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    Communication assistance system and method
    1.
    发明专利
    Communication assistance system and method 审中-公开
    通信辅助系统和方法

    公开(公告)号：JP2009268146A

    公开(公告)日：2009-11-12

    申请号：JP2009161453

    申请日：2009-07-08

    Applicant: Grape Technology Group Inc ,  グレープ テクノロジー グループ インコーポレイテッドGrape Technology Group,Inc.

    Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

    IPC: H04M11/00 ,  H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04Q7/20

    CPC classification number: H04M3/44 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2203/551 ,  H04M2242/22

    Abstract: PROBLEM TO BE SOLVED: To provide a system and method which facilitates the efficient acquisition of data by a directory assistance operator, when a requester frequently requests the identical information listing. SOLUTION: The present invention is directed to a communication assistance system, comprising a first database 18 having a plurality of listings, where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware 12 is provided, configured to couple a telephone device 6 of a user to the system. A past requested listing table is also provided, for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system. COPYRIGHT: (C)2010,JPO&INPIT

    Abstract translation: 要解决的问题：提供一种当目录辅助操作者有助于有效地获取数据的系统和方法，当请求者经常请求相同的信息列表时。 解决方案：本发明涉及一种通信辅助系统，其包括具有多个列表的第一数据库18，其中每个列表具有至少一个联系人姓名和对应的联系人号码。 提供电话硬件12，其被配置为将用户的电话设备6耦合到系统。 还提供了过去请求的列表表，对于系统的至少一个用户，被配置为存储根据用户请求从数据库获得的过去所请求的列表。 当用户使用电话设备联系系统时，系统识别用户并将过去所请求的列表表转发给系统的操作者终端。 版权所有（C）2010，JPO＆INPIT

    COMMUNICATION ASSISTANCE SYSTEM AND METHOD
    2.
    发明申请
    COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
    通信辅助系统和方法

    公开(公告)号：WO2007139990A3

    公开(公告)日：2008-07-31

    申请号：PCT/US2007012598

    申请日：2007-05-24

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

    Inventor： MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

    IPC: H04M1/56

    CPC classification number: H04M3/4931 ,  H04M3/4933

    Abstract: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

    Abstract translation: 通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。 提供一种用于从寻求列表的多个请求者接收传入通信的装置。 表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者 在请求者联系系统之列，他们被提供了促销。

    ENHANCED DIRECTORY ASSISTANCE SYSTEM
    3.
    发明专利
    ENHANCED DIRECTORY ASSISTANCE SYSTEM 未知

    公开(公告)号：CA2432120C

    公开(公告)日：2007-05-08

    申请号：CA2432120

    申请日：2001-09-17

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT ,  BLAKENEY JOHN

    IPC: H04M3/42 ,  G01C21/26 ,  G06F7/00 ,  H04M3/493 ,  H04M15/00 ,  H04W4/02 ,  H04W64/00

    Abstract: The present invention provides for an enhanced directory assistance system ( 2) for providing directions information to a plurality of callers (4). The syst em is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call sessio n to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

    PERSONALIZED ASSISTANCE SYSTEM AND METHOD
    4.
    发明专利
    PERSONALIZED ASSISTANCE SYSTEM AND METHOD 未知

    公开(公告)号：CA2386917A1

    公开(公告)日：2001-04-19

    申请号：CA2386917

    申请日：2000-10-03

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： PINES ROBERT ,  MARWELL EVAN

    IPC: H04M3/12 ,  H04M3/432 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M7/06 ,  H04M7/12 ,  H04Q3/72 ,  H04M3/42 ,  H04M7/00 ,  H04M3/523

    Abstract: A system and method for a personalized directory assistance system (2) are provided. The system (2) allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on thei r phone (4). Specialized telephony equipment routes the call to the customer service representative and the user's personal contact list made available t o the CSR. The CSR searches the user's personal contact list in accordance wit h the user's request. The CSR's terminal (18) generates a call completion stri ng and sends it to the telephony equipment using an out-of-band signaling netwo rk (28) for release link transfer switching. The user's personal contact list c an be populated by the user via a web browser (10), by interacting with the CSR , by synchronizing a personal information manager or personal digital assistan t database or by sending a facsimile or electronic mail request to the service provider.

    PERSONALIZED ASSISTANCE SYSTEM AND METHOD
    5.
    发明专利
    PERSONALIZED ASSISTANCE SYSTEM AND METHOD 未知

    公开(公告)号：CA2386917C

    公开(公告)日：2010-07-27

    申请号：CA2386917

    申请日：2000-10-03

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： MARWELL EVAN ,  PINES ROBERT

    IPC: H04M3/42 ,  H04M3/12 ,  H04M3/432 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  H04M7/06 ,  H04M7/12 ,  H04Q3/72

    Abstract: A system and method for a personalized directory assistance system (2) are provided. The system (2) allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on their phone (4). Specialized telephony equipment routes the call to the customer service representative and the user's personal contact list made available to the CSR. The CSR searches the user's personal contact list in accordance with the user's request. The CSR's terminal (18) generates a call completion string and sends it to the telephony equipment using an out-of-band signaling network (28) for release link transfer switching. The user's personal contact list can be populated by the user via a web browser (10), by interacting with the CSR, by synchronizing a personal information manager or personal digital assistant database or by sending a facsimile or electronic mail request to the service provider.

    COMMUNICATION ASSISTANCE SYSTEM AND METHOD
    6.
    发明专利
    COMMUNICATION ASSISTANCE SYSTEM AND METHOD 未知

    公开(公告)号：HK1104159A1

    公开(公告)日：2008-01-04

    申请号：HK07107622

    申请日：2007-07-17

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

    IPC: H04W4/24 ,  H04L12/56 ,  H04M20060101 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51

    Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

    A SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES
    7.
    发明专利
    A SYSTEM AND METHOD FOR EFFICIENT CALL MANAGEMENT FOR DIRECTORY ASSISTANCE SERVICES 未知

    公开(公告)号：AU2003286448A1

    公开(公告)日：2004-05-04

    申请号：AU2003286448

    申请日：2003-10-16

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

    IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

    Abstract: A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

    SYSTEM AND METHOD FOR PREFERRED PROVIDER SERVICES IN AN ENHANCED DIRECTORY ASSISTANCE SYSTEM
    8.
    发明申请
    SYSTEM AND METHOD FOR PREFERRED PROVIDER SERVICES IN AN ENHANCED DIRECTORY ASSISTANCE SYSTEM 审中-公开
    增强型目录辅助系统中优先提供者服务的系统和方法

    公开(公告)号：WO2006020973A2

    公开(公告)日：2006-02-23

    申请号：PCT/US2005028984

    申请日：2005-08-11

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT

    IPC: H04M3/42

    CPC classification number: H04M3/4931 ,  H04M3/4933

    Abstract: An enhanced directory assistance system includes a directory assistance platform configured to receive calls from at least one requester seeking a listing and a listing database, coupled to the directory assistance platform configured to store a plurality of listings. At least one listing has a preferred status. When the requester contacts the directory assistance platform seeking the listing, a customer service representative at the directory assistance platform retrieves listings that meet the requester's search requirement, at least one of which is a listing having a preferred status. The at least one listing having a preferred status is given a more prominent display to the customer service representative than the remaining listings among the plurality of listings that do not have a preferred status.

    Abstract translation: 增强的目录辅助系统包括被配置为从至少一个寻求列表的请求者接收呼叫的目录帮助平台和与配置为存储多个列表的目录帮助平台耦合的列表数据库。 至少有一个列表具有首选状态。 当请求者联系寻求列表的目录帮助平台时，目录辅助平台上的客户服务代表检索满足请求者的搜索要求的列表，其中至少一个是具有优选状态的列表。 具有优选状态的至少一个列表比不具有优选状态的多个列表中的剩余列表给予客户服务代表更显着的显示。

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