公开(公告)号：DK1777930T3

公开(公告)日：2009-12-07

申请号：DK06126723

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：DE60139583D1

公开(公告)日：2009-09-24

申请号：DE60139583

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：NZ533850A

公开(公告)日：2007-11-30

申请号：NZ53385002

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system is disclosed. The communication assistance system comprises: (a) a first database (18) that has a plurality of listings therein, where each of the listings has at least one contact name and a corresponding contact number, (b) a switching device (12) configured to direct a communication from a telephone device (6) of a user to the system, and (c) a past requested listing table for at least one of the users of the system, which is configured to store prior requested listings obtained from the database (18), wherein when the user contacts the system with the telephone device (6), the system recognizes the user and retrieves at least a portion of the stored prior requested listings from the past requested listing table and delivers them to a customer service representative at an operator terminal (20) of the system.

公开(公告)号：NZ547568A

公开(公告)日：2007-04-27

申请号：NZ54756801

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

Abstract: An enhanced directory assistance system receives calls at a switching centre from a caller desiring directions and a direction module configured to receive a desired destination and starting location provided by the caller and to provide directions to the caller based on the provided information. The system also includes an advertising prompt module configured to generate an advertising prompt code corresponding to an advertising content provided to the caller. The advertising content is related to a business establishment near the directions provided to the caller that is other than the destination requested by the caller.

公开(公告)号：HK1073036A1

公开(公告)日：2005-09-16

申请号：HK05106556

申请日：2005-08-01

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M20100101 ,  H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：BR0215439A

公开(公告)日：2004-12-14

申请号：BR0215439

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU2002361907A1

公开(公告)日：2003-07-24

申请号：AU2002361907

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BLAKENEY JOHN ,  BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU3454701A

公开(公告)日：2001-08-07

申请号：AU3454701

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：AU2010201988A1

公开(公告)日：2010-06-10

申请号：AU2010201988

申请日：2010-05-18

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  BLAKENEY JOHN ,  PINES ROBERT

IPC: H04M3/42 ,  H04M3/493 ,  H04W4/02

公开(公告)号：AU2007201033B2

公开(公告)日：2010-02-18

申请号：AU2007201033

申请日：2007-03-08

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/42 ,  H04M3/493 ,  H04W4/02