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公开(公告)号:US20250124485A1
公开(公告)日:2025-04-17
申请号:US18485797
申请日:2023-10-12
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Saumitra Maheshwari , Jennie Braunstein , Darren Johnson , Kenneth Jason Sanchez , Christopher Billman
IPC: G06Q30/0601 , G06N20/00
Abstract: An online system receives orders from users and dispatches pickers to fulfill the orders by obtaining ordered items at a retailer. If an ordered item cannot be found by a picker, the picker may refund the item or attempt to find a replacement item. While obtaining a replacement item may increase revenue to the online system, it can also cause a bad outcome for user experience (e.g., an unacceptable replacement item, a refund request of the replacement item, etc.). To balance these interests, the online system trains a model to predict an outcome metric comprising a likelihood of a bad outcome from replacing an item or an expected amount of profit to the online system from a replacement item. The online system compares the outcome metric to a threshold to determine whether to promote or dissuade the picker from replacing a not-found item.
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公开(公告)号:US20250037076A1
公开(公告)日:2025-01-30
申请号:US18916477
申请日:2024-10-15
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Darren Johnson , Daniel Haugh , Saumitra Maheshwari , Qi Xi , Conor Woods
IPC: G06Q10/087 , G06Q30/0601
Abstract: A method for optimizing order fulfillment in a warehouse by an online system. The system receives an item catalog from an inventory system, which includes item locations. The system also obtains a taxonomy that organizes items into hierarchical levels based on attributes. When an order is placed by a user, the system checks whether the item catalog contains location data for each item. If an item's location is missing, the system identifies alternative items from the taxonomy with shared attributes and uses the location of a selected alternative item as a proxy. The system determines a picking sequence for the items in the order, optimized to minimize travel distance within the warehouse, and transmits the sequence to a shopper's device for fulfillment.
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公开(公告)号:US12086754B2
公开(公告)日:2024-09-10
申请号:US17752772
申请日:2022-05-24
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Darren Johnson , Salmaan Ayaz , Saumitra Maheshwari , Tomasz Debicki , Do Quang Phuoc Dang , Valery Vaskabovich
IPC: G06Q10/0833 , G06Q10/087 , G06Q20/40
CPC classification number: G06Q10/0833 , G06Q10/087 , G06Q20/4015
Abstract: An online concierge system performs asynchronous automated correction handling of incorrectly sorted items using point-of-sale data. The online concierge system receives orders from customer client devices and determines a batched order based on the received orders. The online concierge system sends the batched order to a shopper client device for fulfillment. The online concierge system receives transaction data associated with the batched order from a third party system. The online concierge system determines whether a sorting error occurred based on the transaction data and the batched order. In response to determining that a sorting error occurred, the online concierge system sends an instruction to correct the sorting error to the shopper client device.
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公开(公告)号:US20230316350A1
公开(公告)日:2023-10-05
申请号:US17853619
申请日:2022-06-29
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Benjamin Knight , Benjamin Peyrot , Djordje Gluhovic , Rohit Turumella , Alice Han
CPC classification number: G06Q30/04 , G06Q20/207 , G06Q40/10
Abstract: An online concierge system requests an image of a receipt of an order from a picker after the picker fulfills the order at a store. The online concierge system performs image processing on the image of the receipt and uses machine learning and optical character recognition to determine a tax amount paid for the order and a confidence score associated with the tax amount. The online concierge system may use the machine learning model for segmenting extracted text in the image of the receipt into tokens. The online concierge system may then determine at least one token associated with a tax item and the tax amount associated with the tax item. The online concierge system communicates the tax amount to the store for reimbursement based on the tax amount and the confidence score.
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公开(公告)号:US20230162141A1
公开(公告)日:2023-05-25
申请号:US17534281
申请日:2021-11-23
Applicant: Maplebear Inc. (dba Instacart)
Inventor: Benjamin Knight , Darren Johnson , Dan Haugh , Saumitra Maheshwari , Qi Xi , Conor Woods
CPC classification number: G06Q10/087 , G06Q30/0629 , G06Q30/0641
Abstract: An online concierge system receives information from a warehouse including locations of items within the warehouse. When a shopper selects an order for fulfillment from the warehouse, the online concierge system sorts the items for the shopper to minimize the time spent in the warehouse using the received information. When the online concierge system does not receive a location of an item within the warehouse, the online concierge system obtains a taxonomy for the warehouse including multiple levels, with each level having a different level of specificity. The online concierge system determines a higher level in the taxonomy for the item and identifies other items offered by the warehouse having the determined category. The online concierge system infers a location of the item within the warehouse used for sorting items of the order from locations of the other items within the warehouse and times when shoppers retrieved the other items.
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公开(公告)号:US20250124238A1
公开(公告)日:2025-04-17
申请号:US18912395
申请日:2024-10-10
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Kenneth Jason Sanchez , Matthew Negrin , Licheng Yin , Christopher Billman , Rebecca Riso
IPC: G06F40/40 , G06F40/205
Abstract: An online system generates text-based representations of various types of data for processing using a large language model. The online system extracts location data from a map of a source location and converts the location data into a text-based representation of the location data. The online system receives a set of item identifiers from a client device of a user and generates an LLM prompt based on the set of item identifiers and the text-based representations of the location data. The online system receives a response from the LLM and parses the response for a text-based description of related items. The online system maps the text-based description of the related items to item identifiers and transmits a notification to the client device that includes item data associated with the related items.
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公开(公告)号:US20250086435A1
公开(公告)日:2025-03-13
申请号:US18885294
申请日:2024-09-13
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Kenneth Jason Sanchez , Christopher Billman , Rebecca Riso , Matthew Negrin , Licheng Yin
IPC: G06N3/0455 , G06N3/09 , G06Q10/087
Abstract: An online system detects an anomaly associated with an item selection made by a picker for fulfilling an order of a user of an online system. The system generates a prompt for execution by a machine-learned model trained as a large language model. The prompt comprises a chat log between the picker and the user. The system provides the prompt to the machine-learned model for execution. The system receives, as output from the machine-learned model and based on the chat log, a description indicating whether the anomaly is attributable to the user. The system determines, based on the output from the machine-learned model, that the item selection is not attributable to the user. Responsive to determining that the item selection is not attributable to the user, the system provides a notification to a client device of the user to confirm whether the item selection is approved by the user.
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公开(公告)号:US20240386367A1
公开(公告)日:2024-11-21
申请号:US18786134
申请日:2024-07-26
Applicant: Maplebear Inc.
Inventor: Benjamin Knight , Darren Johnson , Salmaan Ayaz , Saumitra Maheshwari , Tomasz Debicki , Do Quang Phuoc Dang , Valery Vaskabovich
IPC: G06Q10/0833 , G06Q10/087 , G06Q20/40
Abstract: An online concierge system performs asynchronous automated correction handling of incorrectly sorted items using point-of-sale data. The online concierge system receives orders from customer client devices and determines a batched order based on the received orders. The online concierge system sends the batched order to a shopper client device for fulfillment. The online concierge system receives transaction data associated with the batched order from a third party system. The online concierge system determines whether a sorting error occurred based on the transaction data and the batched order. In response to determining that a sorting error occurred, the online concierge system sends an instruction to correct the sorting error to the shopper client device.
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公开(公告)号:US11854063B2
公开(公告)日:2023-12-26
申请号:US16734273
申请日:2020-01-03
Applicant: Maplebear, Inc.
Inventor: Mingzhe Zhuang , Camille Van Horne , Christopher Rudnick , Benjamin Knight , Chris Jenkins , Victoriya Andonova , Djordje Gluhovic , Riddhima Sejpal , Maksim Golivkin , Sharath Rao Karikurve
IPC: G06Q30/00 , G06Q30/0601
CPC classification number: G06Q30/0635 , G06Q30/0639
Abstract: Based on orders fulfilled by shoppers of an online concierge system, the online concierge system identifies items in an order that are difficult to find in a warehouse in which the order is fulfilled. When a shopper obtains a difficult to find item from the warehouse, the online concierge system prompts the shopper to provide information for finding the difficult to find item in the warehouse. The online concierge system stores the information for finding the difficult to find item from the shopper in association with the difficult to find item and with the warehouse. Subsequently, when a different shopper is fulfilling an order from the warehouse including the difficult to find item, the online concierge system displays the information for finding the difficult to find item in the warehouse to the different shopper.
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公开(公告)号:US20250147954A1
公开(公告)日:2025-05-08
申请号:US18936854
申请日:2024-11-04
Applicant: Maplebear Inc.
Inventor: Christopher Billman , Benjamin Knight , Kenneth Jason Sanchez , Matthew Negrin , Licheng Yin , Rebecca Riso
IPC: G06F16/242 , G06F16/2455
Abstract: An online system receives information describing a set of items requested by a user and an indication via a chat interface that a particular item needs replacement. The online system generates one or more prompts configured to request a machine learned language model to identify the particular item that needs replacement and to identify one or more replacement items for the particular item. The online system receives a set of item identifiers from the machine learned language model and selects a replacement item from a database based on the set of item identifiers. The online system may also receive an order and a communication history associated with a user including a message with a request to modify the a. The online uses the machine-learning language model to map the request type to the set of API requests for updating the order to reflect the request from the user.
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