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111.发明授权公开(公告)号：US06285750B1
公开(公告)日：2001-09-04
申请号：US09206102
申请日：1998-12-03
Applicant: Ronald J. Brachman , Donnie Henderson , Lawrence David Jackel , Frederick Kenneth Schmidt, Jr.
Inventor： Ronald J. Brachman , Donnie Henderson , Lawrence David Jackel , Frederick Kenneth Schmidt, Jr.
IPC: H04M342
CPC classification number: H04M3/546 , H04M3/382 , H04M3/42059 , H04M3/54 , H04M3/548 , H04M2201/14 , H04M2242/22
Abstract: A call-forwarding system can be remotely controlled in a simple and easily understood manner, thereby increasing the usage of call-forwarding. By maintaining a registry of special telephone numbers for a user's telephone and, upon receiving a telephone call from one of the special telephone numbers, the system forwards calls to the one of the special telephone numbers. The call-forwarding system includes a registry of special telephone numbers and a call-forwarding controller which, upon receiving a call from one of the special telephone numbers, forwards calls to the one of the special telephone numbers. In addition, the call-forwarding controller includes a caller-ID application which identifies all incoming telephone calls and passes this information to the controller. The controller then compares the incoming call to the telephone numbers in the registry and, upon obtaining a match, activates a routine for forwarding future incoming calls to the matched telephone number. The above method of controlling call-forwarding of an office telephone from a remote telephone provides the end user a very simple interface to allow remote enabling and disabling of call-forwarding.
Abstract translation: 呼叫转移系统可以以简单易懂的方式进行远程控制，从而增加了呼叫转移的使用。 通过维护用户电话的特殊电话号码的注册表，并且在从特殊电话号码之一接收到电话呼叫时，系统将转移呼叫到特殊电话号码之一。 呼叫转移系统包括特殊电话号码的注册表和呼叫转移控制器，在从特殊电话号码之一接收到呼叫时，将呼叫转发到该特殊电话号码之一。 此外，呼叫转移控制器包括主叫方ID应用程序，其标识所有传入的电话呼叫并将该信息传递给控制器。 然后，控制器将输入呼叫与注册表中的电话号码进行比较，并且在获得匹配时激活用于将未来呼叫转发到匹配的电话号码的例程。 上述从远程电话控制办公电话呼叫转移的方法为终端用户提供了一个非常简单的接口，允许远程启用和禁用呼叫转移。
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公开(公告)号：US5757899A
公开(公告)日：1998-05-26
申请号：US921979
申请日：1997-08-28
Applicant: Joni R. Boulware , Peggy S. Schwend , Joshua D. Staller
Inventor： Joni R. Boulware , Peggy S. Schwend , Joshua D. Staller
CPC classification number: H04M3/50 , H04M3/436 , H04M2201/14 , H04M2203/2072
Abstract: A call screening service and system are disclosed for a telephone switching network. The call screening service provides a service subscriber with a number of call screening features that are subscriber setable via an automated call screening configuration subsystem internal to the telephone switching network. In particular, the call screening service allows the subscriber to set multiple call screening service activation schedules as well as to set both call screening activation and deactivation timers for immediately activating and deactivating the call screening service, respectively. An important aspect of the present invention allows the subscriber to deactivate the call screening service for a time and at the expiration of this time, the call screening service automatically reverts to using any schedules the subscriber has set for activating the call screening service.
Abstract translation: 公开了一种用于电话交换网络的呼叫筛选服务和系统。 呼叫筛选服务为服务订户提供可通过电话交换网络内部的自动呼叫筛选配置子系统订户的多个呼叫筛选功能。 特别地，呼叫筛选服务允许用户设置多个呼叫筛选服务激活时间表，并且分别设置呼叫筛选激活和停用定时器，以分别立即激活和去激活呼叫筛选服务。 本发明的一个重要方面允许用户停用呼叫筛选服务一段时间，并且在此时间到期，呼叫筛选服务自动地回复到使用订户已设置用于激活呼叫筛选服务的任何时间表。
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公开(公告)号：US11962721B1
公开(公告)日：2024-04-16
申请号：US18153288
申请日：2023-01-11
Inventor： Peter H. McKenna , Darrius M. Jones , Kory Michael Upton , Enrique Tamayo , Allen J. Guidry , Julio Estevez-Breton
CPC classification number: H04M3/5235 , G06Q30/0202 , H04M3/42068 , H04M3/4365 , H04M3/5232 , H04M3/5238 , H04M3/436 , H04M2201/14 , H04M2203/555
Abstract: A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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114.发明授权公开(公告)号：US11943691B2
公开(公告)日：2024-03-26
申请号：US18310281
申请日：2023-05-01
Inventor： Frankie Lockenour
CPC classification number: H04W4/80 , G07C5/008 , H04M3/06 , H04M3/42042 , H04W4/14 , H04W4/44 , H04W4/48 , G07C2205/02 , H04M2201/14 , H04M2250/02
Abstract: In one aspect, a system for receiving communications while a user operates a motor vehicle is provided. The system may include (1) a BLUETOOTH interface configured to establish a connection to a BLUETOOTH device associated with the motor vehicle, (2) a wireless communication interface configured to receive a wireless communication from a remote device, and (3) a processor coupled to the wireless communication interface and the BLUETOOTH interface, and configured to: (a) determine the user is operating the motor vehicle based upon the connection to the BLUETOOTH device, and (b) suppress a notification of the user of receipt of the wireless communication while the user is operating the motor vehicle.
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公开(公告)号：US11831809B2
公开(公告)日：2023-11-28
申请号：US17986688
申请日：2022-11-14
Applicant: 8×8, Inc.
Inventor： Robert Townsend
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M15/80 , H04M15/8027 , H04M3/5235 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: Certain exemplary aspects of the present disclosure are directed to a data-communications system including a networked contact center for which, in an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value is examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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Patent Agency Ranking
公开(公告)号：US20230164265A1
公开(公告)日：2023-05-25
申请号：US18100259
申请日：2023-01-23
Applicant: ULTRATEC, INC.
Inventor： Robert M. Engelke , Kevin R. Colwell , Troy Vitek
CPC classification number: H04M3/42391 , H04M1/2475 , H04L67/02 , H04M3/42161 , H04R25/505 , H04M1/2757 , G06F3/165 , H04R25/558 , H04M2201/22 , H04M2201/14
Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.
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公开(公告)号：US20190191031A1
公开(公告)日：2019-06-20
申请号：US15847110
申请日：2017-12-19
Applicant: Avaya Inc.
Inventor： Neil O'Connor , Amit Mishra , Joel Ezell
IPC: H04M3/51
CPC classification number: H04M3/5158 , G06N7/005 , G06Q10/10 , H04M3/5141 , H04M3/5191 , H04M2201/14 , H04M2201/16 , H04M2203/558
Abstract: As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the customer or agent's request, initiating a second channel that delays the interaction will having limited acceptance and, in some jurisdictions, may be illegal. By nailing-up an agent half-communication with a number of channels, agents maintain a perpetual connection comprising an agent half-communication to a server, such as one serving as a media anchor point, share point, etc. The customer half-connection is established to a server and the agent, already connected, is joined. As a result, the customer experiences a greatly reduced delay between the time they answer and being greeted by an agent, regardless of the media type or types utilized.
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公开(公告)号：US10003932B2
公开(公告)日：2018-06-19
申请号：US15244791
申请日：2016-08-23
Applicant: Kabushiki Kaisha Toshiba
Inventor： Shoko Miyamori , Kouji Ueno , Tetsuro Chino
Abstract: According to an embodiment, a communication support apparatus supports communication among users. The apparatus includes a message receiver to receive a message from a user terminal; a participation request transmission controller to control such that, when the received message is a participation request message, the participation request message is transmitted to a user terminal to which the participation request message is to be transmitted; a response receiver to receive a response to the participation request message from the user terminal to which the participation request message has been transmitted; a group generator to generate a conversation group including as members the user terminal that has responded to the participation request message and the user terminal serving as a transmission source; and a conversation controller to control delivery of messages in the conversation mode such that a message received from a member of the conversation group is transmitted to another member.
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119.发明授权公开(公告)号：US10002612B2
公开(公告)日：2018-06-19
申请号：US15350339
申请日：2016-11-14
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Yeon-Jun Kim , David C. Gibbon , Horst J. Schroeter
IPC: G10L15/00 , G10L15/26 , G11B27/10 , G10L21/06 , G10L13/08 , G10L21/055 , H04N21/44 , H04N21/488 , G10L25/51
CPC classification number: G10L15/265 , G10L13/08 , G10L15/26 , G10L21/055 , G10L21/06 , G10L25/51 , G11B27/10 , H04M3/42391 , H04M2201/14 , H04M2201/22 , H04M2201/40 , H04M2203/305 , H04N21/44004 , H04N21/4884
Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for captioning a media presentation. The method includes receiving automatic speech recognition (ASR) output from a media presentation and a transcription of the media presentation. The method includes selecting via a processor a pair of anchor words in the media presentation based on the ASR output and transcription and generating captions by aligning the transcription with the ASR output between the selected pair of anchor words. The transcription can be human-generated. Selecting pairs of anchor words can be based on a similarity threshold between the ASR output and the transcription. In one variation, commonly used words on a stop list are ineligible as anchor words. The method includes outputting the media presentation with the generated captions. The presentation can be a recording of a live event.
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公开(公告)号：US09979820B2
公开(公告)日：2018-05-22
申请号：US15584769
申请日：2017-05-02
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives an identify notification that enables the agent computer to identify a customer for the communication, and receives agent schedule information that enables identifying a schedule timeslot of the agent as predicted by the system for a communication session. The second computer provides the identify notification enabling the agent computer to identify the identified customer. The system predicts the schedule timeslot of the agent, by taking into account a number of agent based touches that may need to be executed.
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