公开(公告)号：BR0215439A

公开(公告)日：2004-12-14

申请号：BR0215439

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU2002361907A1

公开(公告)日：2003-07-24

申请号：AU2002361907

申请日：2002-12-31

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BLAKENEY JOHN ,  BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

Abstract: A communication assistance system has a first database haying a plurality of listings therein, each having at least one contact name and a corresponding contact number. A device is configured to receive a directory assistance communication from a device of a user requesting at least one listing. A past requested listing table for at least one of said users is configured to store prior requested listings obtained from the database, as previously requested by the user. The past requested listing table is generated by the system and transmitted for storage on the device of the user so that when the user contacts the system, with the at least one listing stored on the past requested listing table being masked, the system may allow a communication connection between the device and the listing on the past requested listing table.

公开(公告)号：AU3454701A

公开(公告)日：2001-08-07

申请号：AU3454701

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：WO2008124033A3

公开(公告)日：2009-12-23

申请号：PCT/US2008004339

申请日：2008-04-03

Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  KIM CHARLOTTE ,  ADORABLE ALEXIS TABORA ,  YABOT JADE TURLA ,  PESTELOS CHRISTIAN PAOLO BARRE

Inventor： MCGARY FAITH ,  KIM CHARLOTTE ,  ADORABLE ALEXIS TABORA ,  YABOT JADE TURLA ,  PESTELOS CHRISTIAN PAOLO BARREDO

IPC: G06F7/00

CPC classification number: G06F17/3053 ,  G06F17/30867

Abstract: The present invention provides a system and method for consistent identification and refinement of registered users and their preferences to create detailed profiles. These profiles are augmented by the information that the users input, import or access via a web application and/or associated desktop client that also monitors and captures users' primary data and secondary metadata on the data the users input, and captures various levels of indexing and or metadata on data that users are looking for. The aggregation of data may be captured in time dependent models describing the interest of users and groups of users over time.

Abstract translation: 本发明提供了用于一致地识别和改进注册用户及其偏好以创建详细简档的系统和方法。 这些配置文件通过用户通过Web应用程序和/或相关桌面客户端输入，访问或访问的信息进行扩充，该用户还可以监视和捕获用户输入的数据上的用户主数据和次要元数据，并捕获各种级别的索引 以及用户正在查找的数据的元数据。 可以在描述用户和用户组随时间推移的兴趣的时间依赖模型中捕获数据的聚合。

公开(公告)号：WO2009148574A3

公开(公告)日：2009-12-10

申请号：PCT/US2009/003353

申请日：2009-06-01

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  MCGARY, Faith

Inventor： MCGARY, Faith

IPC: H04M1/00

Abstract: A communication method comprising receiving a call from a caller for connection to a subscriber, attempting a connection to the subscriber, retneving a media file associated with the subscriber, and playing the media file to the caller duπng a nng-back penod o the attempted connection The provider of the media file is charged for the playing of the media file to the caller.

公开(公告)号：WO2008060573A3

公开(公告)日：2008-12-31

申请号：PCT/US2007023947

申请日：2007-11-14

Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  BACON IAN ,  BATES MICHAEL ,  HOLE NIK ,  HARTE BRIAN

Inventor： MCGARY FAITH ,  BACON IAN ,  BATES MICHAEL ,  HOLE NIK ,  HARTE BRIAN

IPC: G06F7/00

CPC classification number: G06F17/30693 ,  G06F17/30867

Abstract: A system for providing search results having a portal for receiving search requests and a means for obtaining prior search results from telephonic directory assistance requests. A trend module analyzes the obtained prior search results from telephonic directory assistance requests; where results provided to a user in response to the search request received at the portal are affected by the prior search results from telephonic directory assistance requests.

Abstract translation: 一种用于提供具有用于接收搜索请求的门户的搜索结果的系统，以及用于从电话目录帮助请求获得以前的搜索结果的装置。 趋势模块分析从电话目录援助请求获得的以前的搜索结果; 其中响应于在门户处接收的搜索请求而向用户提供的结果受到来自电话号码簿协助请求的先前搜索结果的影响。

公开(公告)号：WO2008124033A2

公开(公告)日：2008-10-16

申请号：PCT/US2008/004339

申请日：2008-04-03

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  KIM, Charlotte ,  ADORABLE, Alexis, Tabora ,  YABOT, Jade, Turla ,  PESTELOS, Christian, Paolo Barredo

Inventor： MCGARY, Faith ,  KIM, Charlotte ,  ADORABLE, Alexis, Tabora ,  YABOT, Jade, Turla ,  PESTELOS, Christian, Paolo Barredo

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30867

Abstract: A method for providing search results includes receiving incoming communications from a plurality of users, each configured to generate a user profile. Input is received from the users to set at least one preference to be stored in the user profiles and web activity is tracked from the users and stored in the profiles. The tracked web activity history from the users is analyzed in combination with the preferences stored in the corresponding profile with at least one group profile for users being generated having similar preferences stored in the profiles. At least one additional web based query is received from a user and search results are provided in response where the results are affected by the tracked web activity history from the users with stored preferences in the group profile similar to the user making the additional web based query.

Abstract translation: 用于提供搜索结果的方法包括从多个用户接收进入的通信，每个被配置为生成用户简档。 从用户接收到输入以设置要存储在用户简档中的至少一个首选项，并且从用户跟踪web活动并将其存储在配置文件中。 结合存储在相应简档中的偏好来分析来自用户的跟踪的网络活动历史，其中至少一个组简档用于被生成具有存储在简档中的相似偏好的用户。 从用户接收到至少一个额外的基于网络的查询，并且响应于响应中提供搜索结果，其中结果受到跟踪的网络活动历史的影响，该用户具有类似于进行附加基于网络的查询的用户的组简档中存储的偏好 。

公开(公告)号：WO2007139990A2

公开(公告)日：2007-12-06

申请号：PCT/US2007/012598

申请日：2007-05-24

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  PINES, Robert ,  BAUMEISTER, Christine

Inventor： MCGARY, Faith ,  PINES, Robert ,  BAUMEISTER, Christine

IPC: G06M1/06

CPC classification number: H04M3/4931 ,  H04M3/4933

Abstract: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

Abstract translation: 通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。 提供一种用于从寻求列表的多个请求者接收传入通信的装置。 表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者 在请求者联系系统之列，他们被提供了促销。

公开(公告)号：WO2007100417A2

公开(公告)日：2007-09-07

申请号：PCT/US2007/000874

申请日：2007-01-11

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  BATES, Michael ,  LAMARQUE, Harry ,  McGARY, Faith ,  RILEY, Xavier

Inventor： BATES, Michael ,  LAMARQUE, Harry ,  McGARY, Faith ,  RILEY, Xavier

CPC classification number: H04M3/4935 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5237

Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.

Abstract translation: 目录协助系统包括多个呼叫中心，每个呼叫中​​心被配置为处理来自呼叫者的目录协助请求。 ICM / IVR边缘排队模块具有第一IVR模块和第二ICM模块，并耦合到每个呼叫中​​心。 ICM / IVR边缘排队模块接收来自呼叫者的呼入并获得与呼叫中心路由相关的交互式响应。 ICM模块基于IVR模块接收到的交互响应所确定的呼叫者请求的服务类型，将呼叫路由到多个呼叫中心中的一个呼叫中心。

公开(公告)号：WO2007064653A2

公开(公告)日：2007-06-07

申请号：PCT/US2006/045587

申请日：2006-11-29

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith

Inventor： MCGARY, Faith

IPC: H04Q7/24

CPC classification number: H04L63/08 ,  H04L12/14 ,  H04L12/1403 ,  H04L43/062 ,  H04L63/107 ,  H04W12/06 ,  H04W80/04 ,  H04W88/18

Abstract: A system for managing wireless internet access. The system includes an interface for receiving incoming requests for wireless internet access from a plurality of subscribers. The subscribers submit requests from a wireless access provider having a plurality of geographic locations at least one request coming from one location and at least a second request coming from a different location. An authentication module authenticates account information from the subscriber. A session manager monitors each of the wireless internet access sessions of each of the subscribers. A data collection and storage module stores said session information. A mediation module supplies usage reports to the wireless access provider based on the session information from each of the subscribers at each of the plurality of locations.

Abstract translation:

用于管理无线互联网接入的系统。 该系统包括用于接收来自多个用户的进入的无线因特网接入请求的接口。 用户向具有多个地理位置的无线接入提供商提交来自一个位置的至少一个请求和来自不同位置的至少一个第二请求。 认证模块认证来自订户的账户信息。 会话管理器监视每个订户的每个无线因特网访问会话。 数据收集和存储模块存储所述会话信息。 中介模块基于来自多个位置中的每个位置处的每个订户的会话信息向无线访问提供商提供使用报告。