公开(公告)号：WO2005109844A8

公开(公告)日：2006-11-23

申请号：PCT/US2005011267

申请日：2005-04-05

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: H04M3/42 ,  H04M3/46 ,  H04M7/00

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

公开(公告)号：WO2008020928A3

公开(公告)日：2008-04-24

申请号：PCT/US2007015517

申请日：2007-07-06

Applicant: CISCO TECH INC ,  SARKAR SHANTANU ,  CHOTAI ASHISH ,  VADLAKONDA SRAVAN ,  ASTHANA ASEEM

Inventor： SARKAR SHANTANU ,  CHOTAI ASHISH ,  VADLAKONDA SRAVAN ,  ASTHANA ASEEM

IPC: H04M3/56

CPC classification number: H04M3/42357 ,  H04L12/1827 ,  H04L65/403 ,  H04L65/80 ,  H04L67/322 ,  H04M3/42365 ,  H04M3/56 ,  H04Q2011/0086

Abstract: In one embodiment, a system for conducting a conference session among a group of participants includes a server for establishing communication channels over a network connected with endpoint devices of the participants. The server operates to allocate initial resources on the network to conduct the conference session, the initial resources including the communication channels and at least one conferencing bridge. Code running on the server selects one or more different resources currently available during the conference session. The one or more different resources is selected to optimize a quality of service (QoS) criteria. Execution of the code causes the server to move the conference session to the one or more different resources responsive to a triggering event.

Abstract translation: 在一个实施例中，用于在一组参与者中进行会议会话的系统包括用于通过与参与者的端点设备连接的网络建立通信信道的服务器。 服务器操作以在网络上分配初始资源以进行会议会话，初始资源包括通信信道和至少一个会议桥。 在服务器上运行的代码在会议期间选择一个或多个当前可用的不同资源。 选择一个或多个不同的资源来优化服务质量（QoS）标准。 代码的执行导致服务器响应于触发事件将会议会话移动到一个或多个不同的资源。

公开(公告)号：WO2006098985A3

公开(公告)日：2007-08-02

申请号：PCT/US2006008252

申请日：2006-03-07

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: B60Q1/00 ,  G08B13/14 ,  G08B21/00

CPC classification number: G06Q30/02

Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).

Abstract translation: 公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体 项目。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID， 。 然后，基于RFID扫描（210）接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等（214）。

公开(公告)号：WO2006101698A3

公开(公告)日：2006-12-21

申请号：PCT/US2006007768

申请日：2006-03-02

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动提供用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据要采取的一个或多个动作的需要来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些不可以。

公开(公告)号：WO2005022298A3

公开(公告)日：2006-06-22

申请号：PCT/US2004025792

申请日：2004-08-10

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  KHOURI JOSEPH F ,  SARKAR SHANTANU ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  KHOURI JOSEPH F ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: H04M3/523 ,  H04M3/00

CPC classification number: H04M3/5231 ,  H04M3/42365

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user (60) over a first connection with a first endpoint (62a-62d) of the first user (60). The method includes receiving a proxy designation from the first user (60). The proxy designation comprises a proxy user designated to handle the call for the first user (60). The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 一种在呼叫系统中利用代理指定的方法包括通过与第一用户（60）的第一端点（62a-62d）的第一连接来接收来自第一用户（60）的呼叫。 该方法包括从第一用户（60）接收代理指定。 代理指定包括被指定为处理对第一用户的呼叫的代理用户（60）。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：EP2050264A4

公开(公告)日：2010-12-15

申请号：EP07835994

申请日：2007-07-06

Applicant: CISCO TECH INC

Inventor： SARKAR SHANTANU ,  CHOTAI ASHISH ,  VADLAKONDA SRAVAN ,  ASTHANA ASEEM

IPC: H04M3/56 ,  H04L29/06 ,  H04L29/08

CPC classification number: H04M3/42357 ,  H04L12/1827 ,  H04L65/403 ,  H04L65/80 ,  H04L67/322 ,  H04M3/42365 ,  H04M3/56 ,  H04Q2011/0086

公开(公告)号：EP2057766A4

公开(公告)日：2010-11-17

申请号：EP07836574

申请日：2007-08-07

Applicant: CISCO TECH INC

Inventor： FIRESTONE SCOTT ,  KADIYALA MADHAVI ,  BAIRD RANDALL B ,  BANGALORE MANJUNATH S ,  SARKAR SHANTANU

IPC: H04J3/06

CPC classification number: H04N21/4347 ,  H04N5/04 ,  H04N5/4401 ,  H04N21/23406 ,  H04N21/23412 ,  H04N21/2365 ,  H04N21/4305 ,  H04N21/4307 ,  H04N21/4341 ,  H04N21/44004 ,  H04N21/44012 ,  H04N21/64723 ,  H04N21/8547

公开(公告)号：EP1958443A4

公开(公告)日：2012-07-18

申请号：EP06803048

申请日：2006-09-06

Applicant: CISCO TECH INC

Inventor： BAIRD RANDALL ,  SARKAR SHANTANU ,  KNOTTS RYAN

IPC: H04N7/14 ,  H04L12/18 ,  H04L29/06 ,  H04M3/56 ,  H04N7/15

CPC classification number: H04N7/15 ,  H04L12/1822 ,  H04L65/1006 ,  H04L65/4046 ,  H04M3/567 ,  H04M2250/62 ,  H04N21/422 ,  H04N21/4223 ,  H04N21/4312 ,  H04N21/4314 ,  H04N21/4316 ,  H04N21/4622 ,  H04N21/472 ,  H04N21/4788 ,  H04N21/4858 ,  H04N21/643

公开(公告)号：EP1859382A4

公开(公告)日：2010-12-08

申请号：EP06736998

申请日：2006-03-02

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G06K5/00 ,  G06F21/00 ,  H04L29/06

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

公开(公告)号：EP1757076A4

公开(公告)日：2010-08-25

申请号：EP05733870

申请日：2005-04-05

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: H04M3/42 ,  H04L29/06 ,  H04M3/46 ,  H04M7/00

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每一个的当前状态的数据，该呼叫接收组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户中的每一个的当前状态，以便于第一用户决定是否接听来电。