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    SYSTEM AND METHOD FOR MULTISERVICE COMMUNICATION
    1.
    发明专利
    SYSTEM AND METHOD FOR MULTISERVICE COMMUNICATION 失效

    公开(公告)号：JP2002009938A

    公开(公告)日：2002-01-11

    申请号：JP2001064325

    申请日：2001-03-08

    Applicant: IBM

    Inventor： MANDALIA BAIJU D ,  HOHER ANN-MARIE W ,  JOFF SCOTT S ,  ALCENDOR TOMMY R ,  COHEN RAN R ,  SHVADRON UZI U

    IPC: H04M3/42 ,  H04L12/66 ,  H04M3/00 ,  H04M3/428 ,  H04M3/533 ,  H04M3/56 ,  H04M7/00 ,  H04M11/00

    Abstract: PROBLEM TO BE SOLVED: To release a multiservice communication system and a multiservice communicating method which can integrate the conventional PSTN function and a voice-over-IP/voice-over-data(VOIP/VOD) function within the same communication system. SOLUTION: Script generally interacts with a PSTN call and an IP call in the context of the same service through the extension of a scripting function that supports the above functions, the same service logic is shared about both a PSTN medium and an IP medium, a conference of the participants of both the PSTN and the IP is held, information is stored and transferred between the two media, an on-hold media is reproduced in an interface, and the information can simultaneously be monitored between two media. The disclosed system generally follows the integration of the PSTN network and the IP network and can also integrate other service functions without loosing universalness.

    2.
    发明专利
    未知

    公开(公告)号：DE10121789B4

    公开(公告)日：2008-10-30

    申请号：DE10121789

    申请日：2001-05-04

    Applicant: IBM

    Inventor： RINGHOF PAUL G ,  DAHMUS EDWARD J ,  COHEN RAN R ,  KLIMER RONI ,  SHVADRON UZI U ,  WONG JULIO ,  HOOD DANNY J

    IPC: H04M3/50 ,  H04L12/64 ,  H04M3/523 ,  H04M7/00 ,  H04M11/00 ,  H04Q3/64

    Abstract: A programmable workstation system and method for network based call center with telephony functions provided over the IP network and using a personal computer is disclosed. For such automated call centers there exists a need to coordinate the telephony functions with agent availability functions. Existing solutions use a switch and PSTN phone to communicate information to an automated call director (ACD). The present invention solves the problem of doing similar reporting and with coexistence of telephony functions along with agent data functions. Features of invention include (a) special protocols to relay agent information to Virtual ACD and coexist with H.323 signaling and (b) the ability to relay agent status and provide screen based interface to agent also for such information for agent availability and alerting. The system disclosed generally incorporates JavaPhone ( 105, 4400 ), PlusTcp ( 109, 5500 ), and PlusTapi ( 110, 6600 ) APIs with associated method functions to implement the major functions.

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