公开(公告)号：CA2479108A1

公开(公告)日：2005-03-03

申请号：CA2479108

申请日：2004-08-26

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： MOSTAD MATTHEW A

IPC: H04M3/38 ,  H04M3/493

Abstract: An information assistance service center receives a user's call, and the user's profile is examined to identify the user's preferred call handling style. A greeting personalized to the user's preferred call handling style is generated, and delivered to the user. In accordance with an aspect of the invention, the greeting may be dynamic which contains one or more variable parameters representing, e.g., time-sensitive information. One or more items of information pertinent to the variable parameters are obtained and inserted into the dynamic greeting, and the dynamic greeting is delivered to the user.

公开(公告)号：CA2464452A1

公开(公告)日：2004-10-25

申请号：CA2464452

申请日：2004-04-14

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： LJUBICICH PHILIP A ,  MOSTAD MATTHEW A

IPC: G06Q30/02 ,  H04M3/36 ,  H04M3/51 ,  H04M3/523 ,  H04M15/00 ,  G06F17/60 ,  H04L12/16

Abstract: The invention is directed to assessing the viability of a business entity based on statistics concerning information assistance calls requesting the listing of the same. The invention is premised upon a perceived correlation between the number of cal ls requesting a business entity's listing and the callers' interest in its products or services, which in turn correlates to sales of the business entity. In accordance with the invention , data is collected and analyzed which concerns information assistance calls requesting listings of different business entities which may belong to the same industry or company to measure their comparative performance. In an illustrative embodiment, the performance measure of the business entity (department) may be compared with those of other business entities (departments) in the same geographic area belonging to the same industry to gain insights into the competitiveness of the business entity in that area. Management of the business entity (department) may then be able to change an advertising campaign based on such insights.

公开(公告)号：CA2442285A1

公开(公告)日：2004-03-30

申请号：CA2442285

申请日：2003-09-24

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： JOHNSON KAREN L ,  CAMARILLO DAVID W ,  MOSTAD MATTHEW A

IPC: G06Q30/02 ,  H04L12/16 ,  G09F19/00 ,  H04M3/487 ,  G06F17/60

Abstract: A user of information assistance may request, in a call, information about desired goods or service, e.g., suppliers of the desired goods or service in a given area. An operator who answers the call may search a database for the requested information. Th e search results may include not only the identities of the relevant goods or service supplie rs but also special offers made thereby. The operator presents the search results to the user, a nd may connect the user to the telephone number of a selected goods or service supplier. In accordance with the invention, the operator may also transmit any special offer of the selected supplier to the user via a communication method(s) specified by the user in the call or a us er profile previously established with the information assistance service. In addition, the participating goods or service suppliers may communicate with the information assistance service to initiate their special offers or to modify the same in real time.