公开(公告)号：JP2010160788A

公开(公告)日：2010-07-22

申请号：JP2009269590

申请日：2009-11-27

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： MOORE VICTOR S ,  MARTIN DAVID D ,  MICHALEC JARED M ,  LYNCH EDWARD M ,  WENDY L NASUBIKKERU

IPC: G06F3/16

CPC classification number: H04M1/24 ,  H04M3/2227 ,  H04M3/493

Abstract: PROBLEM TO BE SOLVED: To provide a method, a system, and a computer program for dynamically improving performance of an interactive voice response system (IVR) using a complex event processor (CEP) in order to analyze problematic events which a user encounters.
SOLUTION: Problematic event data for problematic events that occur during interaction between the Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce the occurrences of the problematic events associated with the performance issue.
COPYRIGHT: (C)2010,JPO&INPIT

Abstract translation: 要解决的问题：提供一种方法，系统和计算机程序，用于使用复杂事件处理器（CEP）动态地改善交互式语音应答系统（IVR）的性能，以便分析用户的有问题的事件 遭遇。 解决方案：可以捕获在交互式语音响应（IVR）系统和呼叫者之间的交互过程中发生的问题事件的问题事件数据。 可以分析问题事件数据的性能问题。 性能问题可以表现为以不可接受的性能水平运行的IVR系统的交互式部分。 然后可以确定IVR性能改进措施来解决性能问题。 IVR性能改进措施可以传达给IVR系统。 IVR系统执行IVR性能改进措施可以减少与性能问题相关的问题事件的发生。 版权所有（C）2010，JPO＆INPIT

公开(公告)号：JP2000276491A

公开(公告)日：2000-10-06

申请号：JP33708099

申请日：1999-11-29

Applicant: IBM

Inventor： WENDY L NASUBIKKERU

IPC: G06F12/00 ,  G06F17/30

Abstract: PROBLEM TO BE SOLVED: To make it easy to use an inquiry by an application by providing the database with tables for storing a database inquiry used by a database client application. SOLUTION: For the database(DB), the inquiry tables are generated together with identification numbers corresponding to DB inquiries. Then DB inquiries used by the database client application are stored in all tables (S510) for use by the application(AP). In operation, a DB client AP implements various functions needed to run the AP itself (S512). When DB access is requested (S514), the client AP uses a stored identification number to retrieve the corresponding DB inquiry from the inquiry table and returns its result (S516). The retrieved inquiry is supplied to the DB (S518) and then the AP continues to implement various functions (S512).

公开(公告)号：JP2002108683A

公开(公告)日：2002-04-12

申请号：JP2001216454

申请日：2001-07-17

Applicant: IBM

Inventor： AMBROSINI MARTIN A ,  HUTH EDWARD E ,  MOORE VICTOR S ,  WENDY L NASUBIKKERU ,  YODER BRIAN E

IPC: G06F12/00 ,  G06F17/30

Abstract: PROBLEM TO BE SOLVED: To provide a method and system for adding an LDAP protocol to a present directory assistance(DA) system. SOLUTION: This method for mapping a light weight directory access protocol(LDAP) interface to a directory assistance(DA) system comprises a first step for extracting an LDAP compatible retrieval argument for retrieving an LDAP database from an LDAP request, a second step for converting the LDAP compatible retrieval argument into a DA system database compatible retrieval argument, a third step for collating the DA system database by using the converted retrieval argument, and a fourth step for receiving the result set of a list from the DA system database in response to the collation, thereby converting the result set into the LDAP compatible result set.