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公开(公告)号：CA2386917A1
公开(公告)日：2001-04-19
申请号：CA2386917
申请日：2000-10-03
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN
IPC: H04M3/12 , H04M3/432 , H04M3/44 , H04M3/493 , H04M3/51 , H04M7/06 , H04M7/12 , H04Q3/72 , H04M3/42 , H04M7/00 , H04M3/523
Abstract: A system and method for a personalized directory assistance system (2) are provided. The system (2) allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on thei r phone (4). Specialized telephony equipment routes the call to the customer service representative and the user's personal contact list made available t o the CSR. The CSR searches the user's personal contact list in accordance wit h the user's request. The CSR's terminal (18) generates a call completion stri ng and sends it to the telephony equipment using an out-of-band signaling netwo rk (28) for release link transfer switching. The user's personal contact list c an be populated by the user via a web browser (10), by interacting with the CSR , by synchronizing a personal information manager or personal digital assistan t database or by sending a facsimile or electronic mail request to the service provider.
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公开(公告)号：CA2386917C
公开(公告)日：2010-07-27
申请号：CA2386917
申请日：2000-10-03
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： MARWELL EVAN , PINES ROBERT
IPC: H04M3/42 , H04M3/12 , H04M3/432 , H04M3/44 , H04M3/493 , H04M3/51 , H04M3/523 , H04M7/00 , H04M7/06 , H04M7/12 , H04Q3/72
Abstract: A system and method for a personalized directory assistance system (2) are provided. The system (2) allows a user to speak with a customer service representative (CSR) by dialing an easy to remember telephone number on their phone (4). Specialized telephony equipment routes the call to the customer service representative and the user's personal contact list made available to the CSR. The CSR searches the user's personal contact list in accordance with the user's request. The CSR's terminal (18) generates a call completion string and sends it to the telephony equipment using an out-of-band signaling network (28) for release link transfer switching. The user's personal contact list can be populated by the user via a web browser (10), by interacting with the CSR, by synchronizing a personal information manager or personal digital assistant database or by sending a facsimile or electronic mail request to the service provider.
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公开(公告)号：HK1104159A1
公开(公告)日：2008-01-04
申请号：HK07107622
申请日：2007-07-17
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：DE60144350D1
公开(公告)日：2011-05-12
申请号：DE60144350
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
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公开(公告)号：DK1777930T3
公开(公告)日：2009-12-07
申请号：DK06126723
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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Patent Agency Ranking
公开(公告)号：DE60139583D1
公开(公告)日：2009-09-24
申请号：DE60139583
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：AU3454701A
公开(公告)日：2001-08-07
申请号：AU3454701
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：ES2331660T3
公开(公告)日：2010-01-12
申请号：ES06126723
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: Un sistema de asistencia de comunicación (2), destinado a proporcionar acceso a información correspondiente a una pluralidad de abonados (6), de tal modo que el sistema comprende: unos medios (12, 16) para recibir comunicaciones entrantes provenientes de una pluralidad de peticionarios (4) que desean acceder a dicha información correspondiente a los abonados (6); y un listado (18, 52A) de directorio de base de datos que almacena información correspondiente a cada uno de dichos abonados (6), caracterizado por que el sistema está dispuesto, adicionalmente, de tal modo que dicha información incluye un campo de Anuncio Previo que contiene información que indica si se ha anunciado previamente a dicho abonado información procedente o acerca de dicho peticionario (4), antes de que se establezca una conexión a un abonado (6), de tal manera que dicho campo de Anuncio Previo está ajustado por defecto en estado activo cuando dicho peticionario (4) está llamando a un dispositivo inalámbrico.
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公开(公告)号：AU2009200837A1
公开(公告)日：2009-03-26
申请号：AU2009200837
申请日：2009-03-04
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： BLAKENEY JOHN , MARWELL EVAN , BAUMEISTER CHRISTINE , PINES ROBERT
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：NZ520441A
公开(公告)日：2005-12-23
申请号：NZ52044101
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： BAUMEISTER CHRISTINE , PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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