公开(公告)号：WO0175638A8

公开(公告)日：2002-02-28

申请号：PCT/EP0102976

申请日：2001-03-15

Applicant: ABB RESEARCH LTD ,  KARANDIKAR HARSH ,  KOLB EMANUEL ,  GOODLING JOEL

Inventor： KARANDIKAR HARSH ,  KOLB EMANUEL ,  GOODLING JOEL

IPC: G06Q30/00 ,  H04L29/06 ,  G06F17/60

CPC classification number: G06Q30/06 ,  H04L29/06

公开(公告)号：AU5828401A

公开(公告)日：2001-10-15

申请号：AU5828401

申请日：2001-03-15

Applicant: ABB RESEARCH LTD

Inventor： KARANDIKAR HARSH ,  KOLB EMANUEL ,  GOODLING JOEL

IPC: G06Q30/00 ,  H04L29/06 ,  G06F17/00

Abstract: The invention relates to a method for managing an online customer request which is made by a customer (1) when accessing a Website (3) of an offerer via the Internet (2) and by clicking on one of several selectable links for requesting product information or contact with an assistant of the offerer, whereby the management is program-controlled by means of a management software (7), which contains software agents (FindRecipient, SendEmail, Reminder, Response), and which is located on the Web server (5) belonging to the Website (3) or on a computer connected downstream therefrom. After a customer (1) has initiated a request process by clicking on the Website (3), a first software agent (FindRecipient) presents a questionnaire (6). The first software agent (FindRecipient) determines an offerer's contact address (4) based on the parameters, which are contained in the questionnaire, from a first table (Routing Table) provided in a database (8). The first software agent stores said contact address together with the request in a second table (Contact Request Table) also provided in the database (8), and activates a second agent (SendEmail). The second agent (SendEmail) sends the request to the offerer's contact address (4) and induces the first software agent (FindRecipient) to store the offerer's contact address (4) together with the indication regarding the arrival time of the request in the second table (Contact Request Table). A third agent (Reminder) monitors whether, within a response time limit contained in the parameters, a fourth agent (Response) sets a handling status for the respective request in a third table (Response Table), which is provided in the database (8), and in which requests corresponding to the second table (Contact Request Table) are stored. In addition, the third agent induces the second agent (SendEmail) to send a reminder message to the offerer's contact address (4) if no handling has occurred before the expiration of the time limit.

公开(公告)号：DE10222296A1

公开(公告)日：2003-12-18

申请号：DE10222296

申请日：2002-05-18

Applicant: ABB RESEARCH LTD

Inventor： GRAMBERG OLIVER ,  MACZEY SYLVIA ,  MERTE ROLF ,  SHEN JIN ,  KOLB EMANUEL

IPC: F03D1/00 ,  G06F17/50

Abstract: Computer-based method for graphically orientated configuration and specification of a wind power installation. A graphical editor is used to carry out the following steps: the topological design of the installation is determined; the various operating means and installation components are specified and configured; said means and components are linked via connection elements; and automatic consistency testing is executed based on topological information, technical specification data and the connection elements. An Independent claim is made for a system for automated configuration and specification of a wind power installation.

公开(公告)号：DE19940625A1

公开(公告)日：2001-03-01

申请号：DE19940625

申请日：1999-08-27

Applicant: ABB RESEARCH LTD

Inventor： DAI FAN ,  KOLB EMANUEL ,  KARANDIKA HARSH M

IPC: G09F27/00 ,  G06F17/50

Abstract: The product presentation model generation method provides a 3-dimensional presentation model (5) of a sales product using a model generation function unit (4), supplied with product information, obtained from entered product data and controlled by a configuration unit (7) and by access to a model library (6).

公开(公告)号：DE10210424A1

公开(公告)日：2003-10-09

申请号：DE10210424

申请日：2002-03-09

Applicant: ABB RESEARCH LTD

Inventor： KRUSE ECKHARD ,  DAI FAN ,  KOLB EMANUEL

IPC: G06T17/00

Abstract: Method for generation of object-orientated 3-D standard model data (26), especially in VRML format (28), from flight simulator scenery data (10) in BGL format, which is at least partially in the format of a procedural description. Accordingly commands of the procedural description are processed in a stepwise manner and output stored in an object data buffer until the buffer contains enough data to generate an object in 3-D standard model format. The invention also relates to a corresponding computer system for method implementation.

公开(公告)号：DE10014717A1

公开(公告)日：2001-09-27

申请号：DE10014717

申请日：2000-03-24

Applicant: ABB RESEARCH LTD

Inventor： KARANDIKAR HARSH ,  GOODLING JOEL ,  KOLB EMANUEL

IPC: G06Q30/00 ,  H04L29/06 ,  G06F17/60 ,  G07F19/00 ,  H04L12/00

Abstract: Online customer inquiry management system comprises management software (7) loaded on a web server (5) or computer connected to the web server. Management method comprises the following steps: receipt of an online form (6) filled in by a customer (1) at the supplier's website, the form is then used to link the customer to a supplier side contact address. The supplier contact is notified and details are stored in databases.