公开(公告)号：WO2014140970A3

公开(公告)日：2015-03-19

申请号：PCT/IB2014059198

申请日：2014-02-24

Applicant: IBM ,  IBM UK ,  IBM CHINA INVEST CO LTD

Inventor： MOORE VICTOR ,  NUSBICKEL WENDI LYNN ,  NAHAMOO DAVID ,  VAVRA CHRISTOPHER JAMES

IPC: H04M3/493 ,  G10L17/14

CPC classification number: H04M3/493 ,  H04M3/385 ,  H04M2203/2088

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.

Abstract translation: 本发明的实施例提供了一种用于语音打印标签以用于交互式语音响应（IVR）会话管理的方法，系统和计算机程序产品。 在本发明的实施例中，提供了用于IVR会话管理的声纹标签的方法。 该方法包括通过网络为呼叫者建立IVR会话，并通过网络向呼叫者呈现IVR会话的一部分。 该方法还包括将声波标签存储在存储器中，将呼叫者的声纹与IVR会话的一部分相关联。 最后，该方法包括通过在由呼叫者的声纹标签指示的IVR会话的部分重新建立与呼叫者的过早终止的IVR会话来响应IVR会话的过早终止。

公开(公告)号：GB2527980A

公开(公告)日：2016-01-06

申请号：GB201517785

申请日：2014-02-24

Applicant: IBM

Inventor： MOORE VICTOR ,  NUSBICKEL WENDI LYNN ,  NAHAMOO DAVID ,  VAVRA CHRISTOPHER JAMES

IPC: H04M3/493 ,  H04M3/38

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.