公开(公告)号：NZ520441A

公开(公告)日：2005-12-23

申请号：NZ52044101

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：AU783759B2

公开(公告)日：2005-12-01

申请号：AU3454701

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：CA2432120A1

公开(公告)日：2002-03-21

申请号：CA2432120

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BLAKENEY JOHN ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

IPC: H04M3/42 ,  H04M3/493 ,  H04M15/00 ,  H04W4/02 ,  H04W64/00 ,  G01C21/26 ,  G06F7/00

Abstract: The present invention provides for an enhanced directory assistance system ( 2) for providing directions information to a plurality of callers (4). The syst em is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call sessio n to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

公开(公告)号：WO2006073762A2

公开(公告)日：2006-07-13

申请号：PCT/US2005045823

申请日：2005-12-16

Applicant: GRAPE TECHNOLOGY GROUP INC ,  BAUMEISTER CHRISTINE ,  KULIK NATALIA

Inventor： BAUMEISTER CHRISTINE ,  KULIK NATALIA

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M1/2535 ,  H04M3/4878 ,  H04M7/003 ,  H04M7/006

Abstract: A method is provided for operating a directory assistance system. The method includes the steps of storing a plurality of directory listings, including listings relating to identification of Voice over IP devices. A directory request is received for one of the directory listings and a call completion record is generated for providing information responsive to the directory request. The call completion record includes information relating to at least one of the Voice over IP devices, in a case where the requested information relates to a Voice over IP device. The call completion record includes information relating to a mobile phone device in a case where the requested information relates to a mobile phone device. The call completion record includes information relating to a landline device in a case where the requested information relates to a landline device.

Abstract translation: 提供了一种用于操作目录辅助系统的方法。 该方法包括以下步骤：存储多个目录列表，包括与通过IP语音的设备的识别相关的列表。 为目录列表之一接收目录请求，并产生响应于目录请求的提供信息的呼叫完成记录。 在所请求的信息涉及IP语音设备的情况下，呼叫完成记录包括与IP语音设备中的至少一个有关的信息。 在所请求的信息涉及移动电话设备的情况下，呼叫完成记录包括与移动电话设备有关的信息。 在所请求的信息涉及陆线装置的情况下，呼叫完成记录包括与陆线装置有关的信息。

公开(公告)号：WO2006073761A2

公开(公告)日：2006-07-13

申请号：PCT/US2005045821

申请日：2005-12-16

Applicant: GRAPE TECHNOLOGY GROUP INC ,  BAUMEISTER CHRISTINE ,  THORNTON MARC

Inventor： BAUMEISTER CHRISTINE ,  THORNTON MARC

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04L65/4007 ,  H04M7/0036 ,  H04M7/006

Abstract: A method for operating a directory assistance system responsive to Voice over IP device requests includes the steps of receiving a directory assistance request from at least one Voice over IP device and identifying the requested information for delivery to the Voice over IP device. The requested information is formatted in accordance with a format required by the Voice over IP device and a notification message is transmitted to the Voice over IP device indicating that information relating to the directory assistance request is available. A request from a web server is received for retrieval of the requested information in response to the directory assistance request, where the web server is accessed by the Voice over IP device after receipt of the notification message. The requested information is transmitted to the Voice over IP device via the web server.

Abstract translation: 响应于IP语音设备请求操作目录辅助系统的方法包括以下步骤：从至少一个IP语音设备接收目录帮助请求，并识别所请求的信息以传送到IP语音设备。 所请求的信息根据IP语音设备所要求的格式进行格式化，并将通知消息发送到IP语音设备，指示与目录协助请求有关的信息可用。 接收到来自网络服务器的请求，用于响应于目录协助请求来检索所请求的信息，其中Web服务器在接收到通知消息之后被IP语音设备访问。 请求的信息通过Web服务器传输到IP语音设备。

公开(公告)号：WO2006020973A2

公开(公告)日：2006-02-23

申请号：PCT/US2005028984

申请日：2005-08-11

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/4933

Abstract: An enhanced directory assistance system includes a directory assistance platform configured to receive calls from at least one requester seeking a listing and a listing database, coupled to the directory assistance platform configured to store a plurality of listings. At least one listing has a preferred status. When the requester contacts the directory assistance platform seeking the listing, a customer service representative at the directory assistance platform retrieves listings that meet the requester's search requirement, at least one of which is a listing having a preferred status. The at least one listing having a preferred status is given a more prominent display to the customer service representative than the remaining listings among the plurality of listings that do not have a preferred status.

Abstract translation: 增强的目录辅助系统包括被配置为从至少一个寻求列表的请求者接收呼叫的目录帮助平台和与配置为存储多个列表的目录帮助平台耦合的列表数据库。 至少有一个列表具有首选状态。 当请求者联系寻求列表的目录帮助平台时，目录辅助平台上的客户服务代表检索满足请求者的搜索要求的列表，其中至少一个是具有优选状态的列表。 具有优选状态的至少一个列表比不具有优选状态的多个列表中的剩余列表给予客户服务代表更显着的显示。

公开(公告)号：WO2004036878A3

公开(公告)日：2004-06-24

申请号：PCT/US0332990

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC ,  PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M15/8033 ,  H04M3/12 ,  H04M3/42102 ,  H04M3/436 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M7/0036 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/06 ,  H04M7/12 ,  H04M7/1235 ,  H04M7/1295 ,  H04M2201/38 ,  H04M2203/2061 ,  H04M2207/20 ,  H04M2215/7435 ,  H04M2242/30 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13376

Abstract: A communication assistance system (Fig. 1) is provided having a first database (18, 18') with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device (12) receives calls from a plurality of users (4) desiring to access the listings and an operator terminal (20, 20') receives the communication from the switching device and retrieves a listing from the first database (18, 18'). A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band (200) processor for receiving information corresponding to call completion information and to provide call completion data (17) to the switching device (12) for completing the call between the user (4) and the requested listing.

Abstract translation: 提供了具有多个列表的第一数据库（18,18'）的通信辅助系统（图1），每个列表具有至少一个联系人姓名和对应的联系人号码。 交换设备（12）接收来自希望访问列表的多个用户（4）的呼叫，并且操作员终端（20,20'）从交换设备接收通信并从第一数据库（18,18）检索列表 “）。 提供用于处理操作者终端和用户之间的电话通信的第一路由，并且第二路由被提供有带外（200）处理器，用于接收对应于呼叫完成信息的信息，并将呼叫完成数据（17）提供给 用于完成用户（4）和所请求的列表之间的呼叫的交换设备（12）。

公开(公告)号：ES2364280T3

公开(公告)日：2011-08-30

申请号：ES06126721

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: Un sistema de asistencia de comunicación (2), destinado a proporcionar acceso a información correspondiente a una pluralidad de abonados (6), de tal modo que el sistema comprende: una interfaz de comunicación (12) para recibir comunicaciones provenientes de una pluralidad de peticionarios (4) que desean acceder a dicha información correspondiente a los abonados (6); una base de datos (18) de listados configurada para almacenar dicha información correspondiente a cada una de dichos abonados (6), que incluye un campo que contiene números de teléfono inalámbricos de una porción deseada de dichos abonados (6) e información instruyendo a dicho sistema de asistencia de comunicación para si se enmascara dicho número de teléfono inalámbrico del abonado; y una centralita de llamadas (16) acoplada a dicha interfaz de comunicación (12) para enrrutar o encaminar cada una de dichas comunicaciones recibidas desde dicho peticionario (4) hasta dicho terminal (20) de operador que tiene acceso a dicha tabla de listado de la base de datos, siendo dicho terminal (20) de operador que tiene acceso a dicha tabla de listado de la base de datos, siendo dicho terminal (20) de operador manejado por un representante de consumidor; caracterizado porque dicha base de datos de listado incluye un campo de conexión (70) que comprende información de listado (70) para categorizar dicho número de teléfono inalámbrico del abonado como listado o no listado, y estando el sistema configurado de manera que, si dicho número de teléfono inalámbrico está listado, dicha información de listado (70) comprende además dicha información que instruye a dicho sistema de asistencia de comunicación para si enmascara dicho número de teléfono inalámbrico del abonado, de manera que dicho peticionario (4) es conectado a dicho abonado deseado solamente en caso de que dicho número de teléfono inalámbrico esté listado, y, en caso de que dicho número de teléfono inalámbrico esté enmascarado, dicho peticionario (4) sea simplemente conectado a dicho abonado deseado (6), y el número de teléfono esté enmascarado tanto para dicho peticionario (4) como para dicho representante de consumidor.

公开(公告)号：DK1806912T3

公开(公告)日：2011-07-25

申请号：DK06126721

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

公开(公告)号：AT504157T

公开(公告)日：2011-04-15

申请号：AT06126721

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.