公开(公告)号：WO2007103930A3

公开(公告)日：2007-12-27

申请号：PCT/US2007063403

申请日：2007-03-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  JAIN MUKUL

Inventor： SHAFFER SHMUEL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  JAIN MUKUL

IPC: H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

Abstract translation: 公开了用于向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中并且计算出第一等待时间，该第一等待时间对应于在代理可用于应答电话呼叫之前预期经过的第一估计时间长度。 组合多个消息元素以创建具有与第一等待时间大致相等的长度的消息，并且启动消息的回放。 在播放消息期间计算第二个等待时间。 如果所更新的估计时间长度不同于第一估计时间长度，则在回放期间将消息修改为具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在回放期间连续修改消息。

公开(公告)号：WO2007092068A3

公开(公告)日：2009-05-07

申请号：PCT/US2006045174

申请日：2006-11-22

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户 。 与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态修改响应菜单以包括对应于可操作项目的选项，然后呈现修改后的响应 到第二个用户的菜单，同时发送或在发送消息之后。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：WO2007123810A3

公开(公告)日：2008-08-21

申请号：PCT/US2007008319

申请日：2007-04-04

Applicant: CISCO TECH INC ,  KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：WO2007037891A3

公开(公告)日：2007-11-22

申请号：PCT/US2006033707

申请日：2006-08-28

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

IPC: H04M11/00 ,  G10L13/04

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：WO2007123821A2

公开(公告)日：2007-11-01

申请号：PCT/US2007008631

申请日：2007-04-04

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  KHOURI JOSEPH ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  KHOURI JOSEPH ,  JAIN MUKUL

IPC: H04B1/38

CPC classification number: H04M3/487 ,  G06Q10/109 ,  H04M3/4211 ,  H04M3/53391 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/52 ,  H04M2203/2044 ,  H04M2203/2072 ,  H04M2203/353 ,  H04M2203/4509

Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

Abstract translation: 在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。 可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。 例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。 此外，可以分析通信的内容以确定是否已经讨论了某个主题。 如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

公开(公告)号：EP2030424A4

公开(公告)日：2010-02-10

申请号：EP07777431

申请日：2007-06-06

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP1992155A4

公开(公告)日：2010-12-01

申请号：EP07757996

申请日：2007-03-06

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  JAIN MUKUL

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

公开(公告)号：EP2024857A4

公开(公告)日：2010-11-24

申请号：EP07795831

申请日：2007-06-06

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

IPC: G06F15/16 ,  H04M3/56 ,  H04N7/15

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

公开(公告)号：EP2002422A4

公开(公告)日：2011-09-07

申请号：EP07797204

申请日：2007-04-06

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  CHIRPUTKAR ASHISH S ,  PEARCE CHRISTOPHER E

IPC: H04M1/725 ,  G06K9/20 ,  G06K9/22

CPC classification number: H04M3/493 ,  H04M1/72555 ,  H04M7/0036 ,  H04M2201/20

Abstract: A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.

公开(公告)号：EP2022242A4

公开(公告)日：2009-10-21

申请号：EP07815048

申请日：2007-05-31

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  JAIN MUKUL

IPC: H04M1/00 ,  H04B1/38 ,  H04Q7/14

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

Abstract translation: 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息中确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与该地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。