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    COMMUNICATIONS METHODS AND SYSTEMS USING VOICEPRINTS
    2.
    发明申请
    COMMUNICATIONS METHODS AND SYSTEMS USING VOICEPRINTS 审中-公开
    使用VOICEPRINTS的通信方法和系统

    公开(公告)号：WO2004095811A2

    公开(公告)日：2004-11-04

    申请号：PCT/US2004008892

    申请日：2004-03-24

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  MILLER JOHN S ,  BAKER NATHAN B ,  HUEY CHRISTOPHER A ,  LJUBICICH PHILIP A

    IPC: H04M3/487 ,  H04M3/493 ,  H04M

    CPC classification number: H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

    Abstract: In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

    Abstract translation: 在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。 该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。 基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。 可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。 可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。 监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

    METHOD AND SYSTEM FOR RETRIEVING DATA FROM MULTIPLE DATA SOURCES USING A SEARCH ROUTING DATABASE
    3.
    发明申请
    METHOD AND SYSTEM FOR RETRIEVING DATA FROM MULTIPLE DATA SOURCES USING A SEARCH ROUTING DATABASE 审中-公开
    使用搜索路由数据库从多个数据源检索数据的方法和系统

    公开(公告)号：WO0062264A3

    公开(公告)日：2002-07-11

    申请号：PCT/US0008919

    申请日：2000-04-04

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： KEPLER MICHAEL A ,  HUEY CHRISTOPHER A ,  QU RUNPING ,  WAKE CHRISTOPHER A

    IPC: G06F17/30 ,  G07F17/30

    CPC classification number: G06F17/30545 ,  Y10S707/99933 ,  Y10S707/99936 ,  Y10S707/99937 ,  Y10S707/99945

    Abstract: A search-routing database in used to direct database search requests to only those databases that may contain results to the search request. The search-routing database contains a subset of the data fields from the other databases in the network, along with a field indicating the database to which the search request should be routed. When a database search request is received, a modified search request is generated based on the overlap between the type of information contained in the search request and the type of information contained in the data-fields of the search routing database. This modified search request is submitted to the search-routing database, which returns a list of database candidates which could produce results to the original search request. The original search request is then submitted to those database candidates, and the results are returned to the user.

    Abstract translation: 搜索路由数据库用于将数据库搜索请求定向到可能包含搜索请求结果的那些数据库。 搜索路由数据库包含网络中其他数据库的数据字段的子集，以及指示搜索请求应路由到的数据库的字段。 当接收到数据库搜索请求时，基于包含在搜索请求中的信息的类型与包含在搜索路由数据库的数据字段中的信息的类型之间的重叠，生成修改的搜索请求。 该修改的搜索请求被提交到搜索路由数据库，该数据库返回可以产生原始搜索请求的结果的数据库候选列表。 然后将原始搜索请求提交给这些数据库候选，并将结果返回给用户。

    Monitoring of and remote access to call center activity
    4.
    发明专利
    Monitoring of and remote access to call center activity 未知

    公开(公告)号：AU3980399A

    公开(公告)日：1999-11-29

    申请号：AU3980399

    申请日：1999-05-11

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： COX PATRICK M ,  POWELL A PETER ,  KEPLER MICHAEL A ,  HUEY CHRISTOPHER A ,  GIRSCH JOHN E ,  LEE A SHANNON

    IPC: H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/00 ,  H04L12/66

    Abstract: A method of monitoring call center attendants' assistance to callers is provided in which a call monitor is configured to record interaction between attendants and callers. Such interaction may be recorded for all, or substantially all, calls received at a call center. The reviewer optionally specifies criteria concerning calls that are to be recorded. The call monitor connects to a call center switch after a call attendant logs in. When the attendant receives a call matching the specified criteria, if any, the call monitor records interaction the attendant and the caller to create a call record. In a present embodiment of the invention, the call record is stored on the call monitor in compressed digital format. To replay a call record, the reviewer connects to a web server or other interface through an internetwork connection. From the web server the supervisor selects a call record to be played. The call monitor plays the call recording via streaming audio, across the internetwork connection, on the reviewer's computer.

    Technique for effectively communicating travel directions
    7.
    发明专利
    Technique for effectively communicating travel directions 未知

    公开(公告)号：AU2002250423A1

    公开(公告)日：2002-10-21

    申请号：AU2002250423

    申请日：2002-03-22

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： HUEY CHRISTOPHER A ,  REYES JONAS S ,  ELSEY NICHOLAS J ,  SWICK CORVIN F

    IPC: H04M3/42 ,  H04M3/493 ,  H04M11/08

    Abstract: A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.

    TECHNIQUE FOR DYNAMICALLY ROUTING COMMUNICATION CALLS TO INFORMATION/CALL CENTERS
    9.
    发明专利
    TECHNIQUE FOR DYNAMICALLY ROUTING COMMUNICATION CALLS TO INFORMATION/CALL CENTERS 未知

    公开(公告)号：CA2481636A1

    公开(公告)日：2005-03-30

    申请号：CA2481636

    申请日：2004-09-15

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： HUEY CHRISTOPHER A

    IPC: H04L12/56 ,  H04L29/06 ,  H04M3/487 ,  H04M3/50 ,  H04M3/51 ,  H04M3/523

    Abstract: In providing an information assistance service, information assistance calls are routed through a telephone carrier switch to information/call centers for handling the calls. For each call, the carrier switch establishes a Voice over Internal protocol (VoIP) call session, and conducts handshaking with a redirect server in an information assistance system, e.g., in accordance with a session initiation protocol (SIP). In response to an Invit e message to the redirect server, the redirect server provides a list of available call cente rs in a Multiple Choices response message to the carrier switch. The latter negotiates with ones of t he call centers on the list to set up the VoIP call session.

    TECHNIQUE FOR ASSISTING A USER WITH INFORMATION SERVICES AT AN INFORMATION/CALL CENTER
    10.
    发明专利
    TECHNIQUE FOR ASSISTING A USER WITH INFORMATION SERVICES AT AN INFORMATION/CALL CENTER 未知

    公开(公告)号：CA2450116A1

    公开(公告)日：2004-05-18

    申请号：CA2450116

    申请日：2003-11-17

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  HUEY CHRISTOPHER A ,  MILLER JOHN S

    IPC: H04M3/53 ,  H04M3/533 ,  H04L12/66 ,  H04L12/12 ,  H04M3/493 ,  H04L12/54

    Abstract: The present invention is directed to using an information assistance service to send a message to a desired destination, e.g., an e-mail address, or other addresses associated with wireless telephones, pagers, SMSs, PDAs, PIM systems, etc. The message may include multimedia information, e.g., audio, video and/or text information. The information assistance service provider obtains "message overhead" data, as opposed to message content or body, from the caller or from external or internal databases such as the caller's contacts folders (also known as private directories) and user profiles. Such message overhead data may include "envelope" information such as the destination address (e.g., e-mail address) to which the message is to be delivered, destination name, sender's name and return address (e.g., return e- mail address). The data may also include a carbon copy (CC) address(es), a subject line, a signature, and/or notes for attachment to the message body, as well as a message ID for keeping trac k of the message. The message overhead data are entered automatically into the data fields bas ed on one or more criteria such as the data used in the previous message or the data used most frequently. If the correct data are not available automatically, the operator may type the data in using auto completion. The information assistance service provider transmits the messag e overhead data to a message server, and connects the caller to the message server to record th e message content to complete the message. The message server then integrates the received messag e overhead data with the recorded message content, and sends the resulting message to the desired destination. Using the message ID, the recipient may send a reply to the sender via the information assistance service provider. The reply, which includes reply overhead data and reply message content, may be in the form of a telephone call or an electronic reply or a combination o f the two. The messaging feature of the present invention may be offered to a caller who attempted a call but for some reason the call was incomplete and the caller is returned to the information assistance service provider for more assistance.

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