公开(公告)号：WO9828901A3

公开(公告)日：1998-11-26

申请号：PCT/GB9703255

申请日：1997-11-27

Applicant: IBM ,  IBM UK

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04M3/42 ,  H04J3/00 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04

CPC classification number: H04Q11/0478 ,  H04L2012/5626 ,  H04L2012/5671 ,  H04M3/53325

Abstract: A distributed voice processing system comprises two or more voice processing machines (50A, 50B), connected by an isochronous network. In the preferred embodiment this network comprises an ATM switch (80) and appropriate ATM links (82A, 82B). Each of the voice processing machines includes telephone line interface units (52) connected to the telephone network (5) via respective telephony channels (15), a TDM bus (54), voice resources (55) (such as voice recognition, voice response functionality, etc.), and an ATM adapter (58) to allow communications over the ATM network. In operation, a call may be received at the line interface unit at a first voice processing machine, and placed onto a TDM bus at that machine. The call is then taken off the TDM bus by the ATM adapter, and routed over the ATM network to the ATM adapter at a second machine, which places the call on the TDM bus at this second machine. The call is then processed by a voice resource at this second machine, which has access to the TDM bus, thereby allowing a call to be handled by a line interface unit at a first voice processing machine and a voice resource at a second voice processing machine.

公开(公告)号：MY120434A

公开(公告)日：2005-10-31

申请号：MYPI9705552

申请日：1997-11-19

Applicant: IBM

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04B7/212 ,  H04M3/42 ,  H04J3/00 ,  H04L12/28 ,  H04L12/66 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04

Abstract: A DISTRIBUTED VOICE PROCESSING SYSTEM COMPRISES TWO OR MORE VOICE PROCESSING MACHINES 50A, 50B, CONNECTED BY AN ISOCHRONOUS NETWORK. IN THE PREFERRED EMBODIMENT THIS NETWORK COMPRISES AN ATM SWITCH 80 AND APPROPRIATE ATM LINKS 82A, 82B. EACH OF THE VOICE PROCESSING MACHINES INCLUDES TELEPHONE LINE INTERFACE UNITS 52 CONNECTED TO THE TELEPHONE NETWORK 5 VIA RESPECTIVE TELEPHONY CHANNELS 15, A TDM BUS 54, VOICE RESOURCES 55 (SUCH AS VOICE RECOGNITION, VOICE RESPONSE FUNCTIONALITY, ETC), AND AN ATM ADAPTER 58 TO ALLOW COMMUNICATIONS OVER THE ATM NETWORK. IN OPERATION, A CALL MAY BE RECEIVED AT THE LINE INTERFACE UNIT AT A FIRST VOICE PROCESSING MACHINE, AND PLACED ONTO A TDM BUS AT THAT MACHINE. THE CALL IS THEN TAKEN OFF THE TDM BUS BY THE ATM ADAPTER, AND ROUTED OVER THE ATM NETWORK TO THE ATM ADAPTER AT A SECOND MACHINE, WHICH PLACES THE CALL ON THE TDM BUS AT THIS SECOND MACHINE. THE CALL IS THEN PROCESSED BY A VOICE RESOURCE AT THIS SECOND MACHINE, WHICH HAS ACCESS TO THE TDM BUS, THEREBY ALLOWING A CALL TO BE HANDLED BY A LINE INTERFACE UNIT AT A FIRST VOICE PROCESSING MACHINE AND A VOICE RESOURCE AT A SECOND VOICE PROCESSING MACHINE.

公开(公告)号：GB2325112A

公开(公告)日：1998-11-11

申请号：GB9709187

申请日：1997-05-06

Applicant: IBM

Inventor： BUTLER NICHOLAS DAVID ,  HUGHES JEREMY PETER JAMES ,  HULSE BRIAN ,  JORDAN ROBERT MICHAEL ,  MAYNARD CAROLINE EDITH ,  PICKERING JOHN BRIAN ,  RITCHIE ANDREW

IPC: H04M3/493 ,  H04M7/12 ,  H04M3/50

Abstract: A voice processing system comprising a digital trunk processor 135 and a system unit 145 incorporates a local voice recognition resource 185 provided on a digital signal processing board 180, and can access a remote voice recognition resource 320 in a server 300 via a local area network 250. The digital signal processing board 180 is connected to trunk processor 135 via a time division multiplex (TDM) bus 165 and trunk adaptors 160. An application program is provided for controlling the processing of telephone calls and an application interface renders the location of said voice recognition resource 185 transparent to the application program.

公开(公告)号：DE69731111D1

公开(公告)日：2004-11-11

申请号：DE69731111

申请日：1997-11-27

Applicant: IBM

Inventor： JORDAN MICHAEL ,  RITCHIE ANDREW

IPC: H04M3/42 ,  H04J3/00 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04 ,  H04M7/00

Abstract: A distributed voice processing system comprises two or more voice processing machines 50A, 50B, connected by an isochronous network. In the preferred embodiment this network comprises an ATM switch 80 and appropriate ATM links 82A, 82B. Each of the voice processing machines includes telephone line interface units 52 connected to the telephone network 5 via respective telephony channels 15, a TDM bus 54, voice resources 55 (such as voice recognition, voice response functionality, etc), and an ATM adapter 58 to allow communications over the ATM network. In operation, a call may be received at the line interface unit at a first voice processing machine, and placed onto a TDM bus at that machine. The call is then taken off the TDM bus by the ATM adapter, and routed over the ATM network to the ATM adapter at a second machine, which places the call on the TDM bus at this second machine. The call is then processed by a voice resource at this second machine, which has access to the TDM bus, thereby allowing a call to be handled by a line interface unit at a first voice processing machine and a voice resource at a second voice processing machine.

公开(公告)号：GB2323498B

公开(公告)日：2002-07-31

申请号：GB9705670

申请日：1997-03-19

Applicant: IBM

Inventor： LOZINSKI ZYGMUNT ANTHONY ,  PRIME DAVID J ,  RITCHIE ANDREW

IPC: H04Q3/00 ,  H04Q11/04

Abstract: This invention relates to an intelligent peripheral (IP) for connecting to a telephone network and providing added capabilities to the network. More particularly the invention relates to programmable suppression of call answer supervision by an intelligent peripheral or a voice recognition unit in a telephone network. The method comprises the steps of: the peripheral device receiving a call setup message from a network switch when a call is being initiated. The IP, on receipt of the call setup signal, suppresses the normal answer signal output and instead outputs a progress signal to the network switch. For an ISDN network the progress signal is a Progress Indicator PI=08 signal.

公开(公告)号：GB2322507B

公开(公告)日：2001-05-30

申请号：GB9703433

申请日：1997-02-19

Applicant: IBM

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04L12/70 ,  H04M7/00 ,  H04Q11/04 ,  H04M3/50

公开(公告)号：GB2322507A

公开(公告)日：1998-08-26

申请号：GB9703433

申请日：1997-02-19

Applicant: IBM

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04L12/70 ,  H04M7/00 ,  H04Q11/04 ,  H04M3/50

Abstract: A voice processing system 130 is attached to a switch 110 via an ATM link 120, the switch being in turn attached to the telephone network. The voice processing system handles incoming or outgoing calls transmitted over the ATM link, which supports a plurality of virtual connections. The voice processing system includes a time division multiplex (TDM) bus 140 having multiple timeslots, and an adapter card 135 for attachment to the ATM link for transferring data between a virtual connection on the ATM link and one or more timeslots on the TDM bus.

公开(公告)号：DE69731111T2

公开(公告)日：2006-02-23

申请号：DE69731111

申请日：1997-11-27

Applicant: IBM

Inventor： JORDAN MICHAEL ,  RITCHIE ANDREW

IPC: H04M3/42 ,  H04J3/00 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04M7/00 ,  H04Q11/04

Abstract: A distributed voice processing system comprises two or more voice processing machines 50A, 50B, connected by an isochronous network. In the preferred embodiment this network comprises an ATM switch 80 and appropriate ATM links 82A, 82B. Each of the voice processing machines includes telephone line interface units 52 connected to the telephone network 5 via respective telephony channels 15, a TDM bus 54, voice resources 55 (such as voice recognition, voice response functionality, etc), and an ATM adapter 58 to allow communications over the ATM network. In operation, a call may be received at the line interface unit at a first voice processing machine, and placed onto a TDM bus at that machine. The call is then taken off the TDM bus by the ATM adapter, and routed over the ATM network to the ATM adapter at a second machine, which places the call on the TDM bus at this second machine. The call is then processed by a voice resource at this second machine, which has access to the TDM bus, thereby allowing a call to be handled by a line interface unit at a first voice processing machine and a voice resource at a second voice processing machine.

公开(公告)号：GB2325122B

公开(公告)日：2002-03-27

申请号：GB9709183

申请日：1997-05-06

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  COBBETT MICHAEL ,  JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04Q11/04 ,  H04L12/12 ,  H04M9/02

公开(公告)号：GB2320642A

公开(公告)日：1998-06-24

申请号：GB9626669

申请日：1996-12-21

Applicant: IBM

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04M3/42 ,  H04J3/00 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04

Abstract: A distributed voice processing system comprises two or more voice processing machines 50A, 50B, connected by an isochronous network. In the preferred embodiment this network comprises an ATM switch 80 and appropriate ATM links 82A, 82B. Each of the voice processing machines includes telephone line interface units 52 connected to the telephone network 5 via respective telephony channels 15, a TDM bus 54, voice resources 55 (such as voice recognition, voice response functionality, etc), and an ATM adapter 58 to allow communications over the ATM network. In operation, a call may be received at the line interface unit at a first voice processing machine, and placed onto a TDM bus at that machine. The call is then taken off the TDM bus by the ATM adapter, and routed over the ATM network to the ATM adapter at a second machine, which places the call on the TDM bus at this second machine. The call is then processed by a voice resource at this second machine, which has access to the TDM bus, thereby allowing a call to be handled by a line interface unit at a first voice processing machine and a voice resource at a second voice processing machine.