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    METHODS OF AND SYSTEMS FOR NETWORK TRAFFIC SECURITY
    31.
    发明申请
    METHODS OF AND SYSTEMS FOR NETWORK TRAFFIC SECURITY 审中-公开
    网络交通安全的方法和系统

    公开(公告)号：WO2006029399A2

    公开(公告)日：2006-03-16

    申请号：PCT/US2005032463

    申请日：2005-09-08

    Applicant: AVAYA TECHNOLOGY CORP ,  LLOYD MICHAEL A ,  KARAM MANSOUR J ,  FRAVAL PIERRE ,  FINN SEAN P ,  MCGUIRE JAMES G ,  BALDONADO OMAR C

    Inventor： LLOYD MICHAEL A ,  KARAM MANSOUR J ,  FRAVAL PIERRE ,  FINN SEAN P ,  MCGUIRE JAMES G ,  BALDONADO OMAR C

    IPC: H04L12/28

    CPC classification number: H04L47/825 ,  H04L41/5009 ,  H04L41/5019 ,  H04L41/5022 ,  H04L41/5096 ,  H04L43/00 ,  H04L43/0829 ,  H04L43/0852 ,  H04L43/087 ,  H04L45/00 ,  H04L45/12 ,  H04L45/121 ,  H04L45/124 ,  H04L45/50 ,  H04L47/10 ,  H04L47/15 ,  H04L47/24 ,  H04L47/283 ,  H04L47/70 ,  H04L47/803 ,  H04L47/822 ,  H04L63/0263 ,  H04L63/1416 ,  H04L63/1425 ,  H04L2463/143

    Abstract: The present invention is directed to methods of and systems for adaptive networking that monitors a network resource of a network. The method monitors an application performance. The method categorizes a first subset of traffic of the network. The categories for the first subset include trusted, known to be bad, and suspect. The method determines an action for a second subset of traffic based on the category for the first subset of traffic. Some embodiments provide a system for adaptive networking that includes a first device and traffic that has a first subset and a second subset. The system also includes a first resource and a second resource for the transmission of the traffic. The first device receives the traffic and categorizes the traffic into the first and second subsets. The first device assigns the first subset to the first resource. Some embodiments provide a network device that includes an input for receiving incoming traffic, an output for sending outgoing traffic, a categorization module that categorizes incoming traffic, and a resource assignment module that assigns the categorized traffic for a particular resource. A traffic category for the device includes suspect traffic.

    Abstract translation: 本发明涉及监视网络的网络资源的自适应网络的方法和系统。 该方法监视应用程序性能。 该方法对网络的第一流量子集进行分类。 第一个子集的类别包括可信的，已知是不好的，可疑的。 该方法基于第一流量子集的类别来确定第二子流子集的动作。 一些实施例提供了一种用于自适应联网的系统，其包括具有第一子集和第二子集的第一设备和业务。 该系统还包括用于传输业务的第一资源和第二资源。 第一设备接收流量并将流量分类到第一和第二子集。 第一个设备将第一个子集分配给第一个资源。 一些实施例提供了一种网络设备，其包括用于接收传入流量的输入，用于发送输出流量的输出，对输入流量进行分类的分类模块以及为特定资源分配分类流量的资源分配模块。 设备的流量类别包括可疑流量。

    METHOD AND APPARATUS FOR DELIVERING ENHANCED CALLER IDENTIFICATION SERVICES TO A CALLED PARTY
    33.
    发明申请
    METHOD AND APPARATUS FOR DELIVERING ENHANCED CALLER IDENTIFICATION SERVICES TO A CALLED PARTY 审中-公开
    向加油方提供增强的电话识别服务的方法和装置

    公开(公告)号：WO2003061244A1

    公开(公告)日：2003-07-24

    申请号：PCT/US2003/001317

    申请日：2003-01-15

    Applicant: AVAYA TECHNOLOGY CORP.

    Inventor： KHAKOO, Shabbir, A. ,  KRISHNASWAMY, Venkatesh ,  SIDDIQUI, Anwar, A. ,  ZENNER, Hal, B.

    IPC: H04L29/06

    CPC classification number: H04L29/12094 ,  H04L29/06 ,  H04L29/06027 ,  H04L61/1529 ,  H04L65/1069 ,  H04L67/02 ,  H04L69/329 ,  H04M1/575 ,  H04M1/576 ,  H04M3/42042 ,  H04M3/42076 ,  H04M15/06 ,  H04Q3/72

    Abstract: A method and apparatus are disclosed for delivering enhanced caller identification services to a called party. Caller ID information is extended to include a user document address that is a pointer or hyperlink to a user document containing additional information about the calling party. The user document address may be, for example, a uniform resource locator (URL) identifying an Internet document or a database address identifying a database document or entry. The user document generally contains information that the calling party would like to be presented to the called party and may be stored by the called party or accessed over a network. The user document can be (i) a static document; (ii) a document created in accordance with predefined default document content rules; or (iii) a dynamically generated document based on one or more rules that alter the content of the document.

    Abstract translation: 公开了一种用于将增强的呼叫者识别服务递送到被叫方的方法和装置。 来电显示信息被扩展为包括用户文档地址，该用户文档地址是指向包含关于主叫方的附加信息的用户文档的指针或超链接。 用户文档地址可以是例如标识Internet文档的统一资源定位符URL或标识数据库文档或条目的数据库地址。 用户文档通常包含呼叫方希望被呈现给被叫方的信息，并且可能被被叫方存储或通过网络访问。 用户文档可以是静态文档ii根据预定义的默认文档内容规则创建的文档，或者基于改变文档内容的一个或多个规则的动态生成的文档。

    METHOD AND APPARATUS FOR DELIVERING MESSAGES BASED ON USER PRESENCE, PREFERENCE OR LOCATION
    34.
    发明申请
    METHOD AND APPARATUS FOR DELIVERING MESSAGES BASED ON USER PRESENCE, PREFERENCE OR LOCATION 审中-公开
    基于用户存在，偏好或位置传递消息的方法和装置

    公开(公告)号：WO03061227A2

    公开(公告)日：2003-07-24

    申请号：PCT/US0301316

    申请日：2003-01-15

    Applicant: AVAYA TECHNOLOGY CORP

    Inventor： KHAKOO SHABBIR A ,  KRISHNASWAMY VENKATESH ,  SIDDIQUI ANWAR A ,  ZENNER HAL B

    IPC: G10L13/04 ,  H04L12/58 ,  H04M3/53 ,  G06F17/60 ,  H04M3/533

    CPC classification number: G10L13/00 ,  H04L51/04 ,  H04L51/066 ,  H04M3/42348 ,  H04M3/5307 ,  H04M3/5322 ,  H04M2201/60 ,  H04M2203/2016 ,  H04M2203/2066 ,  H04M2203/4536

    Abstract: A method and apparatus are disclosed for delivering messages to one or more intended recipients based on the presence, preferences or location of the recipients. Text-based messages, such as instant messages, can be delivered to one or more intended recipients by means of i a voice call to a voice-capable device associated with the recipients ii a voice mail message to a voice mail box associated with the recipients or iii a text or voice message, as appropriate, that is delivered upon the availability of one or more intended recipients. An instant message originating as a text message is converted to speech, if necessary, before being delivered to the intended recipient. The speech corresponding to the text of the message is played out once the call is answered or once the voice mail message is retrieved. The invention thus enables the delivery of messages to be routed and scheduled based on the location and availability of the intended recipient.

    Abstract translation: 公开了一种用于基于接收者的存在，偏好或位置将消息传递给一个或多个预期接收者的方法和装置。 基于文本的消息（例如即时消息）可以通过对与接收者相关联的具有语音能力的设备的语音呼叫传递给一个或多个预期的接收者，语音邮件消息发送到与接收者相关联的语音信箱，或者 iii酌情提供根据一个或多个预期接收者的可用性提供的文本或语音消息。 如果需要，将被发送为文本消息的即时消息在被传送到预期接收者之前被转换成语音。 一旦呼叫被应答或一旦检索到语音邮件消息，就会播放与消息文本相对应的语音。 因此，本发明使得能够基于预期接收者的位置和可用性来传送要路由和调度的消息。

    CREDENTIAL MANAGEMENT AND NETWORK QUERYING
    35.
    发明申请
    CREDENTIAL MANAGEMENT AND NETWORK QUERYING 审中-公开
    认证管理和网络查询

    公开(公告)号：WO2003060744A1

    公开(公告)日：2003-07-24

    申请号：PCT/US2002/030630

    申请日：2002-09-26

    Applicant: AVAYA TECHNOLOGY CORP.

    Inventor： GORINGE, Christopher, M. ,  KRUMM-HELLER, Alex, M. ,  SCHREUDER, James, D. ,  MINHAZUDDIN, Muneyb ,  SMITH, Melanie ,  RANKINE, Alastair, J.

    IPC: G06F15/173

    CPC classification number: H04L63/08

    Abstract: The present invention is directed to a system and method for determining one or more credentials of a network device. The system and method select a first network device from among a plurality of network devices, access a credential repository (108), contact the first network device, and test the validity of the first set of credentials. The credential repository (108) comprises a first set of credentials corresponding to the first network device. If user provides invalid or no credentials, a candidate credential queue (112) can be used to guess a valid second set of credentials when the first set of credentials is not valid.

    Abstract translation: 本发明涉及一种用于确定网络设备的一个或多个证书的系统和方法。 该系统和方法从多个网络设备中选择第一网络设备，访问凭证库（108），联系第一网络设备，并测试第一组凭证的有效性。 凭证存储库（108）包括与第一网络设备相对应的第一组凭证。 如果用户提供无效或无凭证，则当第一组凭证无效时，候选凭证队列（112）可用于猜测有效的第二组凭证。

    METHOD AND APPARATUS FOR PROVIDING COMMUNICATIONS SECURITY USING A REMOTE SERVER
    36.
    发明申请
    METHOD AND APPARATUS FOR PROVIDING COMMUNICATIONS SECURITY USING A REMOTE SERVER 审中-公开

    公开(公告)号：WO2003010892A3

    公开(公告)日：2003-02-06

    申请号：PCT/US2002/013794

    申请日：2002-04-30

    Applicant: AVAYA TECHNOLOGY CORP.

    Inventor： BURRITT, David, R. ,  STEVENS, Matthew, J.

    IPC: H04K1/00

    Abstract: A communications system featuring a remote security server (120) is provided. The system allows the validation of requests for access to a communications network (112) to be performed implemented, without the need to distribute a security algorithm to individual client devices. In addition, changes to the security algorithm can easily be made, because such changes need only be made in the security server itself, and in the communications server (116) to which access is desired. The present invention is particularly useful in connection with communication services provided as part of a private branch exchange.

    INTERNET CALL CENTER CONTACT VOLUME CONTROL
    37.
    发明申请
    INTERNET CALL CENTER CONTACT VOLUME CONTROL 审中-公开
    互联网呼叫中心联系音量控制

    公开(公告)号：WO0228076A3

    公开(公告)日：2002-11-28

    申请号：PCT/US0128205

    申请日：2001-09-07

    Applicant: AVAYA TECHNOLOGY CORP

    Inventor： FLOCKHART ANDREW D ,  MATHEWS EUGENE P

    IPC: H04M3/36 ,  H04M3/51

    CPC classification number: H04M7/003 ,  H04M3/36 ,  H04M3/367 ,  H04M3/5191

    Abstract: The present invention provides a method and system for controlling call volume into a call center. The method and system provides the contacting entity with a file of information for viewing that encourages or discourages continuance of the contact or initiation of another contact with the call center. This is accomplished by adding or omitting features from the file such as contact buttons or icons, messages, and the like. The architecture determines which type of file to provide a contacting entity based on such factors as the staffing level of the call center, the busyness of the call center, the value of the contact and/or contacting entity, and the like.

    Abstract translation: 本发明提供一种用于控制呼叫中心呼叫量的方法和系统。 该方法和系统向联系实体提供用于观看的信息文件，其鼓励或阻止与呼叫中心的联系或启动另一联系人的连续性。 这是通过添加或省略文件中的功能来实现的，例如联系人按钮或图标，消息等。 该架构基于诸如呼叫中心的人员配置，呼叫中心的忙碌，联系人和/或联系实体的价值等因素来确定提供接触实体的哪种类型的文件。

    INTEGRATED WORK MANAGEMENT ENGINE FOR CUSTOMER CARE IN A COMMUNICATION SYSTEM
    40.
    发明申请
    INTEGRATED WORK MANAGEMENT ENGINE FOR CUSTOMER CARE IN A COMMUNICATION SYSTEM 审中-公开
    用于通信系统中的客户关怀的综合工作管理引擎

    公开(公告)号：WO0223877A2

    公开(公告)日：2002-03-21

    申请号：PCT/US0129328

    申请日：2001-09-12

    Applicant: AVAYA TECHNOLOGY CORP

    Inventor： BAUER DAVID L ,  MCFARLANE KEITH R ,  FLOCKHART ANDREW DEREK ,  SANDERS LUCINDA M ,  KING GARY S ,  MAXWELL DARRYL J ,  RUSSELL STEVE R ,  STEWART ROBERT ALAN ,  COOK WENDY S

    IPC: H04M3/51 ,  H04M3/523 ,  H04M3/00

    CPC classification number: H04M3/5232 ,  H04M3/51

    Abstract: The present integrated work management engine orchestrates all forms of work relating to the servicing of customer requests across the entire business enterprise by integrating disparate communication system components, applications and information storage systems. The system also integrates the real time operation of the front office customer communications and the batch data processing mode of the back office. Work arrives on multiple access channels and is automatically mapped to a process flow that specifies the task and the customer agent who is best equipped to handle the work request.

    Abstract translation: 目前的综合工作管理引擎通过集成不同的通信系统组件，应用程序和信息存储系统来整合整个业务企业的客户请求服务的所有形式的工作。 该系统还集成了前台客户通信的实时操作和后台的批量数据处理模式。 工作到达多个访问通道，并自动映射到指定任务的进程流程和最有能力处理工作请求的客户代理。

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