公开(公告)号：CA2425977C

公开(公告)日：2008-12-16

申请号：CA2425977

申请日：2001-10-03

Applicant: IBM

Inventor： SLUTZKY JEFF ,  PINERA CARLOS V ,  RINGHOF PAUL G

IPC: G06F9/445 ,  G06F11/00 ,  G06F13/00 ,  H04L12/16

Abstract: A system for updating active client positions can include a platform for managing active application components; a configuration server for storing updates; and, a configuration client for receiving updates from the configuration server and communicating the received updates to the platform. The platform can receive the updates from the configuration client. Subsequently, the platform can terminate selected ones of the active application components. Then, the platform can apply the received updates to the terminated application components. Finally, the platform can reload the updated application components.

公开(公告)号：CA2425977A1

公开(公告)日：2002-04-25

申请号：CA2425977

申请日：2001-10-03

Applicant: IBM

Inventor： RINGHOF PAUL G ,  PINERA CARLOS V ,  SLUTZKY JEFF

IPC: G06F11/00 ,  G06F9/445 ,  G06F13/00

Abstract: A system for updating active client positions can include a platform for managing active application components; a configuration server for storing updates; and, a configuration client for receiving updates from the configuration server and communicating the received updates to the platform. The platform can receive the updates from the configuration client. Subsequently, the platform can terminate selected ones of the active application components. Then, the platform can apply the received updates to the terminated application components. Finally, the platform can reload the updated application components.

公开(公告)号：DE10121789B4

公开(公告)日：2008-10-30

申请号：DE10121789

申请日：2001-05-04

Applicant: IBM

Inventor： RINGHOF PAUL G ,  DAHMUS EDWARD J ,  COHEN RAN R ,  KLIMER RONI ,  SHVADRON UZI U ,  WONG JULIO ,  HOOD DANNY J

IPC: H04M3/50 ,  H04L12/64 ,  H04M3/523 ,  H04M7/00 ,  H04M11/00 ,  H04Q3/64

Abstract: A programmable workstation system and method for network based call center with telephony functions provided over the IP network and using a personal computer is disclosed. For such automated call centers there exists a need to coordinate the telephony functions with agent availability functions. Existing solutions use a switch and PSTN phone to communicate information to an automated call director (ACD). The present invention solves the problem of doing similar reporting and with coexistence of telephony functions along with agent data functions. Features of invention include (a) special protocols to relay agent information to Virtual ACD and coexist with H.323 signaling and (b) the ability to relay agent status and provide screen based interface to agent also for such information for agent availability and alerting. The system disclosed generally incorporates JavaPhone ( 105, 4400 ), PlusTcp ( 109, 5500 ), and PlusTapi ( 110, 6600 ) APIs with associated method functions to implement the major functions.

公开(公告)号：DE10121789A1

公开(公告)日：2001-12-06

申请号：DE10121789

申请日：2001-05-04

Applicant: IBM

Inventor： RINGHOF PAUL G ,  DAHMUS EDWARD J ,  COHEN RAN R ,  KLIMER RONI ,  SHVADRON UZI U ,  WONG JULIO ,  HOOD DANNY J

IPC: H04M3/523 ,  H04M7/00 ,  H04Q3/64 ,  H04M3/50

Abstract: The programmable work station (1121) has a JavaPhone device providing audio control elements/audio status and/or call control elements/call status, together with a PlusTep device providing TCP/IP communication support for local connections with the JavaPhone device and a PluTapi device. The PlusTapi commands and data elements are specified for a IWSP platform for allowing a DA-Operator to communicate with the JavaPhone device and execution of audio and call control operations. Also included are Independent claims for the following: (a) a programmable work station method; (b) a computer medium providing a programmable work station function