公开(公告)号：US7606803B2

公开(公告)日：2009-10-20

申请号：US2393004

申请日：2004-12-28

Applicant: IBM

Inventor： BOU-GHANNAM AKRAM A ,  CREAMER THOMAS E ,  KATZ NEIL A ,  MOORE VICTOR S

CPC classification number: H04L67/16 ,  H04L67/14 ,  H04L67/20

Abstract: A method ( 50 ) of dynamic creation of service flows includes exposing ( 51 ) a flow of a service being built to other service providers in a network, soliciting ( 52 ) for modification of at least a portion of the flow, and selectively enabling ( 56 ) other service providers to modify at least a portion of the flow. The step of soliciting can optionally include advertising ( 53 ) BPEL files to indicate flows or portions of flow that are modifiable by other services providers and tagging ( 54 ) such BPEL files to indicate such modifiable or reusable portions of the flow. The BPEL files can also be published ( 55 ) in a UDDI-like directory. New flows can be created by incorporating ( 57 ) the modifications into at least a portion of the flow. Optionally, solicitations for modifications can be removed ( 59 ) once the new flow is created.

Abstract translation: 动态创建服务流的方法（50）包括：（51）正在建立的服务流到网络中的其他服务提供商，请求（52）修改流的至少一部分，以及选择性地启用（ 56）其他服务提供商修改流的至少一部分。 请求的步骤可以可选地包括广告（53）BPEL文件以指示可由其他服务提供者修改的流或部分流程，并且标记（54）这样的BPEL文件以指示流的这种可修改或可重用的部分。 BPEL文件也可以在类似UDDI的目录中发布（55）。 可以通过将（57）修饰结合到流的至少一部分中来创建新的流。 可选地，一旦创建了新流程，就可以删除修改的请求（59）。

公开(公告)号：JP2004032742A

公开(公告)日：2004-01-29

申请号：JP2003157484

申请日：2003-06-03

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： CREAMER THOMAS E ,  MOORE VICTOR S ,  WALTERS GLEN R ,  WINTERS SCOTT L

IPC: H04M3/42 ,  G10L15/28 ,  H04Q3/545

CPC classification number: G10L15/30

Abstract: PROBLEM TO BE SOLVED: To provide a solution for improving extensibility and performance of a voice browser.
SOLUTION: In a distributed voice browser, a plurality of service processors which are constituted so as to interpret analyzed voice markup language are arranged, and a plurality of voice markup language parsers, which are constituted so as to retrieve and analyze voice markup language data showing telephone service are arranged. A method for processing an active call by using the distributed voice browser can be included. The plurality of service processors and the plurality of markup language parsers can be registered in at least one session managers. As a result, constituent of received telephone service request is distributed to the voice markup language parsers, and analyzed voice markup language data can be distributed to the service processors.
COPYRIGHT: (C)2004,JPO

公开(公告)号：JP2010160788A

公开(公告)日：2010-07-22

申请号：JP2009269590

申请日：2009-11-27

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： MOORE VICTOR S ,  MARTIN DAVID D ,  MICHALEC JARED M ,  LYNCH EDWARD M ,  WENDY L NASUBIKKERU

IPC: G06F3/16

CPC classification number: H04M1/24 ,  H04M3/2227 ,  H04M3/493

Abstract: PROBLEM TO BE SOLVED: To provide a method, a system, and a computer program for dynamically improving performance of an interactive voice response system (IVR) using a complex event processor (CEP) in order to analyze problematic events which a user encounters.
SOLUTION: Problematic event data for problematic events that occur during interaction between the Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce the occurrences of the problematic events associated with the performance issue.
COPYRIGHT: (C)2010,JPO&INPIT

Abstract translation: 要解决的问题：提供一种方法，系统和计算机程序，用于使用复杂事件处理器（CEP）动态地改善交互式语音应答系统（IVR）的性能，以便分析用户的有问题的事件 遭遇。 解决方案：可以捕获在交互式语音响应（IVR）系统和呼叫者之间的交互过程中发生的问题事件的问题事件数据。 可以分析问题事件数据的性能问题。 性能问题可以表现为以不可接受的性能水平运行的IVR系统的交互式部分。 然后可以确定IVR性能改进措施来解决性能问题。 IVR性能改进措施可以传达给IVR系统。 IVR系统执行IVR性能改进措施可以减少与性能问题相关的问题事件的发生。 版权所有（C）2010，JPO＆INPIT

公开(公告)号：JP2002108683A

公开(公告)日：2002-04-12

申请号：JP2001216454

申请日：2001-07-17

Applicant: IBM

Inventor： AMBROSINI MARTIN A ,  HUTH EDWARD E ,  MOORE VICTOR S ,  WENDY L NASUBIKKERU ,  YODER BRIAN E

IPC: G06F12/00 ,  G06F17/30

Abstract: PROBLEM TO BE SOLVED: To provide a method and system for adding an LDAP protocol to a present directory assistance(DA) system. SOLUTION: This method for mapping a light weight directory access protocol(LDAP) interface to a directory assistance(DA) system comprises a first step for extracting an LDAP compatible retrieval argument for retrieving an LDAP database from an LDAP request, a second step for converting the LDAP compatible retrieval argument into a DA system database compatible retrieval argument, a third step for collating the DA system database by using the converted retrieval argument, and a fourth step for receiving the result set of a list from the DA system database in response to the collation, thereby converting the result set into the LDAP compatible result set.

公开(公告)号：JP2005192208A

公开(公告)日：2005-07-14

申请号：JP2004355029

申请日：2004-12-08

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： CREAMER THOMAS E ,  HILF BILL H ,  KATZ NEIL A ,  MOORE VICTOR S

IPC: H04L12/28 ,  H04L12/56 ,  H04L29/06 ,  H04M3/00 ,  H04M7/00 ,  H04W36/14 ,  H04W76/02 ,  H04W80/00 ,  H04W80/10 ,  H04Q7/22 ,  H04Q7/28 ,  H04Q7/38

CPC classification number: H04W36/0011 ,  H04L29/06027 ,  H04L65/1006 ,  H04M2207/18 ,  H04W36/14 ,  H04W76/02 ,  H04W80/00 ,  H04W80/10

Abstract: PROBLEM TO BE SOLVED: To provide voice over IP mobile roaming which uses SIP REFER. SOLUTION: In a method which performs roaming between a mobile network and a radio network in a mobile communication device, a step may be contained which establishes voice-over Internet protocol communication link with an end point, to which telephone conversation is carried out. At least a part of the telephone conversation is carried out via a wireless network. Further, the method may include a step which starts handoff of at least a part of the telephone conversation from the radio network to the mobile network by using a session starting protocol REFER method, and a step which continues telephone conversation, by using not the radio network but rather the mobile network, regarding at least a part of the telephone conversation. COPYRIGHT: (C)2005,JPO&NCIPI

Abstract translation: 要解决的问题：提供使用SIP REFER的IP语音移动漫游。 解决方案：在移动通信设备中在移动网络和无线电网络之间进行漫游的方法中，可以包含与携带电话会话的终点建立语音互联网协议通信链路的步骤 出。 至少一部分电话通话是通过无线网络进行的。 此外，该方法可以包括通过使用会话启动协议REFER方法开始至少一部分电话会话从无线电网络切换到移动网络的步骤，以及通过不使用无线电来继续电话交谈的步骤 网络而不是移动网络，关于电话交谈的至少一部分。 版权所有（C）2005，JPO＆NCIPI

公开(公告)号：JP2002009759A

公开(公告)日：2002-01-11

申请号：JP2001071361

申请日：2001-03-14

Applicant: IBM

Inventor： BOWMAN MARK T ,  HAUCK LESLIE P ,  MONAHAN CHRISTOPHER J ,  MONAHAN MARY L ,  MOORE VICTOR S ,  MOREA KEITH ,  RATLIFF EMILY J

IPC: G06F12/14 ,  G06F12/00 ,  G06F21/00 ,  G06F21/20 ,  G06F21/24 ,  H04L9/00 ,  H04L9/18 ,  G06F15/00

Abstract: PROBLEM TO BE SOLVED: To provide a method for generating a Web page including secure information and to provide a system to execute the method and a computer- readable recording medium. SOLUTION: The method for generating a Web page having secure information includes a step where linking at least one pair of related field names assembles a 1st linked string, a step where encrypting the 1st linked string produces an encrypted string, a step where encoding the encrypted string generates a displayable character string, a step where the displayable character string is related to a name, and a step where the name and the displayable character string are allocated in an HTML source code.

公开(公告)号：JP2007159142A

公开(公告)日：2007-06-21

申请号：JP2006329689

申请日：2006-12-06

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： BAIJU D MANDALIA ,  MOORE VICTOR S ,  WILLIAM V DA PALMA ,  NUSBICKEL WENDI L

IPC: H04M3/00 ,  H04M3/51

CPC classification number: H04L65/4007 ,  H04L65/1016 ,  H04M3/487 ,  H04M2203/251

Abstract: PROBLEM TO BE SOLVED: To attain the solution of a problem that interactions over different channels for adjusting different modes of interactions are not synchronized but are still separated and therefore, it is impossible for an end user to freely switch between modes of access to services in an NGN network.
SOLUTION: The disclosed method includes the steps of: establishing, on behalf of a caller to a single session for a call center service, a voice channel and a visual channel of access to a single session; receiving caller provided information over the visual channel; updating a model for the single session with the caller provided information; and synchronizing the model with the voice channel of access so as to navigate a voice view for the voice channel according to the caller provided information updated to the model.
COPYRIGHT: (C)2007,JPO&INPIT

Abstract translation: 要解决的问题：为了解决一个问题，即用于调整不同的交互方式的不同信道的交互不是同步的，但仍然是分离的，因此终端用户不可能在访问模式之间自由地切换 服务于NGN网络。 解决方案：所公开的方法包括以下步骤：代表呼叫者向呼叫中心服务的单个会话建立语音信道和对单个会话的访问的视频信道; 通过可视通道接收呼叫者提供的信息; 使用呼叫者提供的信息更新单个会话的模型; 以及将所述模型与所述接入的语音信道进行同步，以便根据更新到所述模型的所述呼叫者提供的信息导航所述语音信道的语音视图。 版权所有（C）2007，JPO＆INPIT

公开(公告)号：JP2005184816A

公开(公告)日：2005-07-07

申请号：JP2004359858

申请日：2004-12-13

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： CREAMER THOMAS E ,  KATZ NEIL A ,  MOORE VICTOR S

IPC: H04L12/66 ,  H04L12/28 ,  H04L12/56 ,  H04L29/06 ,  H04M3/00 ,  H04M7/00 ,  H04M11/00 ,  H04W36/14 ,  H04W92/02 ,  H04Q7/38 ,  H04Q7/22 ,  H04Q7/28 ,  H04Q7/36

CPC classification number: H04W36/0066 ,  H04W36/0011 ,  H04W92/02

Abstract: PROBLEM TO BE SOLVED: To provide a conversion of voice-over-IP media control messaging into mobile control channel signaling using a voice-over IP gateway.
SOLUTION: A gateway serving as an interface between a mobile network and a wireless network can be configured to send a signal strength indicator to the mobile network thereby causing the mobile network to recognize the gateway as a valid path for handing over a call. The wireless network can be configured according to one of the 802.11 wireless communications protocols. The gateway can route the call from the mobile network to a wireless access point of the wireless network via a packet-switched network, such that the call is conducted via a wireless communications link with the wireless access point.
COPYRIGHT: (C)2005,JPO&NCIPI

Abstract translation: 要解决的问题：提供使用IP语音网关将IP语音转换到移动控制信道信令的转换。 解决方案：用作移动网络和无线网络之间的接口的网关可以被配置为向移动网络发送信号强度指示符，从而使移动网络将网关识别为用于切换呼叫的有效路径 。 可以根据802.11无线通信协议之一配置无线网络。 网关可以经由分组交换网络将呼叫从移动网络路由到无线网络的无线接入点，使得呼叫通过与无线接入点的无线通信链路进行。 版权所有（C）2005，JPO＆NCIPI

公开(公告)号：JP2004054270A

公开(公告)日：2004-02-19

申请号：JP2003181843

申请日：2003-06-25

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： GANDHI SHAILESH B ,  JAISWAL PEEYUSH ,  MOORE VICTOR S ,  TOON GREGORY L

IPC: G10L15/28 ,  G10L15/00

CPC classification number: G10L15/01

Abstract: PROBLEM TO BE SOLVED: To provide a solution for determining the accuracy of a speech recognition system.
SOLUTION: A 1st graphical user interface (GUI) is provided to select a transaction log. The transaction log has at least one entry, which specifies a speech recognition text result. A 2nd GUI is also provided to select at least one audio segment corresponding to the entry. The 2nd GUI includes an activatable icon for initiating transcription of the audio segment through a reference speech recognition engine to generate a 2nd text result.
COPYRIGHT: (C)2004,JPO

公开(公告)号：DE60334693D1

公开(公告)日：2010-12-09

申请号：DE60334693

申请日：2003-05-28

Applicant: IBM DEUTSCHLAND ,  IBM

Inventor： CREAMER THOMAS E ,  JAISWAL PEEYUSH ,  MOORE VICTOR S ,  WINTERS SCOTT L

IPC: G06F9/44 ,  H04M3/493 ,  H04M3/42 ,  H04M7/00 ,  H04Q3/54