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公开(公告)号：WO02082236A3
公开(公告)日：2003-09-04
申请号：PCT/US0209057
申请日：2002-03-22
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： ELSEY NICHOLAS J , REYES JONAS S , SWICK CORVIN F , HUEY CHRISTOPHER A
CPC classification number: H04M3/493 , H04M3/4933 , H04M11/08 , H04M2242/30 , Y10S707/99931
Abstract: An information/call center having a switch (114) and a switch host computer (128).
Abstract translation: 具有开关（114）和开关主机（128）的信息/呼叫中心。
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Patent Agency Ranking
公开(公告)号：CA2442715A1
公开(公告)日：2002-10-17
申请号：CA2442715
申请日：2002-03-22
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： SWICK CORVIN F , REYES JONAS S , ELSEY NICHOLAS J , HUEY CHRISTOPHER A
Abstract: An information/call center having a switch (114) and a switch host computer (128).
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公开(公告)号：AU2002250423A1
公开(公告)日：2002-10-21
申请号：AU2002250423
申请日：2002-03-22
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： HUEY CHRISTOPHER A , REYES JONAS S , ELSEY NICHOLAS J , SWICK CORVIN F
Abstract: A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.
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公开(公告)号：CA2466604A1
公开(公告)日：2004-11-30
申请号：CA2466604
申请日：2004-05-06
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： SWICK CORVIN F
Abstract: A caller seeks customer service related to the provision of information assistance service whose call is transferred from an information assistance service center to a customer service center. After the customer service center assists the caller with th e customer service question, if the caller needs information assistance, the customer service center provides the necessary assistance, without transferring the call back to the information assistance service center. The customer service center may also be able to help connect the caller to the desired destination number. The connection to the destination number, however, is routed through the information assistance service center, not the customer service center, base d on data transmitted from the customer service center to the information assistance service cente r.
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公开(公告)号：CA2453279A1
公开(公告)日：2004-06-13
申请号：CA2453279
申请日：2003-12-12
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： SWICK CORVIN F , TIMMINS TIMOTHY A
Abstract: The present invention allows a user to access an information assistance service provider for information to perform a task, e.g., purchase of a product. In response, the service provider may consult multiple resources based on the caller's request and criteria which may be systemic or specified in a user profile. The resources used may be those information sources specified in the user profile, public databases, and vendor and enterprise databases that include information related to products, including product information and product pricing, availability, shipping costs and times, product and activity reviews, and business reputation information.
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公开(公告)号：EP1386476A4
公开(公告)日：2005-05-04
申请号：EP02719334
申请日：2002-03-22
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： ELSEY NICHOLAS J , REYES JONAS S , SWICK CORVIN F , HUEY CHRISTOPHER A
CPC classification number: H04M3/493 , H04M3/4933 , H04M11/08 , H04M2242/30 , Y10S707/99931
Abstract: An information/call center having a switch (114) and a switch host computer (128).
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