公开(公告)号：JP2009268146A

公开(公告)日：2009-11-12

申请号：JP2009161453

申请日：2009-07-08

Applicant: Grape Technology Group Inc ,  グレープ テクノロジー グループ インコーポレイテッドGrape Technology Group,Inc.

Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M11/00 ,  H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04Q7/20

CPC classification number: H04M3/44 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2203/551 ,  H04M2242/22

Abstract: PROBLEM TO BE SOLVED: To provide a system and method which facilitates the efficient acquisition of data by a directory assistance operator, when a requester frequently requests the identical information listing. SOLUTION: The present invention is directed to a communication assistance system, comprising a first database 18 having a plurality of listings, where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware 12 is provided, configured to couple a telephone device 6 of a user to the system. A past requested listing table is also provided, for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system. COPYRIGHT: (C)2010,JPO&INPIT

Abstract translation: 要解决的问题：提供一种当目录辅助操作者有助于有效地获取数据的系统和方法，当请求者经常请求相同的信息列表时。 解决方案：本发明涉及一种通信辅助系统，其包括具有多个列表的第一数据库18，其中每个列表具有至少一个联系人姓名和对应的联系人号码。 提供电话硬件12，其被配置为将用户的电话设备6耦合到系统。 还提供了过去请求的列表表，对于系统的至少一个用户，被配置为存储根据用户请求从数据库获得的过去所请求的列表。 当用户使用电话设备联系系统时，系统识别用户并将过去所请求的列表表转发给系统的操作者终端。 版权所有（C）2010，JPO＆INPIT

公开(公告)号：CA2432120C

公开(公告)日：2007-05-08

申请号：CA2432120

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT ,  BLAKENEY JOHN

IPC: H04M3/42 ,  G01C21/26 ,  G06F7/00 ,  H04M3/493 ,  H04M15/00 ,  H04W4/02 ,  H04W64/00

Abstract: The present invention provides for an enhanced directory assistance system ( 2) for providing directions information to a plurality of callers (4). The syst em is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call sessio n to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

公开(公告)号：HK1104159A1

公开(公告)日：2008-01-04

申请号：HK07107622

申请日：2007-07-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M20060101 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：AU2003286448A1

公开(公告)日：2004-05-04

申请号：AU2003286448

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

Abstract: A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

公开(公告)号：WO2007008929A3

公开(公告)日：2009-05-07

申请号：PCT/US2006026950

申请日：2006-07-12

Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  MCGARY FAITH ,  BACON IAN ,  BAUMEISTER CHRISTINE

Inventor： BATES MICHAEL ,  MCGARY FAITH ,  BACON IAN ,  BAUMEISTER CHRISTINE

IPC: H04W4/14

CPC classification number: H04W4/12 ,  H04L51/14 ,  H04L51/18 ,  H04L51/38 ,  H04M3/42382 ,  H04M3/493 ,  H04M3/4931 ,  H04M7/0036 ,  H04M15/00 ,  H04M2203/2072 ,  H04M2203/652 ,  H04W4/14

Abstract: An enhanced service platform has an interface (25) for receiving communications from a user requesting desired data. An automated response module (40) parses the communication and retrieves the desired data. The enhanced service platform arranges the desired data into a response message that is sent to the user, where the response message includes an embeded code corresponding to a link allowing the user to re-contact the enhanced platform. An operator assistence module (35) receives communications from the user initiated via the link to provide further assitance regarding user's request.

Abstract translation: 增强服务平台具有用于从用户接收请求所需数据的通信的接口（25）。 自动响应模块（40）解析通信并检索所需的数据。 增强服务平台将期望的数据排列到发送给用户的响应消息中，其中响应消息包括与允许用户重新联系增强平台的链接相对应的嵌入代码。 操作者辅助模块（35）从经由链接发起的用户接收通信，以提供关于用户请求的进一步的信息。

公开(公告)号：WO2007139990A3

公开(公告)日：2008-07-31

申请号：PCT/US2007012598

申请日：2007-05-24

Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

Inventor： MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

IPC: H04M1/56

CPC classification number: H04M3/4931 ,  H04M3/4933

Abstract: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

Abstract translation: 通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。 提供一种用于从寻求列表的多个请求者接收传入通信的装置。 表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者 在请求者联系系统之列，他们被提供了促销。

公开(公告)号：DE60144350D1

公开(公告)日：2011-05-12

申请号：DE60144350

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

公开(公告)号：DK1777930T3

公开(公告)日：2009-12-07

申请号：DK06126723

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：DE60139583D1

公开(公告)日：2009-09-24

申请号：DE60139583

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：NZ533850A

公开(公告)日：2007-11-30

申请号：NZ53385002

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system is disclosed. The communication assistance system comprises: (a) a first database (18) that has a plurality of listings therein, where each of the listings has at least one contact name and a corresponding contact number, (b) a switching device (12) configured to direct a communication from a telephone device (6) of a user to the system, and (c) a past requested listing table for at least one of the users of the system, which is configured to store prior requested listings obtained from the database (18), wherein when the user contacts the system with the telephone device (6), the system recognizes the user and retrieves at least a portion of the stored prior requested listings from the past requested listing table and delivers them to a customer service representative at an operator terminal (20) of the system.