公开(公告)号：US11854066B2

公开(公告)日：2023-12-26

申请号：US17851037

申请日：2022-06-28

Applicant: Maplebear Inc.

Inventor： Camille Van Horne ,  Philip Goolkasian

IPC: G06Q30/06 ,  G06Q30/0601 ,  H04L51/046 ,  G06F3/0482 ,  G06F3/0485

CPC classification number: G06Q30/0635 ,  G06F3/0482 ,  G06Q30/0641 ,  H04L51/046 ,  G06F3/0485

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

公开(公告)号：US20200219171A1

公开(公告)日：2020-07-09

申请号：US16734273

申请日：2020-01-03

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Mingzhe Zhuang ,  Camille Van Horne ,  Christopher Rudnick ,  Benjamin Knight ,  Chris Jenkins ,  Vicky Andonova ,  Djordje Gluhovic ,  Riddhima Sejpal ,  Maksim Golivkin ,  Sharath Rao

IPC: G06Q30/06

Abstract: Based on orders fulfilled by shoppers of an online concierge system, the online concierge system identifies items in an order that are difficult to find in a warehouse in which the order is fulfilled. When a shopper obtains a difficult to find item from the warehouse, the online concierge system prompts the shopper to provide information for finding the difficult to find item in the warehouse. The online concierge system stores the information for finding the difficult to find item from the shopper in association with the difficult to find item and with the warehouse. Subsequently, when a different shopper is fulfilling an order from the warehouse including the difficult to find item, the online concierge system displays the information for finding the difficult to find item in the warehouse to the different shopper.

公开(公告)号：US11854063B2

公开(公告)日：2023-12-26

申请号：US16734273

申请日：2020-01-03

Applicant: Maplebear, Inc.

Inventor： Mingzhe Zhuang ,  Camille Van Horne ,  Christopher Rudnick ,  Benjamin Knight ,  Chris Jenkins ,  Victoriya Andonova ,  Djordje Gluhovic ,  Riddhima Sejpal ,  Maksim Golivkin ,  Sharath Rao Karikurve

IPC: G06Q30/00 ,  G06Q30/0601

CPC classification number: G06Q30/0635 ,  G06Q30/0639

Abstract: Based on orders fulfilled by shoppers of an online concierge system, the online concierge system identifies items in an order that are difficult to find in a warehouse in which the order is fulfilled. When a shopper obtains a difficult to find item from the warehouse, the online concierge system prompts the shopper to provide information for finding the difficult to find item in the warehouse. The online concierge system stores the information for finding the difficult to find item from the shopper in association with the difficult to find item and with the warehouse. Subsequently, when a different shopper is fulfilling an order from the warehouse including the difficult to find item, the online concierge system displays the information for finding the difficult to find item in the warehouse to the different shopper.

公开(公告)号：US20220327603A1

公开(公告)日：2022-10-13

申请号：US17851037

申请日：2022-06-28

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Camille Van Horne ,  Phillip Goolkasian

IPC: G06Q30/06 ,  H04L51/046 ,  G06F3/0482

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.