公开(公告)号：JP2007159142A

公开(公告)日：2007-06-21

申请号：JP2006329689

申请日：2006-12-06

Applicant: Internatl Business Mach Corp ,  インターナショナル・ビジネス・マシーンズ・コーポレーションInternational Business Maschines Corporation

Inventor： BAIJU D MANDALIA ,  MOORE VICTOR S ,  WILLIAM V DA PALMA ,  NUSBICKEL WENDI L

IPC: H04M3/00 ,  H04M3/51

CPC classification number: H04L65/4007 ,  H04L65/1016 ,  H04M3/487 ,  H04M2203/251

Abstract: PROBLEM TO BE SOLVED: To attain the solution of a problem that interactions over different channels for adjusting different modes of interactions are not synchronized but are still separated and therefore, it is impossible for an end user to freely switch between modes of access to services in an NGN network.
SOLUTION: The disclosed method includes the steps of: establishing, on behalf of a caller to a single session for a call center service, a voice channel and a visual channel of access to a single session; receiving caller provided information over the visual channel; updating a model for the single session with the caller provided information; and synchronizing the model with the voice channel of access so as to navigate a voice view for the voice channel according to the caller provided information updated to the model.
COPYRIGHT: (C)2007,JPO&INPIT

Abstract translation: 要解决的问题：为了解决一个问题，即用于调整不同的交互方式的不同信道的交互不是同步的，但仍然是分离的，因此终端用户不可能在访问模式之间自由地切换 服务于NGN网络。 解决方案：所公开的方法包括以下步骤：代表呼叫者向呼叫中心服务的单个会话建立语音信道和对单个会话的访问的视频信道; 通过可视通道接收呼叫者提供的信息; 使用呼叫者提供的信息更新单个会话的模型; 以及将所述模型与所述接入的语音信道进行同步，以便根据更新到所述模型的所述呼叫者提供的信息导航所述语音信道的语音视图。 版权所有（C）2007，JPO＆INPIT

公开(公告)号：DE10131192A1

公开(公告)日：2002-02-07

申请号：DE10131192

申请日：2001-06-28

Applicant: IBM

Inventor： AMBROSINI MARTIN A ,  HUTH EDWARD E ,  MOORE VICTOR S ,  NUSBICKEL WENDI L ,  YODER BRIAN E

IPC: G06F12/00 ,  G06F17/30

Abstract: A method for imaging a LDAP-interface onto a directory assistance (DA-) system involves initially extracting the LDAP-compatible arguments from out of the LDAP- request or requirement, and then converting these arguments into search arguments which are compatible with the a data-bank of the DA-system. The data-bank of the DA-system is then polled with the converted search arguments, and as an answer to the polling or query is received a resultant quantity of the entries from the DA-system data bank, which is then converted into a LDAP-compatible resultant quantity. Independent claims are included for (1) a system for imaging a LDAP interface (2) a computer program for imaging a LDAP interface.