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公开(公告)号：ES2331660T3
公开(公告)日：2010-01-12
申请号：ES06126723
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: Un sistema de asistencia de comunicación (2), destinado a proporcionar acceso a información correspondiente a una pluralidad de abonados (6), de tal modo que el sistema comprende: unos medios (12, 16) para recibir comunicaciones entrantes provenientes de una pluralidad de peticionarios (4) que desean acceder a dicha información correspondiente a los abonados (6); y un listado (18, 52A) de directorio de base de datos que almacena información correspondiente a cada uno de dichos abonados (6), caracterizado por que el sistema está dispuesto, adicionalmente, de tal modo que dicha información incluye un campo de Anuncio Previo que contiene información que indica si se ha anunciado previamente a dicho abonado información procedente o acerca de dicho peticionario (4), antes de que se establezca una conexión a un abonado (6), de tal manera que dicho campo de Anuncio Previo está ajustado por defecto en estado activo cuando dicho peticionario (4) está llamando a un dispositivo inalámbrico.
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公开(公告)号：AU2009200837A1
公开(公告)日：2009-03-26
申请号：AU2009200837
申请日：2009-03-04
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： BLAKENEY JOHN , MARWELL EVAN , BAUMEISTER CHRISTINE , PINES ROBERT
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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23.发明专利
公开(公告)号：NZ525157A
公开(公告)日：2006-09-29
申请号：NZ52515701
申请日：2001-09-17
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , BAUMEISTER CHRISTINE , BLAKENEY JOHN
Abstract: A directory assistance system provides directions information to callers and includes a telephone switch for receiving calls from the callers who want to receive directions, and a directions module which receives the desired destination information that is provided by the caller and the location of the caller from an automatic location system that is configured to detect the location of the caller at the time of the call and provides directions to the caller on the basis of destination and the location. The system maintains a caller database that stores the caller information in a caller listing table. The listing table is utilised to store in a preferred destination listing, as a preferred destination, information relating to destination requests frequently requested by the caller.
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公开(公告)号：NZ520441A
公开(公告)日：2005-12-23
申请号：NZ52044101
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： BAUMEISTER CHRISTINE , PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：AU783759B2
公开(公告)日：2005-12-01
申请号：AU3454701
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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Patent Agency Ranking
公开(公告)号：CA2432120A1
公开(公告)日：2002-03-21
申请号：CA2432120
申请日：2001-09-17
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： BLAKENEY JOHN , PINES ROBERT , BAUMEISTER CHRISTINE
Abstract: The present invention provides for an enhanced directory assistance system ( 2) for providing directions information to a plurality of callers (4). The syst em is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call sessio n to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.
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公开(公告)号：ES2364280T3
公开(公告)日：2011-08-30
申请号：ES06126721
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: Un sistema de asistencia de comunicación (2), destinado a proporcionar acceso a información correspondiente a una pluralidad de abonados (6), de tal modo que el sistema comprende: una interfaz de comunicación (12) para recibir comunicaciones provenientes de una pluralidad de peticionarios (4) que desean acceder a dicha información correspondiente a los abonados (6); una base de datos (18) de listados configurada para almacenar dicha información correspondiente a cada una de dichos abonados (6), que incluye un campo que contiene números de teléfono inalámbricos de una porción deseada de dichos abonados (6) e información instruyendo a dicho sistema de asistencia de comunicación para si se enmascara dicho número de teléfono inalámbrico del abonado; y una centralita de llamadas (16) acoplada a dicha interfaz de comunicación (12) para enrrutar o encaminar cada una de dichas comunicaciones recibidas desde dicho peticionario (4) hasta dicho terminal (20) de operador que tiene acceso a dicha tabla de listado de la base de datos, siendo dicho terminal (20) de operador que tiene acceso a dicha tabla de listado de la base de datos, siendo dicho terminal (20) de operador manejado por un representante de consumidor; caracterizado porque dicha base de datos de listado incluye un campo de conexión (70) que comprende información de listado (70) para categorizar dicho número de teléfono inalámbrico del abonado como listado o no listado, y estando el sistema configurado de manera que, si dicho número de teléfono inalámbrico está listado, dicha información de listado (70) comprende además dicha información que instruye a dicho sistema de asistencia de comunicación para si enmascara dicho número de teléfono inalámbrico del abonado, de manera que dicho peticionario (4) es conectado a dicho abonado deseado solamente en caso de que dicho número de teléfono inalámbrico esté listado, y, en caso de que dicho número de teléfono inalámbrico esté enmascarado, dicho peticionario (4) sea simplemente conectado a dicho abonado deseado (6), y el número de teléfono esté enmascarado tanto para dicho peticionario (4) como para dicho representante de consumidor.
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公开(公告)号：DK1806912T3
公开(公告)日：2011-07-25
申请号：DK06126721
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
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公开(公告)号：AT504157T
公开(公告)日：2011-04-15
申请号：AT06126721
申请日：2001-01-24
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , MARWELL EVAN , BLAKENEY JOHN , BAUMEISTER CHRISTINE
Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.
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公开(公告)号：CA2471547C
公开(公告)日：2010-03-23
申请号：CA2471547
申请日：2002-12-31
Applicant: GRAPE TECHNOLOGY GROUP INC
Inventor： PINES ROBERT , BLAKENEY JOHN , BAUMEISTER CHRISTINE
IPC: H04M1/64 , H04M3/22 , H04M3/36 , H04M3/42 , H04M3/44 , H04M3/493 , H04M3/51 , H04M11/00 , H04Q7/20
Abstract: The present invention is directed to a communication assistance system comprised of a first database (18) having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware (12) is provided, configured to couple a telephone device (6) of a user to the system. A past requested listing table is also provided for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system.
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