公开(公告)号：JP2003030217A

公开(公告)日：2003-01-31

申请号：JP2001200188

申请日：2001-06-29

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーション

Inventor： KUSUDA MICHIYOSHI ,  MATSUMOTO KATSUYOSHI

IPC: G06F13/00 ,  G06F17/30 ,  G06Q10/00 ,  G06Q30/02 ,  G06Q50/00 ,  H04M3/42 ,  H04M11/00 ,  G06F17/60

CPC classification number: G06Q30/02 ,  G06F17/30864 ,  G06Q30/0613 ,  G06Q30/0625

Abstract: PROBLEM TO BE SOLVED: To provide a system which dispenses with the inquiry again from a user to a call center.
SOLUTION: This information retrieval system is provided with a user terminal 3 connected to a network such as the Internet 2, a call center web server 7 for receiving a retrieval condition transmitted from the user terminal 3 through the network and an agent terminal 6 connected to the call center web server 7. The call center web server 7 is provided with a retrieval history storing means for storing retrieval history, and an outputting means for outputting the retrieval history stored in the retrieval history storing means to the agent terminal 6 in the case the user terminal 3 makes a connection request to the agent terminal 6.
COPYRIGHT: (C)2003,JPO

Abstract translation: 要解决的问题：提供从用户再次向呼叫中心排除查询的系统。 解决方案：该信息检索系统设置有连接到诸如因特网2的网络的用户终端3，用于通过网络接收从用户终端3发送的检索条件的呼叫中心web服务器7和连接到 呼叫中心网络服务器7.呼叫中心网络服务器7设置有用于存储检索历史的检索历史存储装置，以及输出装置，用于将存储在检索历史存储装置中的检索历史输出到代理终端6，在该情况下 用户终端3向代理终端6发出连接请求。

公开(公告)号：JP2000148677A

公开(公告)日：2000-05-30

申请号：JP32418298

申请日：1998-11-13

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI ,  MATSUMOTO KATSUYOSHI ,  NAGATSUMA REIKO

IPC: G06F15/00 ,  G06F3/00 ,  G06F3/048 ,  G06F13/00 ,  H04L29/06 ,  H04M3/00 ,  H04M11/00

Abstract: PROBLEM TO BE SOLVED: To reduce as much as possible the labor necessary for connection at operating collaboration through a network. SOLUTION: Contents, including a button for requesting connection with an agent side, are displayed on a web screen 111 at the time of connection with a web server 143. When one's own telephone number is registered in the entry of customer information, a customer can receive call-back from the agent side by clicking the button. Also, the customer can select communication means with the agent such as a normal wire telephone, internet phone, and chat, and receive call-back by the selected communication means. Also, the skill group of the agent can be selected.

公开(公告)号：JP2001156931A

公开(公告)日：2001-06-08

申请号：JP32163499

申请日：1999-11-11

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI ,  YOSHIDA YOICHI ,  DAIMON AKIRA

IPC: G06F13/00 ,  H04M1/65 ,  H04M11/00 ,  H04M11/08

Abstract: PROBLEM TO BE SOLVED: To send a URL together with a voice when the incoming side is in an automatic recording state, to extract URL information and to dispatch it to a browser in the case of reproducing an automatically recorded message. SOLUTION: This telephone set with browser is provided with an input means for inputting the URL of a web page, a transmitting means for transmitting the URL inputted by the said input means so as to distinguish it from a voice message, a receiving means for receiving a URL and a related voice message from the outside, an automatic recording means for recording and reproducing the URL and the related voice message received by the said receiving means, and a decoder means for converting the URL reproduced from the said automatic recording means to a character form and supplying it to the said browser.

公开(公告)号：JP2000148708A

公开(公告)日：2000-05-30

申请号：JP31854798

申请日：1998-11-10

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI ,  YOSHIDA YOICHI

IPC: G06F15/177 ,  G06F13/00 ,  G06F15/00 ,  G06F15/16 ,  H04L29/06 ,  H04L29/08 ,  H04L29/12

Abstract: PROBLEM TO BE SOLVED: To make a connection with an information terminal connected to one of servers assigned by a dispatcher from another information terminal through the assigned server. SOLUTION: When a web browser 111 connects to a web server 143 through the dispatcher 120, contents including a button for requesting a connection with an agent side are displayed on the web screen. When a customer clicks this button, the customer ID and the IP address of the server 142 are stored in a table 155. After a CTI server 163 assigns an agent, an agent proxy 173 acquires the IP address corresponding to the customer to be connected and accesses the server 142.

公开(公告)号：JP2005242899A

公开(公告)日：2005-09-08

申请号：JP2004054770

申请日：2004-02-27

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： KOMINE HIROAKI ,  KUSUDA MICHIYOSHI ,  MIYAMOTO MASAKAZU

IPC: G06F3/153 ,  G06F13/00 ,  G06F15/00 ,  G06F15/16 ,  G06F17/30 ,  H04L29/06

CPC classification number: G06Q10/10

Abstract: PROBLEM TO BE SOLVED: To provide a method and a collaborative system, which may realize the general versatility and the reduction of communication traffic without depending on a machine type and an OS type. SOLUTION: The collaborative system includes a collaborative server 200, which is connected to a terminal 100 that receives a Web page via a network, stores the Web page, and distributes the Web page as a working image screen to be used for collaborating by the terminal 100; and a chat server 300 for managing a chat session. The collaborative server 200 participates as a chat client in the chat session, which is managed by the chat server 300, and distributes an operational instruction for the working image screen as a chat message to each of the terminals 100, and also facilitates a collaborative work by reloading the working image screen by each of the terminals 100 in accordance with the operational instruction. COPYRIGHT: (C)2005,JPO&NCIPI

Abstract translation: 要解决的问题：提供一种方法和协作系统，其可以实现通用性和通信流量的减少，而不依赖于机器类型和OS类型。 解决方案：协同系统包括协作服务器200，其连接到通过网络接收网页的终端100，存储网页，并将网页分发为用于协作的工作图像屏幕 由终端100; 以及用于管理聊天会话的聊天服务器300。 协作服务器200作为聊天客户端参与由聊天服务器300管理的聊天会话，并且将工作图像屏幕的操作指令作为聊天消息分发给每个终端100，并且还促进协作工作 通过根据操作指令通过每个终端100重新加载工作图像屏幕。 版权所有（C）2005，JPO＆NCIPI

公开(公告)号：JP2000172439A

公开(公告)日：2000-06-23

申请号：JP33695698

申请日：1998-11-27

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI ,  KANZAKI EISUKE ,  IIZUKA SHINJI

IPC: G06F15/02 ,  G06F1/16 ,  G06F3/033 ,  G06F3/041 ,  G06F3/048 ,  G06F3/00

Abstract: PROBLEM TO BE SOLVED: To provide a device which facilitates user's scroll operation for a computer which uses a pointing device such as a touch screen and an input pad. SOLUTION: The device 400 which is fitted to a computer including the screen 130 and assists input operation to a touch screen 130 includes means 410 and 420 assisting user's vertical or horizontal scroll operation. The user places a stylus pen 105 on a vertical scroll box 320 and moves it along a guide groove 410 for vertical scrolling to easily realize vertical (up-down) scroll.

公开(公告)号：JP2006109249A

公开(公告)日：2006-04-20

申请号：JP2004295057

申请日：2004-10-07

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： KUSUDA MICHIYOSHI ,  YAMAMOTO MASARU

IPC: H04N7/167 ,  G06F21/62 ,  H04L9/08 ,  H04N1/387 ,  H04N7/15 ,  H04N21/266 ,  H04N21/4623

CPC classification number: G06T1/0071

Abstract: PROBLEM TO BE SOLVED: To distribute Web contents while ensuring security without increasing the burden on the user.
SOLUTION: A content output device is provided with a distribution server 100 which is constituted of a plurality of digital media made to correspond to one another and distributes Web contents in which key data for removing a digital watermark embedded in predetermined digital medium are added to another digital medium as an invisible watermark; and a receiving terminal 200 for receiving and outputting the Web contents distributed from the distribution server 100. The receiving terminal 200 then comprises a watermark removal control part 230 for extracting the key data from the digital medium of the Web cast contents; a decoder 240 for removing the digital watermark embedded in the other digital medium corresponding to the digital medium from which the key data are extracted, on the basis of the key data extracted by the watermark removal control unit 230; and a browser 250 for outputting the digital medium from which the digital watermark is removed.
COPYRIGHT: (C)2006,JPO&NCIPI

Abstract translation: 要解决的问题：在确保安全性的同时分发Web内容，而不会增加用户的负担。 解决方案：内容输出设备设置有分发服务器100，分发服务器100由彼此对应的多个数字媒体构成，并且分发Web内容，其中用于去除嵌入在预定数字媒体中的数字水印的密钥数据是 作为不可见水印添加到另一数字媒体; 以及用于接收和输出从分发服务器100分发的Web内容的接收终端200.然后，接收终端200包括水印去除控制部分230，用于从网络广播内容的数字媒体中提取密钥数据; 解码器240，用于根据由水印去除控制单元230提取的关键数据，去除嵌入在与提取关键数据的数字媒体对应的其它数字媒体中的数字水印; 以及用于输出去除数字水印的数字介质的浏览器250。 版权所有（C）2006，JPO＆NCIPI

公开(公告)号：JP2003150527A

公开(公告)日：2003-05-23

申请号：JP2001339944

申请日：2001-11-05

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI

IPC: G06F3/14 ,  G06F13/00 ,  G06F15/00 ,  H04L12/66

Abstract: PROBLEM TO BE SOLVED: To provide a collaboration system and its chat system therefor chattable by clearly and simply indicating the place of a noticed object in a work screen. SOLUTION: This chat system has a plurality of terminal units 100 and a chat server 300 for supporting chat. The terminal units 100 and the chat server 300 synchronize the display position of a chat window between the terminal units 100 having the chat by controlling the display position in a display image screen of the chat window for having the chat. This chat window is displayed so as to correspond to a prescribed element displayed on the display screen.

公开(公告)号：JP2001167032A

公开(公告)日：2001-06-22

申请号：JP34145999

申请日：1999-11-30

Applicant: IBM

Inventor： KUSUDA MICHIYOSHI

IPC: G06F3/048 ,  G06F13/00 ,  G06F21/00 ,  G06F21/10 ,  G06F21/62 ,  H04L29/08

Abstract: PROBLEM TO BE SOLVED: To enable plural users to share additional information by registering information added to WWW contents in a server in relation to the WWW contents. SOLUTION: This system is provided with an information processing supporting server 100 and plural information processing terminals 200 for acquiring the WWW contents through this information processing supporting server 100 and performing work while using these WWW contents, the information processing terminal 200 is provided with a client application 200 for adding additional information to the acquired WWW contents and the information processing supporting server 100 is provided with a cache manager 122 for relationally holding the additional information added to the WWW contents and the URL of these WWW contents and a URL list selecting part 124 for transmitting web contents having the held URL and the additional information related to this URL to the information processing terminal when an access request from the information processing terminal corresponds to this URL.