公开(公告)号：JPH11168566A

公开(公告)日：1999-06-22

申请号：JP23883198

申请日：1998-08-25

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  BUTLER NICHOLAS DAVID ,  CLARKE DAVID ANDREW ,  RENSHAW DAVID SEAGER ,  TUTTLE GRAHAM HUGH

IPC: G06F3/16 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q3/545 ,  H04L12/66

Abstract: PROBLEM TO BE SOLVED: To provide the improved voice processing system. SOLUTION: The voice processing system 30 connects to an exchange 20 via plural telephone lines 25 to provide a set of channel objects 335 each relating to any of physical telephone channels. The channel object forms a border between a basic voice processing system software 335 and an external professional application 310. Thus, the channel object supports a set of methods such as acquisition of a dual tone multi-frequency DTMF tone, reproduction of voice, a call reply and end of call and the external professional application 310 executes a desired operation for a telephone line thereby. The methods are called via a set of corresponding interactive voice response IVR action objects 320 and the IVR action objects 320 are integrated with the business application.

公开(公告)号：JP2000041108A

公开(公告)日：2000-02-08

申请号：JP14105699

申请日：1999-05-21

Applicant: IBM

Inventor： BORMAN SAMUEL DAVID ,  RENSHAW DAVID SEAGER ,  WONG YUK-LUN

IPC: H04M3/50 ,  H04M3/487 ,  H04M11/00 ,  G06F17/21 ,  G10L13/00 ,  G10L13/04

Abstract: PROBLEM TO BE SOLVED: To obtain a voice processing system that supports voice processing application. SOLUTION: A voice processing composite has plural host computers, each of the host computers supports voice application, at least one host 10 in the composite includes telephone hardware 30 that maintains mapping of the voice application to a telephone line and prepares a call object in responses to an incoming call. The voice application in relation to the incoming call is decided based on the mapping and an identifier of the call object is delivered. The call object receives a medium object representing a desired output on a telephone line from the voice processing application in response to a request from the voice application. This medium object is processed for plural output components according to a presentation criterion and they are outputted via the telephone line.

公开(公告)号：JP2001024791A

公开(公告)日：2001-01-26

申请号：JP2000139621

申请日：2000-05-12

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  BUTLER NICHOLAS DAVID ,  CLARKE DAVID ANDREW ,  RENSHAW DAVID SEAGER ,  TUTTLE GRAHAM HUGH

IPC: G06F3/16 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q3/545

Abstract: PROBLEM TO BE SOLVED: To obtain an object processing system connected to plural telephone lines by relating each line object with a telephone line, calling the object by another object and by including the set of methods for executing operation to the telephone line related with the line object in the line object. SOLUTION: Each line object is related with one of telephone lines, called by another object and includes the set of methods for executing operation to the telephone line related with the line object. For example, the basic layer of a direct talk object processing software 330 is maintained, so as to directly control the various hardware elements of a voice processing system and to as to execute basic telephone and data transporting function. On this basic layer, a set of line objects 335 exist on this basic layer. In these objects 335, every operation or action is executed with respect to at least one line object.

公开(公告)号：JPH10133838A

公开(公告)日：1998-05-22

申请号：JP18192397

申请日：1997-07-08

Applicant: IBM

Inventor： RENSHAW DAVID SEAGER

IPC: G06F3/14 ,  G06F3/048 ,  G06F9/445 ,  G06F9/46 ,  G06F12/00 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24 ,  G06F17/30

Abstract: PROBLEM TO BE SOLVED: To make it possible to display a mutli-layer, i.e., embedded HTML document by embedding a 2nd area in a 1st area, analyzing the HTML data of a 2nd set, and displaying the analyzed data on the screen of the 2nd area. SOLUTION: A Java applet 220 analyzes an HTML instruction and displays the analyzed result on the screen of a computer system in which a browser is in operation. When the applet is executed, a 2nd HTML document 215 is obtained from an interconnection network sever and an HTML instruction included in the document 215 is displayed on a reserved screen area so as to be used for the applet. Display to be executed by the applet in the reserved area and action to be executed by the applet are independent of action to be executed by an HTML instruction included in a 1st HTML document 210. Thereby, when HTML analysis and the display applet are used, an HTML document can be embedded in another HTML document and displayed.

公开(公告)号：DE69716355T2

公开(公告)日：2003-06-18

申请号：DE69716355

申请日：1997-07-01

Applicant: IBM

Inventor： RENSHAW DAVID SEAGER

IPC: G06F3/14 ,  G06F3/048 ,  G06F9/445 ,  G06F9/46 ,  G06F12/00 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24 ,  G06F17/30

Abstract: The present invention relates to embedded HTML documents and to a method and system for rendering such documents to a visual display unit. The Internet does not currently support embedded documents. The current manner of viewing a plurality of HTML documents is to include a URL within one documents which allows access to a second document. HTML does not provide for the nesting or embedding of HTML documents. Accordingly the present invention provides a system and method for realising embedded HTML documents. The present invention utilises a Java applet which can be launched by a Java enabled browser. The Java applet can parse and render HTML instructions contained within an HTML document to a reserved area of a visual display unit. The Java applet can also launch further applets and therefore allow further nesting or embedding of HTML documents.

公开(公告)号：GB2338371A

公开(公告)日：1999-12-15

申请号：GB9812361

申请日：1998-06-09

Applicant: IBM

Inventor： BORMAN SAMUEL DAVID ,  RENSHAW DAVID SEAGER ,  WONG YUK-LUN

IPC: H04M3/50 ,  H04M3/487 ,  H04M11/00

Abstract: A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telephony functions to the complex. This is achieved by maintaining a mapping of voice applications to telephone lines, and creating a call object in response to an incoming call on one of the lines. It is then determined which voice application to associate with the incoming call on the basis of this mapping, and an identifier to the call object is then passed to the determined voice application. Thereafter the call object is responsive to requests from this voice application for providing telephony functions for the call. This includes receiving a media object from the voice processing application which represents desired output over a telephone line. This media object is then processed into a plurality of output components in accordance with one or more presentation criteria, and these components are then output over the telephone line. Typically the output component are voice segments, and the presentation criteria include locale information.

公开(公告)号：GB2329549A

公开(公告)日：1999-03-24

申请号：GB9719942

申请日：1997-09-19

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  BUTLER NICHOLAS DAVID ,  CLARKE DAVID ANDREW ,  RENSHAW DAVID SEAGER ,  TUTTLE GRAHAM HUGH

IPC: G06F3/16 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q3/545 ,  G10L3/00

Abstract: A voice processing system 30 is connected to a switch 20 via multiple telephone lines 25, and provides a set of line objects 335, each line object being associated with one of the physical telephone lines. The line object allows a demarcation to be made between the underlying voice processing system software 335, and external business applications 310. Thus a line object supports a set of methods such as Get DTMF Tone, Play Audio, Answer Call, and End Call, to allow the external business applications 310 to perform desired operations on a telephone line. These methods are invoked via a set of corresponding IVR action objects 320, which in turn are integrated into the business application. The business application itself, and its IVR actions, regard the line objects effectively as servers to provide IVR functionality. The business application may therefore run partially or completely on a separate physical machine from the IVR system itself.

公开(公告)号：MY118289A

公开(公告)日：2004-09-30

申请号：MYPI9702739

申请日：1997-06-18

Applicant: IBM

Inventor： RENSHAW DAVID SEAGER

IPC: G06F3/14 ,  G06F3/048 ,  G06F17/30 ,  G06F9/445 ,  G06F9/46 ,  G06F12/00 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24

Abstract: THE PRESENT INVENTION RELATES TO EMBEDDED HTML DOCUMENTS AND TO A METHOD SYSTEM FOR RENDERING SUCH DOCUMENTS TO A VISUAL DISPLAY UNIT (42). THE INTERNET DOES NOT CURRENTLY SUPPORT EMBEDDED DOCUMENTS. THE CURRENT MANNER OF VIEWING A PLURALITY OF HTML DOCUMENTS IS TO INCLUDE A URL WITHIN ONE DOCUMENTS WHICH ALLOWS ACCESS TO A SECOND DOCUMENT. HTML DOES NOT PROVIDE FOR THE NESTING OR EMBEDDING OF HTML DOCUMENTS. ACCORDINGLY THE PRESENT INVENTION PROVIDES A SYSTEM AND METHOD FOR REALISING EMBEDDED HTML DOCUMENTS. THE PRESENT INVENTION UTILISES A JAVA APPLET (220) WHICH CAN BE LAUNCHED BY A JAVA ENABLED BROWSER (200). THE JAVA APPLET CAN PARSE AND RENDER HTML INSTRUCTIONS CONTAINED WITHIN AN HTML DOCUMENT TO A RESERVED AREA (225) OF A VISUAL DISPLAY UNIT. THE JAVA APPLET CAN ALSO LAUNCH FURTHER APPLETS AND THEREFORE ALLOW FURTHER NESTING OR EMBEDDING OF HTML DOCUMENTS.

公开(公告)号：GB2350911A

公开(公告)日：2000-12-13

申请号：GB9913404

申请日：1999-06-10

Applicant: IBM

Inventor： RENSHAW DAVID SEAGER

IPC: G06F9/44

Abstract: The invention provides a method, system and computer program product for creating a form definition data file 640 using a visual programming development environment on a computer system. The data file is for interpretation by a dialogue management system and is XML-based markup. A graphical program representation 645 of the data file is created in the development environment and is then compiled and executed 660 in order to generate the data file 640. The program itself is built by linking a main Java bean component and a plurality of Java bean sub-components, all containing characteristic data file information. On running the executable, the main Java bean outputs its respective data file information into the data file and does this by creating a file output stream and writing its respective data file information to that output stream. This action also causes the next and subsequent java bean components to output their respective data file information into the data file.

公开(公告)号：GB2315140A

公开(公告)日：1998-01-21

申请号：GB9614570

申请日：1996-07-11

Applicant: IBM

Inventor： RENSHAW DAVID SEAGER

IPC: G06F3/14 ,  G06F3/048 ,  G06F9/445 ,  G06F9/46 ,  G06F12/00 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24 ,  G06F17/30

Abstract: To realise embedded HTML documents Java applets are used which can be launched by a Java enabled browser. A first HTML document contains a tag which launches an applet which parses and renders HTML instructions contained within the second HTML document to a reserved area of a visual display unit. The applets can also launch further applets and therefore allow further nesting or embedding of HTML documents.