公开(公告)号：NZ547568A

公开(公告)日：2007-04-27

申请号：NZ54756801

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

Abstract: An enhanced directory assistance system receives calls at a switching centre from a caller desiring directions and a direction module configured to receive a desired destination and starting location provided by the caller and to provide directions to the caller based on the provided information. The system also includes an advertising prompt module configured to generate an advertising prompt code corresponding to an advertising content provided to the caller. The advertising content is related to a business establishment near the directions provided to the caller that is other than the destination requested by the caller.

公开(公告)号：HK1073036A1

公开(公告)日：2005-09-16

申请号：HK05106556

申请日：2005-08-01

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M20100101 ,  H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：BR0215439A

公开(公告)日：2004-12-14

申请号：BR0215439

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU2002361907A1

公开(公告)日：2003-07-24

申请号：AU2002361907

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BLAKENEY JOHN ,  BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU3454701A

公开(公告)日：2001-08-07

申请号：AU3454701

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：AU2010201988A1

公开(公告)日：2010-06-10

申请号：AU2010201988

申请日：2010-05-18

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  BLAKENEY JOHN ,  PINES ROBERT

IPC: H04M3/42 ,  H04M3/493 ,  H04W4/02

公开(公告)号：AU2007201033B2

公开(公告)日：2010-02-18

申请号：AU2007201033

申请日：2007-03-08

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/42 ,  H04M3/493 ,  H04W4/02

公开(公告)号：ES2331660T3

公开(公告)日：2010-01-12

申请号：ES06126723

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: Un sistema de asistencia de comunicación (2), destinado a proporcionar acceso a información correspondiente a una pluralidad de abonados (6), de tal modo que el sistema comprende: unos medios (12, 16) para recibir comunicaciones entrantes provenientes de una pluralidad de peticionarios (4) que desean acceder a dicha información correspondiente a los abonados (6); y un listado (18, 52A) de directorio de base de datos que almacena información correspondiente a cada uno de dichos abonados (6), caracterizado por que el sistema está dispuesto, adicionalmente, de tal modo que dicha información incluye un campo de Anuncio Previo que contiene información que indica si se ha anunciado previamente a dicho abonado información procedente o acerca de dicho peticionario (4), antes de que se establezca una conexión a un abonado (6), de tal manera que dicho campo de Anuncio Previo está ajustado por defecto en estado activo cuando dicho peticionario (4) está llamando a un dispositivo inalámbrico.

公开(公告)号：AU2009200837A1

公开(公告)日：2009-03-26

申请号：AU2009200837

申请日：2009-03-04

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BLAKENEY JOHN ,  MARWELL EVAN ,  BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/42 ,  H04W4/24 ,  H04L12/56 ,  H04M3/493 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：NZ525157A

公开(公告)日：2006-09-29

申请号：NZ52515701

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/42 ,  H04M3/493 ,  H04M15/00 ,  H04W4/02 ,  H04W64/00 ,  G01C21/26 ,  G06F7/00

Abstract: A directory assistance system provides directions information to callers and includes a telephone switch for receiving calls from the callers who want to receive directions, and a directions module which receives the desired destination information that is provided by the caller and the location of the caller from an automatic location system that is configured to detect the location of the caller at the time of the call and provides directions to the caller on the basis of destination and the location. The system maintains a caller database that stores the caller information in a caller listing table. The listing table is utilised to store in a preferred destination listing, as a preferred destination, information relating to destination requests frequently requested by the caller.