Integration of different mobile device types with a business infrastructure

    公开(公告)号:AU2011233638A1

    公开(公告)日:2012-10-18

    申请号:AU2011233638

    申请日:2011-03-16

    Abstract: A mobile implementation channel enables secure mobile customer alerts, content delivery, event and location awareness and context integration that can be leveraged across multiple lines of business using basic interfaces. The mobile implementation channel enables secure reach to many mobile device types, abstracts away delivery peculiarities, and provides logging and security support when necessary taking into account who the individual is, where they are, and what they may be doing. A business infrastructure that is associated with a workflow generates a request to a computer system that subsequently maps the user identification to a device type from a plurality of device types and directs the request to a device based on the device type. The request may include content that may be formatted in accordance with the device type and that may be pushed to a device at a desired time or frequency.

    ENHANCED WIRELESS SHORT MESSAGE SERVICE

    公开(公告)号:CA2653644A1

    公开(公告)日:2007-11-29

    申请号:CA2653644

    申请日:2007-05-22

    Abstract: A wireless device for processing an SMS message stores the message on a l ocal first storage device, and sends the message to a wireless carrier SMS f acility. The device further stores the message from the first storage device on a second storage device that is remote from the wireless device.

    Content service bus framework
    3.
    发明专利

    公开(公告)号:AU2011221215B2

    公开(公告)日:2013-05-16

    申请号:AU2011221215

    申请日:2011-02-21

    Abstract: Electronic content is routed and stored within an enterprise, in which a distributed service-oriented architecture platform is provided to seamlessly route and store content to heterogeneous enterprise content repositories. Dynamic content may be stored, retrieved and queried in real-time through a content service bus (CSB), thus eliminating the need to have point-to-point connectivity between client applications and the destination repositories, while supporting the flexibility to consolidate multiple platforms with minimal impacts to clients. The CSB framework may incorporate underlying technologies, including Web services, intelligent routing based on content, message transformation, and federation of content. A request may be routed to the appropriate content repository based on attached content or metadata in the request and transformed by the CSB to a format required by the determined content repository. The requestor is subsequently provided a response from the content repository in a consistent manner for all of the content repositories.

    Conditional establishment of a communications connection with a mobile terminal in response to a query from the mobile terminal

    公开(公告)号:AU2011233640A1

    公开(公告)日:2012-10-11

    申请号:AU2011233640

    申请日:2011-03-16

    Abstract: A mobile implementation channel supports the processing of a request for requested information for a customer of a business. The request may be generated through a wireless terminal and include a customer identification of the customer. Profile information about the customer may then be accessed and the user identification mapped to a device type of the customer. When the profile information indicates that the customer should be invited to interact with a representative the business, an invitation message is directed through the corresponding mobile communication channel type to the customer's device of the customer. The invitation message may include contact information and the requested information. The contact information may then be utilized to establish a communications connection between the customer and the representative of the business. Otherwise, only the requested information is directed through the mobile communication channel type to the customer's device.

    CONTENT SERVICE BUS FRAMEWORK
    5.
    发明专利

    公开(公告)号:SG183123A1

    公开(公告)日:2012-09-27

    申请号:SG2012056701

    申请日:2011-02-21

    Abstract: Electronic content is routed and stored within an enterprise, in which a distributed service-oriented architecture platform is provided to seamlessly route and store content to heterogeneous enterprise content repositories. Dynamic content may be stored, retrieved and queried in real-time through a content service bus (CSB), thus eliminating the need to have point-to-point connectivity between client applications and the destination repositories, while supporting the flexibility to consolidate multiple platforms with minimal impacts to clients. The CSB framework may incorporate underlying technologies, including Web services, intelligent routing based on content, message transformation, and federation of content. A request may be routed to the appropriate content repository based on attached content or metadata in the request and transformed by the CSB to a format required by the determined content repository. The requestor is subsequently provided a response from the content repository in a consistent manner for all of the content repositories.

    Conditional establishment of a communications connection with a mobile terminal in response to a query from the mobile terminal

    公开(公告)号:AU2011233640B2

    公开(公告)日:2015-01-22

    申请号:AU2011233640

    申请日:2011-03-16

    Abstract: A mobile implementation channel supports the processing of a request for requested information for a customer of a business. The request may be generated through a wireless terminal and include a customer identification of the customer. Profile information about the customer may then be accessed and the user identification mapped to a device type of the customer. When the profile information indicates that the customer should be invited to interact with a representative the business, an invitation message is directed through the corresponding mobile communication channel type to the customer's device of the customer. The invitation message may include contact information and the requested information. The contact information may then be utilized to establish a communications connection between the customer and the representative of the business. Otherwise, only the requested information is directed through the mobile communication channel type to the customer's device.

    Content service bus framework
    7.
    发明专利

    公开(公告)号:AU2011221215A1

    公开(公告)日:2012-09-06

    申请号:AU2011221215

    申请日:2011-02-21

    Abstract: Electronic content is routed and stored within an enterprise, in which a distributed service-oriented architecture platform is provided to seamlessly route and store content to heterogeneous enterprise content repositories. Dynamic content may be stored, retrieved and queried in real-time through a content service bus (CSB), thus eliminating the need to have point-to-point connectivity between client applications and the destination repositories, while supporting the flexibility to consolidate multiple platforms with minimal impacts to clients. The CSB framework may incorporate underlying technologies, including Web services, intelligent routing based on content, message transformation, and federation of content. A request may be routed to the appropriate content repository based on attached content or metadata in the request and transformed by the CSB to a format required by the determined content repository. The requestor is subsequently provided a response from the content repository in a consistent manner for all of the content repositories.

    Enhanced wireless short message service

    公开(公告)号:GB2451984B

    公开(公告)日:2011-03-09

    申请号:GB0821629

    申请日:2007-05-22

    Abstract: A wireless device for processing an SMS message stores the message on a local first storage device, and sends the message to a wireless carrier SMS facility. The device further stores the message from the first storage device on a second storage device that is remote from the wireless device.

    WIRELESS DATA DEVICE WITH CONFIRMATION AND RETRY CAPABILITIES FOR PUSHED DATA

    公开(公告)号:CA2603050A1

    公开(公告)日:2006-09-28

    申请号:CA2603050

    申请日:2006-03-22

    Abstract: A system for transmitting pushed data to a wireless data device generates a tracking identifier for a request for the pushed data and sends the request to a wireless data device server. The request includes the tracking ID and the wireless data device server includes a log file. The system parses the log file to extract confirmation data and determines whether the pushed data was successfully delivered based on the confirmation data. If the pushed data was not successfully delivered, the system will send a additional request for the pushed data to the wireless data device server.

    WIRELESS DATA DEVICE WITH CONFIRMATION AND RETRY CAPABILITIES FOR PUSHED DATA

    公开(公告)号:CA2603050C

    公开(公告)日:2015-03-17

    申请号:CA2603050

    申请日:2006-03-22

    Abstract: A system for transmitting pushed data to a wireless data device generates a tracking identifier for a request for the pushed data and sends the request to a wireless data device server. The request includes the tracking ID and the wireless data device server includes a log file. The system parses the log file to extract confirmation data and determines whether the pushed data was successfully delivered based on the confirmation data. If the pushed data was not successfully delivered, the system will send a additional request for the pushed data to the wireless data device server.

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