中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

40 records (took 0.021 seconds)

    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION
    31.
    发明公开
    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION 审中-公开
    与基于内容的动态菜单生产新闻系统

    公开(公告)号：EP1982266A4

    公开(公告)日：2013-06-05

    申请号：EP06844501

    申请日：2006-11-22

    Applicant: CISCO TECH INC

    Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

    IPC: G06F15/16 ,  H04L12/58

    CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

    Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE
    32.
    发明公开
    TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE 有权
    方法标记和语言新闻段对手机用户的接口操纵

    公开(公告)号：EP2008434A4

    公开(公告)日：2012-04-18

    申请号：EP07754784

    申请日：2007-04-04

    Applicant: CISCO TECH INC

    Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

    IPC: H04M1/64

    CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

    Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

    Abstract translation: 在一个，提供了用于使用电话的用户接口操作的语音消息实施方式的技术。 电话用户接口接收的标记通过语音方式从电话设备开始段命令。 标记开始段命令指示用于在所述语音消息的语音消息段的起点。 电话用户界面然后从电话设备通过声音模式接收的标记端段命令。 标记段命令指示结束点为在所述语音消息的语音消息段。 从电话设备的动作命令被接收并且基于用于语音消息段的动作指令动作的情况下进行。 语音消息段是确定性的话音消息的一部分矿洞基于语音消息段和在话音消息的语音消息段的所指示的结束点所指示的开始点。

    FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING
    33.
    发明公开
    FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING 审中-公开
    一个或多个偏好的输入过程中FWD重发送

    公开(公告)号：EP2070304A4

    公开(公告)日：2010-11-10

    申请号：EP07835997

    申请日：2007-07-06

    Applicant: CISCO TECH INC

    Inventor： JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

    IPC: H04M3/54

    CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

    Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

    APPARATUS TO PROCESS AN INCOMING MESSAGE
    34.
    发明公开
    APPARATUS TO PROCESS AN INCOMING MESSAGE 审中-公开
    一种用于处理传入的消息

    公开(公告)号：EP1929756A4

    公开(公告)日：2010-10-20

    申请号：EP06813809

    申请日：2006-08-28

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  GATZKE ALAN D ,  PATEL LABHESH ,  JAIN MUKUL

    IPC: G10L13/08 ,  H04M3/533

    CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

    Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

    CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY
    35.
    发明公开
    CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
    CALL-CENTER MIT BILD-ODER VIDEOBASIERTERPRIORITÄT

    公开(公告)号：EP2039143A4

    公开(公告)日：2012-02-01

    申请号：EP07810082

    申请日：2007-06-28

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

    IPC: H04M3/51 ,  H04M3/523

    CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

    Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

    Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实现中，当使用具有影像/视频功能的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频： 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 此外，基于所收集的图像/视频，也可以对每个组的各个呼叫者进行优先排序，例如，最接近紧急事件的呼叫者可以首先被调用。

    TELEPHONE SYSTEM THAT NOTIFIES CALLER OF CALLED PARTY'S STATE
    37.
    发明公开
    TELEPHONE SYSTEM THAT NOTIFIES CALLER OF CALLED PARTY'S STATE 有权
    电话系统，在被叫算的状态告知来电

    公开(公告)号：EP1917792A4

    公开(公告)日：2010-10-06

    申请号：EP06750077

    申请日：2006-04-12

    Applicant: CISCO TECH INC

    Inventor： JAIN MUKUL

    IPC: H04M3/436 ,  H04M3/42

    CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42374 ,  H04M7/006 ,  H04M2203/2011 ,  H04M2203/651

    Abstract: A telephone system that has the ability to provide a caller with additional information (beyond a busy signal or a ring tone) concerning the called party when the called party's line is busy: The called party can control the amount and type of additional information provided to the calling party. In one embodiment, when the called party is notified that someone is trying to place a call (by a mechanism such as by conventional caller ID) the called party has the option of providing the calling party with a variety of different information, such as whether or not the called party is on a conference call and the number (and name if available) of the party to whom the called party is speaking.

Patent Agency Ranking