公开(公告)号：AU2011233640A1

公开(公告)日：2012-10-11

申请号：AU2011233640

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A mobile implementation channel supports the processing of a request for requested information for a customer of a business. The request may be generated through a wireless terminal and include a customer identification of the customer. Profile information about the customer may then be accessed and the user identification mapped to a device type of the customer. When the profile information indicates that the customer should be invited to interact with a representative the business, an invitation message is directed through the corresponding mobile communication channel type to the customer's device of the customer. The invitation message may include contact information and the requested information. The contact information may then be utilized to establish a communications connection between the customer and the representative of the business. Otherwise, only the requested information is directed through the mobile communication channel type to the customer's device.

公开(公告)号：AU2011233638A1

公开(公告)日：2012-10-18

申请号：AU2011233638

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A mobile implementation channel enables secure mobile customer alerts, content delivery, event and location awareness and context integration that can be leveraged across multiple lines of business using basic interfaces. The mobile implementation channel enables secure reach to many mobile device types, abstracts away delivery peculiarities, and provides logging and security support when necessary taking into account who the individual is, where they are, and what they may be doing. A business infrastructure that is associated with a workflow generates a request to a computer system that subsequently maps the user identification to a device type from a plurality of device types and directs the request to a device based on the device type. The request may include content that may be formatted in accordance with the device type and that may be pushed to a device at a desired time or frequency.

公开(公告)号：AU2011233640B2

公开(公告)日：2015-01-22

申请号：AU2011233640

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A mobile implementation channel supports the processing of a request for requested information for a customer of a business. The request may be generated through a wireless terminal and include a customer identification of the customer. Profile information about the customer may then be accessed and the user identification mapped to a device type of the customer. When the profile information indicates that the customer should be invited to interact with a representative the business, an invitation message is directed through the corresponding mobile communication channel type to the customer's device of the customer. The invitation message may include contact information and the requested information. The contact information may then be utilized to establish a communications connection between the customer and the representative of the business. Otherwise, only the requested information is directed through the mobile communication channel type to the customer's device.

公开(公告)号：AU2011233639B2

公开(公告)日：2015-01-29

申请号：AU2011233639

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： VOTAW ELIZABETH S ,  JORDAN MARCIA T ,  LOAFMAN MELISSA L ,  BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A computer system interacts with a mobile device to support the needs of remote users and may leverage e-ink technology so that a mobile user can access, manage and read documents without being tethered. The mobile device allows for both user-initiated downloads from a corporate entity as well as corporate pushes by the corporate entity to ensure that the user has updated content. The computer system receives a request for selected electronic content, where the request includes updated configuration information and user identification. The computer system then maps the user identification to a device type from a plurality of device types. Embodiments support different device types including electronic ink display capable devices. The selected electronic content is then downloaded to the mobile device. Subsequently, the computer system pushes updated versions of the selected electronic content based on the updated configuration information.

公开(公告)号：AU2011233639A1

公开(公告)日：2012-10-18

申请号：AU2011233639

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： VOTAW ELIZABETH S ,  JORDAN MARCIA T ,  LOAFMAN MELISSA L ,  BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A computer system interacts with a mobile device to support the needs of remote users and may leverage e-ink technology so that a mobile user can access, manage and read documents without being tethered. The mobile device allows for both user-initiated downloads from a corporate entity as well as corporate pushes by the corporate entity to ensure that the user has updated content. The computer system receives a request for selected electronic content, where the request includes updated configuration information and user identification. The computer system then maps the user identification to a device type from a plurality of device types. Embodiments support different device types including electronic ink display capable devices. The selected electronic content is then downloaded to the mobile device. Subsequently, the computer system pushes updated versions of the selected electronic content based on the updated configuration information.

公开(公告)号：AU2011233638B2

公开(公告)日：2015-04-02

申请号：AU2011233638

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06F15/16

Abstract: A mobile implementation channel enables secure mobile customer alerts, content delivery, event and location awareness and context integration that can be leveraged across multiple lines of business using basic interfaces. The mobile implementation channel enables secure reach to many mobile device types, abstracts away delivery peculiarities, and provides logging and security support when necessary taking into account who the individual is, where they are, and what they may be doing. A business infrastructure that is associated with a workflow generates a request to a computer system that subsequently maps the user identification to a device type from a plurality of device types and directs the request to a device based on the device type. The request may include content that may be formatted in accordance with the device type and that may be pushed to a device at a desired time or frequency.

公开(公告)号：SG184152A1

公开(公告)日：2012-10-30

申请号：SG2012069506

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： VOTAW ELIZABETH S ,  JORDAN MARCIA T ,  LOAFMAN MELISSA L ,  BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

Abstract: A computer system interacts with a mobile device to support the needs of remote users and may leverage e-ink technology so that a mobile user can access, manage and read documents without being tethered. The mobile device allows for both user-initiated downloads from a corporate entity as well as corporate pushes by the corporate entity to ensure that the user has updated content. The computer system receives a request for selected electronic content, where the request includes updated configuration information and user identification. The computer system then maps the user identification to a device type from a plurality of device types. Embodiments support different device types including electronic ink display capable devices. The selected electronic content is then downloaded to the mobile device. Subsequently, the computer system pushes updated versions of the selected electronic content based on the updated configuration information.

公开(公告)号：SG184113A1

公开(公告)日：2012-10-30

申请号：SG2012068862

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

Abstract: s away delivery peculiarities, and provides logging and security support when necessary taking into account who the individual is, where they are, and what they may be doing. A business infrastructure that is associated with a workflow generates a request to a computer system that subsequently maps the user identification to a device type from a plurality of device types and directs the request to a device based on the device type. The request may include content that may be formatted in accordance with the device type and that may be pushed to a device at a desired time or frequency.

公开(公告)号：SG184112A1

公开(公告)日：2012-10-30

申请号：SG2012068854

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

Abstract: A mobile implementation channel supports the processing of a request for requested information for a customer of a business. The request may be generated through a wireless terminal and include a customer identification of the customer. Profile information about the customer may then be accessed and the user identification mapped to a device type of the customer. When the profile information indicates that the customer should be invited to interact with a representative the business, an invitation message is directed through the corresponding mobile communication channel type to the customer's device of the customer. The invitation message may include contact information and the requested information. The contact information may then be utilized to establish a communications connection between the customer and the representative of the business. Otherwise, only the requested information is directed through the mobile communication channel type to the customer's device.

公开(公告)号：EP2553594A4

公开(公告)日：2015-01-21

申请号：EP11763212

申请日：2011-03-16

Applicant: BANK OF AMERICA

Inventor： BUCHHOP PETER K ,  FYK ANNE BRADFORD ,  SITAR KRSTO

IPC: G06Q40/02 ,  G06Q30/00

CPC classification number: G06Q20/32 ,  G06Q20/322 ,  G06Q20/356 ,  G06Q20/40 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q40/02 ,  G07F7/122