VOICE PROCESSING SYSTEM, BUSINESS APPLICATION SYSTEM AND OPERATION METHOD

    公开(公告)号:JPH11168566A

    公开(公告)日:1999-06-22

    申请号:JP23883198

    申请日:1998-08-25

    Applicant: IBM

    Abstract: PROBLEM TO BE SOLVED: To provide the improved voice processing system. SOLUTION: The voice processing system 30 connects to an exchange 20 via plural telephone lines 25 to provide a set of channel objects 335 each relating to any of physical telephone channels. The channel object forms a border between a basic voice processing system software 335 and an external professional application 310. Thus, the channel object supports a set of methods such as acquisition of a dual tone multi-frequency DTMF tone, reproduction of voice, a call reply and end of call and the external professional application 310 executes a desired operation for a telephone line thereby. The methods are called via a set of corresponding interactive voice response IVR action objects 320 and the IVR action objects 320 are integrated with the business application.

    BUSINESS APPLICATION SYSTEM AND OPERATING METHOD

    公开(公告)号:JP2001024791A

    公开(公告)日:2001-01-26

    申请号:JP2000139621

    申请日:2000-05-12

    Applicant: IBM

    Abstract: PROBLEM TO BE SOLVED: To obtain an object processing system connected to plural telephone lines by relating each line object with a telephone line, calling the object by another object and by including the set of methods for executing operation to the telephone line related with the line object in the line object. SOLUTION: Each line object is related with one of telephone lines, called by another object and includes the set of methods for executing operation to the telephone line related with the line object. For example, the basic layer of a direct talk object processing software 330 is maintained, so as to directly control the various hardware elements of a voice processing system and to as to execute basic telephone and data transporting function. On this basic layer, a set of line objects 335 exist on this basic layer. In these objects 335, every operation or action is executed with respect to at least one line object.

    Voice processing system
    3.
    发明专利

    公开(公告)号:GB2329549A

    公开(公告)日:1999-03-24

    申请号:GB9719942

    申请日:1997-09-19

    Applicant: IBM

    Abstract: A voice processing system 30 is connected to a switch 20 via multiple telephone lines 25, and provides a set of line objects 335, each line object being associated with one of the physical telephone lines. The line object allows a demarcation to be made between the underlying voice processing system software 335, and external business applications 310. Thus a line object supports a set of methods such as Get DTMF Tone, Play Audio, Answer Call, and End Call, to allow the external business applications 310 to perform desired operations on a telephone line. These methods are invoked via a set of corresponding IVR action objects 320, which in turn are integrated into the business application. The business application itself, and its IVR actions, regard the line objects effectively as servers to provide IVR functionality. The business application may therefore run partially or completely on a separate physical machine from the IVR system itself.

    GRAPHICAL DISPLAY APPARATUS WITH PIPELINED PROCESSORS

    公开(公告)号:DE3473665D1

    公开(公告)日:1988-09-29

    申请号:DE3473665

    申请日:1984-06-25

    Applicant: IBM

    Abstract: The appts. includes a terminal control unit having I/O devices connected to it and including a data processor (4) to control the unit and to receive high level graphic image orders defining a graphical image from a host processor. A disolay monitor is connected to the control unit via display control logic incorporating a graphic processor (28) connected to receive low level graphic orders from the data processor via a shared memory (27) and to control orders from bit patterns representing the graphical image into a display refresh buffer (32). The data processor, shared storage and graphics processor constitute a pipeline which is controlled by control logic (37) adapted to block operation of the graphics processor until after the data processor has completed processing of each high level graphic order into a complete sequence of low level graphic orders and to allow the graphics processor to process the sequence of low level orders after completion of processing of the associated high level order by the data processor.

Patent Agency Ranking