公开(公告)号：AU2003286448A1

公开(公告)日：2004-05-04

申请号：AU2003286448

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

Abstract: A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

公开(公告)号：AU2003286448A8

公开(公告)日：2004-05-04

申请号：AU2003286448

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT ,  WEILAND FRANKLIN

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

Abstract: A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

公开(公告)号：WO2004036878A3

公开(公告)日：2004-06-24

申请号：PCT/US0332990

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC ,  PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M15/8033 ,  H04M3/12 ,  H04M3/42102 ,  H04M3/436 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M7/0036 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/06 ,  H04M7/12 ,  H04M7/1235 ,  H04M7/1295 ,  H04M2201/38 ,  H04M2203/2061 ,  H04M2207/20 ,  H04M2215/7435 ,  H04M2242/30 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13376

Abstract: A communication assistance system (Fig. 1) is provided having a first database (18, 18') with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device (12) receives calls from a plurality of users (4) desiring to access the listings and an operator terminal (20, 20') receives the communication from the switching device and retrieves a listing from the first database (18, 18'). A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band (200) processor for receiving information corresponding to call completion information and to provide call completion data (17) to the switching device (12) for completing the call between the user (4) and the requested listing.

Abstract translation: 提供了具有多个列表的第一数据库（18,18'）的通信辅助系统（图1），每个列表具有至少一个联系人姓名和对应的联系人号码。 交换设备（12）接收来自希望访问列表的多个用户（4）的呼叫，并且操作员终端（20,20'）从交换设备接收通信并从第一数据库（18,18）检索列表 “）。 提供用于处理操作者终端和用户之间的电话通信的第一路由，并且第二路由被提供有带外（200）处理器，用于接收对应于呼叫完成信息的信息，并将呼叫完成数据（17）提供给 用于完成用户（4）和所请求的列表之间的呼叫的交换设备（12）。

公开(公告)号：EP1579663A4

公开(公告)日：2007-01-03

申请号：EP03777646

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  WEILAND FRANKLIN ,  BAUMEISTER CHRISTINE

IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M15/8033 ,  H04M3/12 ,  H04M3/42102 ,  H04M3/436 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M7/0036 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/06 ,  H04M7/12 ,  H04M7/1235 ,  H04M7/1295 ,  H04M2201/38 ,  H04M2203/2061 ,  H04M2207/20 ,  H04M2215/7435 ,  H04M2242/30 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13376

Abstract: A communication assistance system (Fig. 1) is provided having a first database (18, 18’) with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device (12) receives calls from a plurality of users (4) desiring to access the listings and an operator terminal (20, 20’) receives the communication from the switching device and retrieves a listing from the first database (18, 18’). A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band (200) processor for receiving information corresponding to call completion information and to provide call completion data (17) to the switching device (12) for completing the call between the user (4) and the requested listing.