公开(公告)号：WO2004039036A8

公开(公告)日：2004-09-10

申请号：PCT/IB0305840

申请日：2003-10-24

Applicant: SAP AG

Inventor： LUECKHOFF HERMANN ,  CHAVEZ ARMANDO ,  IANCU OCTAVIAN N ,  KORMAN ADAM ,  RODGERS DEBORAH

IPC: G06F17/30 ,  G06Q10/10 ,  G06F17/60 ,  G06F9/45

CPC classification number: G06Q10/10 ,  G06F17/30899

公开(公告)号：AU2003301610A8

公开(公告)日：2004-05-13

申请号：AU2003301610

申请日：2003-10-24

Applicant: SAP AG

Inventor： CHAVEZ ARMANDO ,  RODGERS DEBORAH ,  LUECKHOFF HERMANN ,  IANCU OCTAVIAN N

IPC: G06F17/30 ,  G06Q10/10 ,  G06F17/60 ,  G06F9/45

Abstract: Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.

公开(公告)号：AU2003301610A1

公开(公告)日：2004-05-13

申请号：AU2003301610

申请日：2003-10-24

Applicant: SAP AG

Inventor： LUECKHOFF HERMANN ,  CHAVEZ ARMANDO ,  IANCU OCTAVIAN N

IPC: G06F17/30 ,  G06Q10/10 ,  H04L29/06

Abstract: Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.