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公开(公告)号:WO2012062527A3
公开(公告)日:2012-11-08
申请号:PCT/EP2011067990
申请日:2011-10-14
Applicant: IBM , IBM UK , THOMAS MATHEWS , FREESE BRADLEY THOMAS , WONG JULIO , SLADE TOM BOG
Inventor: THOMAS MATHEWS , FREESE BRADLEY THOMAS , WONG JULIO , SLADE TOM BOG
IPC: G06N5/02
CPC classification number: G06N5/02
Abstract: An intelligent content item of digitally encoded information stored on a non-transitory storage medium includes an intelligent wrapper, content data, and intelligent functions. The intelligent wrapper can enable the intelligent content item to function as a self-managing unit of storage. The content data can be contained within the intelligent wrapper. The intelligent functions can be contained within the intelligent wrapper. The intelligent functions can represent abilities of the intelligent wrapper to autonomously and dynamically manage a state of the intelligent content item and manage specifics for content consumers to access and utilize the content data.
Abstract translation: 存储在非临时性存储介质上的数字编码信息的智能内容项目包括智能包装,内容数据和智能功能。 智能包装可以使智能内容项目起到自我管理存储单元的作用。 内容数据可以包含在智能包装中。 智能功能可以包含在智能包装中。 智能功能可以表示智能包装的能力,以自主地和动态地管理智能内容项目的状态并管理内容消费者访问和利用内容数据的细节。
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公开(公告)号:DE112011103694T5
公开(公告)日:2013-08-14
申请号:DE112011103694
申请日:2011-10-14
Applicant: IBM
Inventor: WONG JULIO , THOMAS MATHEWS , FREESE BRADLEY THOMAS , SLADE TOM BOG
IPC: G06N5/02
Abstract: Ein intelligentes Inhaltsobjekt von digital codierten Daten, die auf einem nichtflüchtigen Speichermedium gespeichert sind, beinhaltet einen intelligenten Wrapper, Inhaltsdaten und intelligente Funktionen. Der intelligente Wrapper kann das intelligente Inhaltsobjekt in die Lage versetzen, als selbstverwaltete Speichereinheit zu agieren. Die Inhaltsdaten können innerhalb des intelligenten Wrapper enthalten sein. Die intelligenten Funktionen können innerhalb des intelligenten Wrapper enthalten sein. Die intelligenten Funktionen können Fähigkeiten des intelligenten Wrapper darstellen, einen Status des intelligenten Inhaltsobjekts und individuelle Daten für Inhaltskonsumenten zum Zugreifen auf die und zum Nutzen der Inhaltsdaten autonom und dynamisch zu verwalten.
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公开(公告)号:GB2501193A
公开(公告)日:2013-10-16
申请号:GB201309525
申请日:2011-10-14
Applicant: IBM
Inventor: FREESE BRADLEY THOMAS , WONG JULIO , SLADE TOM BOG , THOMAS MATHEWS
IPC: G06N5/02
Abstract: An intelligent content item of digitally encoded information stored on a non-transitory storage medium includes an intelligent wrapper, content data, and intelligent functions. The intelligent wrapper can enable the intelligent content item to function as a self-managing unit of storage. The content data can be contained within the intelligent wrapper. The intelligent functions can be contained within the intelligent wrapper. The intelligent functions can represent abilities of the intelligent wrapper to autonomously and dynamically manage a state of the intelligent content item and manage specifics for content consumers to access and utilize the content data.
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公开(公告)号:DE10121789B4
公开(公告)日:2008-10-30
申请号:DE10121789
申请日:2001-05-04
Applicant: IBM
Inventor: RINGHOF PAUL G , DAHMUS EDWARD J , COHEN RAN R , KLIMER RONI , SHVADRON UZI U , WONG JULIO , HOOD DANNY J
Abstract: A programmable workstation system and method for network based call center with telephony functions provided over the IP network and using a personal computer is disclosed. For such automated call centers there exists a need to coordinate the telephony functions with agent availability functions. Existing solutions use a switch and PSTN phone to communicate information to an automated call director (ACD). The present invention solves the problem of doing similar reporting and with coexistence of telephony functions along with agent data functions. Features of invention include (a) special protocols to relay agent information to Virtual ACD and coexist with H.323 signaling and (b) the ability to relay agent status and provide screen based interface to agent also for such information for agent availability and alerting. The system disclosed generally incorporates JavaPhone ( 105, 4400 ), PlusTcp ( 109, 5500 ), and PlusTapi ( 110, 6600 ) APIs with associated method functions to implement the major functions.
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公开(公告)号:DE10121789A1
公开(公告)日:2001-12-06
申请号:DE10121789
申请日:2001-05-04
Applicant: IBM
Inventor: RINGHOF PAUL G , DAHMUS EDWARD J , COHEN RAN R , KLIMER RONI , SHVADRON UZI U , WONG JULIO , HOOD DANNY J
Abstract: The programmable work station (1121) has a JavaPhone device providing audio control elements/audio status and/or call control elements/call status, together with a PlusTep device providing TCP/IP communication support for local connections with the JavaPhone device and a PluTapi device. The PlusTapi commands and data elements are specified for a IWSP platform for allowing a DA-Operator to communicate with the JavaPhone device and execution of audio and call control operations. Also included are Independent claims for the following: (a) a programmable work station method; (b) a computer medium providing a programmable work station function
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