公开(公告)号：US08184779B2

公开(公告)日：2012-05-22

申请号：US12428243

申请日：2009-04-22

Applicant: Yun-Wen Lee ,  Liang-Sheng Huang ,  Jia-Lin Shen

Inventor： Yun-Wen Lee ,  Liang-Sheng Huang ,  Jia-Lin Shen

IPC: H04M1/64

CPC classification number: H04M3/53391 ,  G10L15/26 ,  G10L17/00 ,  G10L2015/226 ,  H04M3/5158 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/6045

Abstract: A dialogue system and a speech dialogue operation method are provided. In the system, an inquiry speech signal is generated according to data for specific person and is transferred to a receiver. In response to the inquiry speech signal, a reply speech signal is generated by the receiver, and after the reply speech signal is recognized, a speech correspondence signal is obtained. A ID recognition procedure is performed according to the speech correspondence signal, and a dialogue control signal is generated according to the result of the ID recognition procedure, and accordingly, a response speech signal is generated and transferred to the receiver to continue or terminate the dialogue. When the receiver is recognized to be matched with the specific person, a message delivering procedure is performed to deliver a message to be transferred to the specific person to the receiver.

Abstract translation: 提供对话系统和语音对话操作方法。 在系统中，根据特定人物的数据生成查询语音信号，并将其传送到接收机。 响应于询问语音信号，由接收机生成应答语音信号，并且在应答语音信号被识别之后，获得语音对应信号。 根据语音对应信号进行ID识别程序，根据ID识别程序的结果生成对话控制信号，生成响应语音信号并将其传送到接收机继续或终止对话 。 当接收器被识别为与特定人物匹配时，执行消息传递过程以将要传送到特定人的消息传送到接收者。

公开(公告)号：US08150463B2

公开(公告)日：2012-04-03

申请号：US12330415

申请日：2008-12-08

Applicant: Anup D. Karnalkar ,  R. Tyler Wallis ,  William S. Robbins ,  Susan Steele

Inventor： Anup D. Karnalkar ,  R. Tyler Wallis ,  William S. Robbins ,  Susan Steele

IPC: H04W88/02

CPC classification number: H04M7/0024 ,  H04M2201/42

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a tablet adapted to detect a presence of another communication device with a display, determine operating characteristics of the display, create according to the operating characteristics of the display a first user interface (UI) portion to be presented by the display of the other communication device and a second UI portion to be presented by a touch-sensitive display of the tablet, transmit the first UI portion by way of the base unit using the wireless data protocol for presentation at the display of the other communication device, present the second UI portion at the touch-sensitive display of the tablet, and navigate between the first and second UI portions as a single UI of the tablet. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如适于检测具有显示器的另一通信设备的存在的平板电脑，确定显示器的操作特性，根据显示器的操作特性创建第一用户界面 （UI）部分，以及要由平板电脑的触敏显示器呈现的第二UI部分，通过使用无线数据协议的基站单元发送第一UI部分， 在其他通信设备的显示器上呈现，在平板电脑的触敏显示器处显示第二UI部分，并且在第一和第二UI部分之间作为平板电脑的单个UI进行导航。 公开了其他实施例。

公开(公告)号：US08150011B2

公开(公告)日：2012-04-03

申请号：US11954764

申请日：2007-12-12

Applicant: James T. McConnell ,  Charles V. Miller, IV ,  Roy D. Barrett

Inventor： James T. McConnell ,  Charles V. Miller, IV ,  Roy D. Barrett

IPC: H04M1/56 ,  H04M15/06

CPC classification number: H04M3/5175 ,  H04M2201/42

Abstract: An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of the geographical data.

Abstract translation: 提供了一种装置，方法，系统和计算机程序产品，用于产生呼叫中心的状态，活动，安全性，工作力量和其他信息的地理映射。 系统和方法可以接收呼叫中心数据和呼叫数据，产生地理数据，并显示地理数据的至少一部分。

公开(公告)号：US08116439B1

公开(公告)日：2012-02-14

申请号：US11207631

申请日：2005-08-19

Applicant: Peter D. Runcie

Inventor： Peter D. Runcie

IPC: H04M1/64 ,  H04M3/42

CPC classification number: H04M19/04 ,  H04M3/20 ,  H04M3/4288 ,  H04M2201/42

Abstract: A computational system is provided that includes: (a) a boundary analyzer 164, 168, and 216 operable to identify a next boundary in a predetermined activity; and (b) an interrupt handler 160 operable to (i) determine that a notification is to be provided to a user, (ii) determine that the user is currently engaged in the predetermined activity on a computational device, and (iii) provide the notification to the user in temporal proximity to the identified next boundary.

Abstract translation: 提供了一种计算系统，其包括：（a）可操作以识别预定活动中的下一边界的边界分析器164,168和216; 和（b）中断处理器160，其可操作以（i）确定要向用户提供通知，（ii）确定用户当前在计算设备上参与预定活动，以及（iii）提供 通知用户临时接近所识别的下一个边界。

公开(公告)号：US08090092B2

公开(公告)日：2012-01-03

申请号：US11415992

申请日：2006-05-02

Applicant: Rodrigo Madanes ,  Kristjan Jansen ,  Julie Mathilde Fournier

Inventor： Rodrigo Madanes ,  Kristjan Jansen ,  Julie Mathilde Fournier

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04M7/0075 ,  H04M1/2725 ,  H04M1/274566 ,  H04M3/02 ,  H04M3/42306 ,  H04M7/0063 ,  H04M2201/32 ,  H04M2201/42

Abstract: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A country prefix for the destination country is prepended to the number in accordance with the formatting rules to generate a formatted number. The formatted number is supplied to a client installed at the user terminal for effecting the voice communication using the formatted number.

Abstract translation: 用于在通过通信网络连接的用户终端之间进行语音通信的方法和装置包括向用户显示国家选项的菜单并接收本地形式的号码。 由国家/地区选项为用户选择的目的地国家/地区召回格式规则。 根据格式规则，目的地国家/地区的国家/地区前缀将添加到号码中，以生成格式化的号码。 将格式化的号码提供给安装在用户终端的客户端，以使用格式化的号码进行语音通信。

公开(公告)号：US20110305332A1

公开(公告)日：2011-12-15

申请号：US13218332

申请日：2011-08-25

Applicant: Birgit A. GEPPERT ,  Frank M. ROESSLER

Inventor： Birgit A. GEPPERT ,  Frank M. ROESSLER

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1822 ,  H04M1/576 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2250/62

Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

Abstract translation: 一种用于提供同时管理多个电话会议的能力的系统和方法，将会议呼叫中的参与者从一个电话会议移动到另一个，并将多个电话会议一起细分或加入等，其中，寻求启动电话会议的与会者这样做 在他或她的端点处通过选择会议呼叫标识符，其中标识符标识要被创建的电话会议。 发起参与者然后选择与特定呼叫相关联的参与者并确认选择。 在确认选择后，建立所选参与者之间的电话会议。

公开(公告)号：US08073130B2

公开(公告)日：2011-12-06

申请号：US10900842

申请日：2004-07-28

Applicant: Anthony J. Dezonno

Inventor： Anthony J. Dezonno

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M2201/38 ,  H04M2201/42

Abstract: A method and apparatus are provided for prompting an agent of an automatic contact distributor during a customer service contact with a client. The method includes the steps of detecting a state of the customer service contact with the client via operation of a terminal of the agent; selecting a set of possible responses for use by the agent from a plurality of sets of possible responses that are appropriate to the detected state of the customer service contact and visually prompting the agent with the selected set of possible responses.

Abstract translation: 提供了一种方法和装置，用于在与客户端的客户服务联系期间提示自动联系人分配器的代理。 该方法包括以下步骤：通过代理的终端的操作来检测与客户端的客户服务联系的状态; 从适合于检测到的客户服务联系人的状态的多组可能的响应中选择一组可能的响应以供代理使用，并用所选择的一组可能的响应以可视方式提示该代理。

公开(公告)号：US20110293086A1

公开(公告)日：2011-12-01

申请号：US13206713

申请日：2011-08-10

Applicant: Robert Pines

Inventor： Robert Pines

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/36 ,  H04M3/42144 ,  H04M3/42161 ,  H04M2201/18 ,  H04M2201/42

Abstract: A method for providing directory assistance includes receiving a communication from a requestor for a desired contact listing and retrieving a requester profile relating to the requester where the profile including a calling history of the requester. At least one listing is retrieved in response to the communication for a desired contact listing, where the retrieving of the desired listing includes reviewing the calling history of the requester and including, among the at least one retrieved response, a predictive listing.

Abstract translation: 一种用于提供目录帮助的方法包括从请求者接收所需联系人列表的通信，并且检索与所述请求者有关的请求者简档，其中所述简档包括请求者的呼叫历史。 响应于期望的联系人列表的通信来检索至少一个列表，其中所述期望列表的检索包括查看请求者的呼叫历史并且在所述至少一个检索到的响应中包括预测列表。

公开(公告)号：US20110271192A1

公开(公告)日：2011-11-03

申请号：US12772069

申请日：2010-04-30

Applicant: Boland T. Jones ,  Robert J. Frohwein ,  David Michael Guthrie

Inventor： Boland T. Jones ,  Robert J. Frohwein ,  David Michael Guthrie

IPC: G06F3/048 ,  G06F15/16

CPC classification number: G06F3/0486 ,  G06F3/0421 ,  G06F3/043 ,  G06F3/044 ,  G06F3/045 ,  G06F3/0481 ,  G06F3/0488 ,  H04L12/1822 ,  H04L12/1827 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/105 ,  H04L65/4038 ,  H04M3/563 ,  H04M2201/42 ,  H04M2250/62 ,  H04N7/15

Abstract: Various embodiments of systems, methods, and computer programs are disclosed for managing conference sessions via a graphical user interface. One such method comprises: a conferencing system establishing a conference session between a plurality of participants accessing the conferencing system via a communication network; presenting a conference interface via a graphical user interface to a client device operated by one of the participants; displaying in the conference interface a participant object identifying each of the plurality of participants in the conference session; selecting one of the participant objects via the graphical user interface; moving the selected participant object via the graphical user interface to a drop target associated with a breakout session; removing the participant from the conference session; and adding the participant to the breakout session.

Abstract translation: 公开了用于经由图形用户界面管理会议会话的系统，方法和计算机程序的各种实施例。 一种这样的方法包括：会议系统，在通过通信网络访问会议系统的多个参与者之间建立会议会话; 通过图形用户界面向由参与者之一操作的客户机提供会议接口; 在所述会议界面中显示识别所述会议会话中的所述多个参与者中的每一个的参与对象; 通过图形用户界面选择一个参与者对象; 通过图形用户界面将所选参与者对象移动到与分组会话相关联的丢弃目标; 从会议中删除参与者; 并将参与者添加到分组会话。

公开(公告)号：US07995733B2

公开(公告)日：2011-08-09

申请号：US11904666

申请日：2007-09-28

Applicant: Birgit A. Geppert ,  Frank M. Roessler

Inventor： Birgit A. Geppert ,  Frank M. Roessler

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M1/233 ,  H04M1/247 ,  H04M1/274525 ,  H04M1/27455 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2250/62

Abstract: An apparatus or endpoint device is disclosed for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein the apparatus or endpoint device provides a multi-conferencing capability that enables one or more teleconferencing participants to manage multiple teleconferences simultaneously. Each participant in the teleconference call manages their respective teleconference through their apparatus or endpoint device at their specific location by using it to adjust the teleconferencing topology, i.e., who should form what part of each specific teleconference call.

Abstract translation: 公开了一种装置或端点设备，用于提供同时管理多个电话会议的能力，将来自一个电话会议的会议呼叫中的参与者移动到另一个，并将多个电话会议细分或加入到一起等等，其中所述设备或端点设备提供 多会议功能，使一个或多个电话会议参与者能够同时管理多个电话会议。 电话会议呼叫中的每个参与者通过其设备或端点设备在其特定位置处管理其各自的电话会议，通过使用它来调整电话会议拓扑，即，谁应该形成每个特定电话会议呼叫的哪一部分。