公开(公告)号：WO2005088950A3

公开(公告)日：2006-05-18

申请号：PCT/FR2005000555

申请日：2005-03-08

Applicant: BOUYGUES TELECOM SA ,  CHAUVET FABRICE ,  NAIT-ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

Inventor： CHAUVET FABRICE ,  NAIT-ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5175 ,  H04M3/5238

Abstract: The invention relates to a method of estimating call and call-back intents in a call centre. The invention is characterised in that it comprises the following steps consisting in: (a) determining the value N corresponding to the number of periods over which the call-back evaluations are performed; (b) determining the value a i representing the proportion of disconnected calls that call back during the i eme period following disconnection; (c) determining the value ß i

Abstract translation: 本发明涉及一种估计呼叫中心呼叫和回叫意图的方法。 本发明的特征在于它包括以下步骤：（a）确定与执行回叫评估的周期数相对应的值N; （b）确定表示在断开连接之后的i em e e>> that that that that that that of the the the the the the the the the the the;;;;;;;; （c）确定值ß

公开(公告)号：FR2867340B1

公开(公告)日：2006-05-05

申请号：FR0450462

申请日：2004-03-08

Applicant: BOUYGUES TELECOM SA

Inventor： CHAUVET FABRICE ,  NAIT ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

IPC: H04M3/523 ,  H04M3/51

Abstract: The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls states is extracted at automatic call dispatcher level. Number of call backs is estimated, and number of intentions of calls is evaluated. An independent claim is also included for a system of estimating calls intention and call backs in a call center.

公开(公告)号：AT405092T

公开(公告)日：2008-08-15

申请号：AT05736602

申请日：2005-03-08

Applicant: BOUYGUES TELECOM SA

Inventor： CHAUVET FABRICE ,  NAIT-ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

IPC: H04M3/523 ,  H04M3/51

Abstract: The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls states is extracted at automatic call dispatcher level. Number of call backs is estimated, and number of intentions of calls is evaluated. An independent claim is also included for a system of estimating calls intention and call backs in a call center.

公开(公告)号：FR2867340A1

公开(公告)日：2005-09-09

申请号：FR0450462

申请日：2004-03-08

Applicant: BOUYGUES TELECOM SA

Inventor： CHAUVET FABRICE ,  NAIT ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

IPC: H04M3/51 ,  H04M3/523

Abstract: The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls states is extracted at automatic call dispatcher level. Number of call backs is estimated, and number of intentions of calls is evaluated. An independent claim is also included for a system of estimating calls intention and call backs in a call center.

公开(公告)号：DE602005008915D1

公开(公告)日：2008-09-25

申请号：DE602005008915

申请日：2005-03-08

Applicant: BOUYGUES TELECOM SA

Inventor： CHAUVET FABRICE ,  NAIT-ABDALLAH RABIE M ,  VATINLEN BENEDICTE ,  MEYRIGNAC ALEXANDRE

IPC: H04M3/523 ,  H04M3/51

Abstract: The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls states is extracted at automatic call dispatcher level. Number of call backs is estimated, and number of intentions of calls is evaluated. An independent claim is also included for a system of estimating calls intention and call backs in a call center.