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    ENHANCED CALL PICKUP
    81.
    发明公开
    ENHANCED CALL PICKUP 有权
    VERBESSERTE ANRUFENTGEGENNAHME

    公开(公告)号：EP1757076A4

    公开(公告)日：2010-08-25

    申请号：EP05733870

    申请日：2005-04-05

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU ,  PATEL LABHESH

    IPC: H04M3/42 ,  H04L29/06 ,  H04M3/46 ,  H04M7/00

    CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

    Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

    Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每一个的当前状态的数据，该呼叫接收组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户中的每一个的当前状态，以便于第一用户决定是否接听来电。

    METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES
    82.
    发明公开
    METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES 有权
    方法和系统，用于语音通信提款

    公开(公告)号：EP2030424A4

    公开(公告)日：2010-02-10

    申请号：EP07777431

    申请日：2007-06-06

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

    IPC: H04M1/64

    CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

    Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

    DYNAMIC AND HYBRID RFID
    83.
    发明公开
    DYNAMIC AND HYBRID RFID 有权
    动力和混合RFID

    公开(公告)号：EP1864265A4

    公开(公告)日：2008-07-02

    申请号：EP06739488

    申请日：2006-03-24

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  PATEL LABHESH ,  KHOURI JOSEPH

    IPC: G08B1/08 ,  G08B13/14

    CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

    Abstract: An active or dynamic RFID tag (306, 312, 318, 360, 500) that actively provides current status information regarding a particular item, and mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag (320). The actively provided status information corresponds to changes in the item's status (608). Active RFID tags are positioned next to one or more components (304, 310, 316) within a system (300) so that each active RFID tag is powered and transmitting its information only when its corresponding component is operational; i.e., the active RFID tag either transmits or fails to transmit based on its component's status state. An RFID reader (700, 800) can then know that a system has a failing component when the component's corresponding active RFID tag is not transmitting its RFID information.

    CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY
    88.
    发明公开
    CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
    CALL-CENTER MIT BILD-ODER VIDEOBASIERTERPRIORITÄT

    公开(公告)号：EP2039143A4

    公开(公告)日：2012-02-01

    申请号：EP07810082

    申请日：2007-06-28

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV

    IPC: H04M3/51 ,  H04M3/523

    CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

    Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

    Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。 在一个实现中，当使用具有影像/视频功能的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频： 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 此外，基于所收集的图像/视频，也可以对每个组的各个呼叫者进行优先排序，例如，最接近紧急事件的呼叫者可以首先被调用。

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