公开(公告)号：WO2014140970A3

公开(公告)日：2015-03-19

申请号：PCT/IB2014059198

申请日：2014-02-24

Applicant: IBM ,  IBM UK ,  IBM CHINA INVEST CO LTD

Inventor： MOORE VICTOR ,  NUSBICKEL WENDI LYNN ,  NAHAMOO DAVID ,  VAVRA CHRISTOPHER JAMES

IPC: H04M3/493 ,  G10L17/14

CPC classification number: H04M3/493 ,  H04M3/385 ,  H04M2203/2088

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.

Abstract translation: 本发明的实施例提供了一种用于语音打印标签以用于交互式语音响应（IVR）会话管理的方法，系统和计算机程序产品。 在本发明的实施例中，提供了用于IVR会话管理的声纹标签的方法。 该方法包括通过网络为呼叫者建立IVR会话，并通过网络向呼叫者呈现IVR会话的一部分。 该方法还包括将声波标签存储在存储器中，将呼叫者的声纹与IVR会话的一部分相关联。 最后，该方法包括通过在由呼叫者的声纹标签指示的IVR会话的部分重新建立与呼叫者的过早终止的IVR会话来响应IVR会话的过早终止。

公开(公告)号：WO2008155343A3

公开(公告)日：2009-03-05

申请号：PCT/EP2008057671

申请日：2008-06-18

Applicant: IBM ,  IBM UK ,  NUSBICKEL WENDI LYNN ,  MOORE VICTOR ,  DA PALMA WILLIAM VIANNA

Inventor： NUSBICKEL WENDI LYNN ,  MOORE VICTOR ,  DA PALMA WILLIAM VIANNA

IPC: G10L15/28 ,  G06F17/30

CPC classification number: G10L15/30 ,  G06F17/30899 ,  G10L15/32 ,  H04L67/02

Abstract: Aspeech processing system can includeaclient, a speech for Web 2.0 system, and a speech processing system. The client can access a speech-enabled application using at least one Web 2.0 communication protocol. For example, a standard browser of the client can use a standard protocolto communicate with the speech-enabled application executing on the speech for Web 2.0 system. The speech for Web 2.0 system can access a data store within which user specific speech parameters are included, wherein a user of the client is able to configure the specific speech parameters of the data store. Suitable ones of thesespeech parameters are utilizedwhenever the user interacts with the Web 2.0 system. The speech processing system can include one or more speech processing engines. The speech processingsystemcan interact with the speech for Web 2.0 system to handlespeech processing tasks associated with the speech-enabled application.

Abstract translation: Aspeech处理系统可以包括客户端，Web 2.0系统的语音和语音处理系统。 客户端可以使用至少一个Web 2.0通信协议访问支持语音的应用程序。 例如，客户端的标准浏览器可以使用标准协议来与在Web 2.0系统的语音上执行的支持语音的应用程序进行通信。 Web 2.0系统的语音可以访问包括用户特定语音参数的数据存储，其中客户端的用户能够配置数据存储的特​​定语音参数。 只要用户与Web 2.0系统交互，就可以使用合适的参数。 语音处理系统可以包括一个或多个语音处理引擎。 语音处理系统可以与Web 2.0系统的语音交互，以处理与启用语音的应用程序相关的处理任务。

公开(公告)号：GB2527980A

公开(公告)日：2016-01-06

申请号：GB201517785

申请日：2014-02-24

Applicant: IBM

Inventor： MOORE VICTOR ,  NUSBICKEL WENDI LYNN ,  NAHAMOO DAVID ,  VAVRA CHRISTOPHER JAMES

IPC: H04M3/493 ,  H04M3/38

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.