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公开(公告)号：JPH11168566A
公开(公告)日：1999-06-22
申请号：JP23883198
申请日：1998-08-25
Applicant: IBM
Inventor： BOWATER RONALD JOHN , BUTLER NICHOLAS DAVID , CLARKE DAVID ANDREW , RENSHAW DAVID SEAGER , TUTTLE GRAHAM HUGH
Abstract: PROBLEM TO BE SOLVED: To provide the improved voice processing system. SOLUTION: The voice processing system 30 connects to an exchange 20 via plural telephone lines 25 to provide a set of channel objects 335 each relating to any of physical telephone channels. The channel object forms a border between a basic voice processing system software 335 and an external professional application 310. Thus, the channel object supports a set of methods such as acquisition of a dual tone multi-frequency DTMF tone, reproduction of voice, a call reply and end of call and the external professional application 310 executes a desired operation for a telephone line thereby. The methods are called via a set of corresponding interactive voice response IVR action objects 320 and the IVR action objects 320 are integrated with the business application.
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公开(公告)号：JP2001024791A
公开(公告)日：2001-01-26
申请号：JP2000139621
申请日：2000-05-12
Applicant: IBM
Inventor： BOWATER RONALD JOHN , BUTLER NICHOLAS DAVID , CLARKE DAVID ANDREW , RENSHAW DAVID SEAGER , TUTTLE GRAHAM HUGH
Abstract: PROBLEM TO BE SOLVED: To obtain an object processing system connected to plural telephone lines by relating each line object with a telephone line, calling the object by another object and by including the set of methods for executing operation to the telephone line related with the line object in the line object. SOLUTION: Each line object is related with one of telephone lines, called by another object and includes the set of methods for executing operation to the telephone line related with the line object. For example, the basic layer of a direct talk object processing software 330 is maintained, so as to directly control the various hardware elements of a voice processing system and to as to execute basic telephone and data transporting function. On this basic layer, a set of line objects 335 exist on this basic layer. In these objects 335, every operation or action is executed with respect to at least one line object.
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公开(公告)号：GB2325062B
公开(公告)日：2002-06-26
申请号：GB9709184
申请日：1997-05-06
Applicant: IBM
Inventor： BUTLER NICHOLAS DAVID , COXHEAD PHILIP RANDALL , JACKSON RACHEL EDWINA , NAGCHOWDHURY SANJAY
Abstract: An interactive voice response (IVR) system comprises many different application objects which combine to deliver a voice application. These objects typically include IVR programs or scripts, prompts or voice segments and server scripts or programs for communicating with external systems or databases. Large voice applications can contain hundreds of application objects and potentially thousands of voice segments. The grouping of the application objects becomes more important in the later stages of the process. There is described a method of grouping data objects having different data categories, such as IVR programs or scripts, prompts or voice segments, in an application processing system. The method comprises associating a collection of such data objects with a group (a group such as the data objects within a voice application) and arranging the data objects into a sub-groups within the group where each sub-group corresponds to category of the data object (scripts, prompts, voice segments etc) and creating a graphical representation of the sub-groups using a graphical user interface.
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公开(公告)号：GB2325062A
公开(公告)日：1998-11-11
申请号：GB9709184
申请日：1997-05-06
Applicant: IBM
Inventor： BUTLER NICHOLAS DAVID , COXHEAD PHILIP RANDALL , JACKSON RACHEL EDWINA , NAGCHOWDHURY SANJAY
Abstract: An interactive voice response (IVR) system 10 comprises many different application objects which combine to deliver a voice application. These objects typically include IVR programs or scripts, prompts 20 or voice segments 22 and server scripts or programs 18 for communicating with external systems or databases. The grouping of the application objects becomes more important in the later stages of a development process. There is described a method of grouping data objects having different data categories, such as programs, scripts, prompts or voice segments, in an application processing system. The method comprises associating a collection of such data objects with a group; arranging them into sub-groups within the group, where each sub-group corresponds to category of the data object (scripts, prompts, etc); and creating a graphical representation of the sub-groups using a graphical user interface.
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公开(公告)号：GB2316265A
公开(公告)日：1998-02-18
申请号：GB9616817
申请日：1996-08-09
Applicant: IBM
Abstract: The present invention relates to establishing a communication channel between two communication systems having computer telephony integration (CTI). Many CTI systems are configured into incoming and outgoing lines according to the anticipated demands. Consequently, if sufficient outgoing or incoming capacity is unavailable at a given time to support a communication channel of required characteristics, the users of such a system must conventionally wait until sufficient capacity becomes available. However, the present invention determines who the intended addressee is and can instruct the CTI system associated with that addressee to instigate the establishment of a communication channel to the user who originally desired the connection. The instructions can be sent to the intended addressee using for example, another communication network, such as the Internet or other data communications network. This arrangement also allows the call to be placed in the reverse direction, where this is favourable for tariff reasons.
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Patent Agency Ranking
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公开(公告)号：GB2351869B
公开(公告)日：2003-12-31
申请号：GB9914881
申请日：1999-06-26
Applicant: IBM
Inventor： BUTLER NICHOLAS DAVID , RENSHAW DAVID SEAGER , RITCHIE ANDREW JAMES
Abstract: A voice processing system is disclosed having a first interface for receiving telephone calls from the Public Switched Telephone Network (PSTN) and application software for processing received PSTN telephone calls. The voice processing system supports an API to allow the first interface to inform the application software of the presence of the call. The voice processing system further has a second interface for receiving telephone calls from an internet protocol (IP) network, and a signaling subsystem for routing an IP call from the second interface to the application software. This signaling subsystem uses the same API as is used to inform the application software about PSTN calls. Therefore, it is transparent to the application software whether an incoming call has been received from the IP network rather than the PSTN.
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公开(公告)号：GB2316266A
公开(公告)日：1998-02-18
申请号：GB9623998
申请日：1996-11-19
Applicant: IBM
Inventor： BOWATER RONALD JOHN , BUTLER NICHOLAS DAVID , CLARKE DAVID ANDREW , LAWRENCE STEPHEN GRAHAM COPING
Abstract: A method is provided for determining which of a plurality of telephone networks 1, 2, 3 should be used to establish a communication channel between two communication systems S1, S2, or for determining whether system S1 or S2 should establish the connection. The network 1,2 or 3 to be used may be determined according to which provides least cost routing, or according to factors such as bandwidth and reliability of the network lines, or the type of connection when both satellite and ground line providers are available. If a user in system S1 desires a connection to an addressee in system S2, it may be determined that the addressee in system S2 should instigate the establishment of a communication channel if system S1 has insufficient outgoing lines or bandwidth, or system S2 has insufficient incoming lines or bandwidth, or if tariffs are such that a call in the reverse direction from system S2 to system S1 would be cheaper. The determination of which system should instigate connection establishment (call setup direction) may be made by system S1 or S2 or by a third system (S3, Fig.6). Systems S1 and S2 may have computer telephony integration (CTI) with telephones connected to switches or PBX's 130, 230, and computer workstation terminals connected to servers 150, 250 with links to the Internet 160 (or to a corporate intranet) via which messages are exchanged when setting up a communication channel over a telephone network.
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公开(公告)号：DE68916249D1
公开(公告)日：1994-07-21
申请号：DE68916249
申请日：1989-11-30
Applicant: IBM
IPC: G01R31/28 , G01R31/3185 , G06F1/04 , G06F1/10 , G06F11/22 , G11C19/00 , G01R31/318
Abstract: A logic circuit is presented comprising a plurality of registers 30, 39; each register 30 having first register latches 31, 41 for clocking data into the register 30 in response to a first clock signal 37 and second register latches for clocking data out of the register in response to a second clock signal 38, and combinatorial logic comprising address logic 4 for addressing data to a register and first suppression logic 33 for inhibiting the first clock signal input to the register in responsive to the address logic, wherein the logic circuit further comprises second suppression logic 34, 35 for inhibiting the second clock signal input to the register in collective response to the address logic and the first clock signal.
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公开(公告)号：DE3888448D1
公开(公告)日：1994-04-21
申请号：DE3888448
申请日：1988-09-30
Applicant: IBM
Inventor： BUTLER NICHOLAS DAVID , HOMEWOOD BRIAN CLIVE , LARKY STEVEN PHILLIP
IPC: G06F3/153 , G06T9/00 , G09G1/00 , G09G1/02 , G09G5/00 , G09G5/36 , G09G5/39 , G09G5/395 , G09G1/16
Abstract: Apparatus for serializing 2 parallel outputs of an all points addressable memory into successive data groups, each data group corresponding to a respective value for a pixel in an image wherein the bit-length of the pixel value is selectable, the apparatus comprising: a gate circuit having (i) 2 parallel input junctions connected to the outputs of the memory and (ii) 2 output junctions, wherein the gate circuit selectively converts each set of 2 parallel inputs at said input junctions into 2 successive data groups, each group having a bit-length of 2 bits, wherein each group is transmitted to 2 of the 2 output junctions; and a communication element for conveying to the gate circuit a signal which controls the bit-length 2 of data groups, wherein n is an integer 1
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