中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

1834 records (took 0.033 seconds)

    Two Way Automatic Universal Transcription Telephone
    111.
    发明申请
    Two Way Automatic Universal Transcription Telephone 审中-公开
    双向自动通用转录电话

    公开(公告)号：US20140314220A1

    公开(公告)日：2014-10-23

    申请号：US13866907

    申请日：2013-04-19

    Applicant: Kent S. Charugundla

    Inventor： Kent S. Charugundla

    IPC: G10L15/26 ,  H04M3/53

    CPC classification number: H04M1/2475 ,  G06F3/0231 ,  G06F3/041 ,  G10L15/26 ,  H04M1/642 ,  H04M3/42391 ,  H04M7/1295 ,  H04M2201/38 ,  H04M2201/60

    Abstract: A two-way automatic transcription telephone, which can operate over analog and/or digital networks and, during a telephone call, is able to automatically transcribe in real time incoming voice signals and/or outgoing voice signals of the telephone into associated text that can be displayed on a display of the telephone. The incoming and outgoing voice signals are transcribed based on settings received by the telephone via its input keyboard or touch screen input.

    Abstract translation: 可以在模拟和/或数字网络上操作的双向自动转录电话，并且在电话呼叫期间，能够实时自动地将电话的传入语音信号和/或输出语音信号转录成相关文本， 显示在电话的显示屏上。 输入和输出语音信号根据电话通过其输入键盘或触摸屏输入接收的设置进行转录。

    Server displaying status of operator using seat layout, terminal for manager, system, and method
    112.
    发明授权
    Server displaying status of operator using seat layout, terminal for manager, system, and method 有权
    服务器显示使用座位布局的操作员状态，管理员终端，系统和方法

    公开(公告)号：US08869057B2

    公开(公告)日：2014-10-21

    申请号：US12524853

    申请日：2008-01-25

    Applicant: Toshiyuki Omiya

    Inventor： Toshiyuki Omiya

    IPC: G06F3/048 ,  H04M3/51 ,  H04M3/42 ,  H04M3/22

    CPC classification number: H04M3/5175 ,  H04M3/2281 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42365 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2201/42

    Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

    Abstract translation: 服务器（10）通过网络（14）连接到用于操作者的终端（13）和用于管理者的终端（12），接收表示从终端发送的终端（13）的操作状况的操作状况数据 （13）与座椅ID一起创建显示数据，用于根据从存储单元读出的布局数据，根据座位ID显示表示与接收到的操作状态数据的类型不同的操作状况的座椅布局的图像（ 120），并将显示数据发送到终端（12）。

    Functionality during a hold period prior to a customer-service video conference
    113.
    发明授权
    Functionality during a hold period prior to a customer-service video conference 有权
    在客户服务视频会议之前的持续时间内的功能

    公开(公告)号：US08867734B2

    公开(公告)日：2014-10-21

    申请号：US13651674

    申请日：2012-10-15

    Applicant: Bank of America Corporation

    Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

    IPC: H04M3/523

    CPC classification number: H04L12/1822 ,  G06Q30/016 ,  H04L12/1813 ,  H04M3/51 ,  H04M3/5238 ,  H04M3/567 ,  H04M2201/38 ,  H04M2201/50 ,  H04N7/15

    Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing functionality to users during a hold period prior to conducting a customer-service video conference. In specific embodiments of the present invention, the user is able to exit the video conferencing application during the hold period and be subsequently notified when the hold period is about to end and the video conference about to start. Such exiting of the video conference application and subsequent notification of the imminence of the video conference, allows for the user to perform other functions/execute other applications on the device while being assured that the user will have opportunity to conduct the video conference when the user's position in the hold period queue indicates they are next in line for conducting the video conference.

    Abstract translation: 本发明的实施例涉及用于在进行客户服务视频会议之前的保持期间向用户提供功能的系统，方法和计算机程序产品。 在本发明的具体实施例中，用户能够在保持期间退出视频会议应用，并且当保持期即将结束并且视频会议即将开始时随后被通知。 视频会议应用的这种退出和随后的视频会议的通知允许用户在设备上执行其他功能/执行其他应用，同时确保用户将有机会在用户的视频会议 持续时间队列中的位置表示它们在下一行进行视频会议。

    Representative pre-selection for customer service video conference
    114.
    发明授权
    Representative pre-selection for customer service video conference 有权
    客户服务视频会议的代表性预选

    公开(公告)号：US08866878B2

    公开(公告)日：2014-10-21

    申请号：US13652175

    申请日：2012-10-15

    Applicant: Bank of America Corporation

    Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Carrie Anne Hanson ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

    IPC: H04N7/14

    CPC classification number: H04N7/14 ,  H04M3/5183 ,  H04M3/567 ,  H04M2201/38 ,  H04N7/155 ,  H04N21/485

    Abstract: Embodiments of the invention are directed to systems, methods and computer program products for assisting a user to select a customer service representative of a financial institution in preparation for a customer service conference. Embodiments determine that an operative connection is being established between a user device of the user and a system associated with the financial institution, such that the user and the representative of the financial institution may conduct the conference; recognize the user as a customer enrolled in a representative pre-selection program; determine at least one representative from a pool of potential representatives, the at least one representative determined for presentation to the user for user selection and determined based at least in part on the user having previously conferenced with the at least one representative; and receive user input selecting one of the at least one representatives for conference connection.

    Abstract translation: 本发明的实施例涉及用于帮助用户选择金融机构的客户服务代表以准备客户服务会议的系统，方法和计算机程序产品。 实施例确定在用户的用户设备和与金融机构相关联的系统之间正在建立操作连接，使得用户和金融机构的代表可以进行会议; 将用户识别为登记在代表性预选程序中的客户; 确定来自潜在代表池中的至少一个代表，所述至少一个代表被确定为向用户呈现用户选择，并且至少部分地基于用户先前已经与所述至少一个代表协商确定; 并且接收选择所述至少一个代表之一用于会议连接的用户输入。

    Conference assistance system and method
    116.
    发明授权
    Conference assistance system and method 有权
    会议辅助制度和方法

    公开(公告)号：US08861702B2

    公开(公告)日：2014-10-14

    申请号：US13353102

    申请日：2012-01-18

    Applicant: Renato Simoes ,  Brian Hillis ,  Pier Angelo Tognini Filho

    Inventor： Renato Simoes ,  Brian Hillis ,  Pier Angelo Tognini Filho

    IPC: H04M3/42 ,  H04M3/56

    CPC classification number: H04M3/56 ,  H04M3/42059 ,  H04M2201/38 ,  H04M2203/5054

    Abstract: A conference manager detects that a communication has been initiated between a communication device and conferencing system. A user of the conferencing system is identified. For example, the user can be identified by using the caller ID of the person who initiated the communication. In response to identifying the user of the conferencing system, the conference manager gets a list of conferences in which the user is scheduled to participate. The list can include one or more conferences. The list of conferences is sent to an application running on the communication device and displayed to the user. Once a conference from the list is selected by the user, the communication manager receives information that identifies the selected conference and the user is connected to the selected conference. As the user is connected to the conference, different progress messages can be sent and displayed to the user.

    Abstract translation: 会议管理器检测到在通信设备和会议系统之间已经发起通信。 识别会议系统的用户。 例如，可以通过使用发起通信的人的呼叫者ID来识别用户。 响应于识别会议系统的用户，会议管理器获取用户被安排参与的会议列表。 该列表可以包括一个或多个会议。 会议列表被发送到在通信设备上运行的应用并显示给用户。 一旦来自列表的会议被用户选择，通信管理器接收标识所选会议的信息，并且用户连接到所选择的会议。 当用户连接到会议时，可以向用户发送和显示不同的进度消息。

    Electronic display method and device
    117.
    发明授权
    Electronic display method and device 有权
    电子显示方法及装置

    公开(公告)号：US08861699B2

    公开(公告)日：2014-10-14

    申请号：US13955753

    申请日：2013-07-31

    Applicant: Lenovo (Beijing) Co., Ltd.

    Inventor： Jie Cao ,  Chaohong Xie

    IPC: H04M1/56 ,  H04M3/42 ,  H04M1/656

    CPC classification number: H04M3/42059 ,  H04M1/57 ,  H04M1/656 ,  H04M3/42102 ,  H04M3/42221 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2250/74

    Abstract: The present invention is directed to a display method and an electronic device. The method comprises acquiring a first display instruction; in response to the first display instruction, displaying the second ID identification on the display unit, and displaying M first content identifications simultaneously, wherein, the first content identification is used for characterizing the communication content of the call process of the first ID identification and the second ID identification, and M is a positive integer greater than or equal to one.

    Abstract translation: 本发明涉及显示方法和电子设备。 该方法包括获取第一显示指令; 响应于第一显示指令，在显示单元上显示第二ID标识，并同时显示M个第一内容标识，其中，第一内容标识用于表征第一ID标识的呼叫处理的通信内容， 第二ID识别，M是大于或等于1的正整数。

    TECHNIQUES FOR DISPLAYING AN ANIMATED CALLING CARD
    119.
    发明申请
    TECHNIQUES FOR DISPLAYING AN ANIMATED CALLING CARD 有权
    显示动画电话卡的技术

    公开(公告)号：US20140292768A1

    公开(公告)日：2014-10-02

    申请号：US13854570

    申请日：2013-04-01

    Applicant: John Patrick Edgar Tobin

    Inventor： John Patrick Edgar Tobin

    IPC: G06T13/80

    CPC classification number: G06T13/80 ,  G06F3/04812 ,  G06F3/0488 ,  G06T2200/24 ,  G06T2213/12 ,  H04M3/42042 ,  H04M2201/38

    Abstract: According to various exemplary embodiments, a communication request from a caller is received at a mobile device associated with a callee. A relationship between the caller and the callee is determined. Animation rule information is accessed, where the animation rule information describes a plurality of animation rules corresponding to a plurality of relationships. Thereafter, a display of an animation is generated via a user interface in the mobile device of the callee, based on a specific animation rule in the animation rule information that corresponds to the relationship between the caller and the callee.

    Abstract translation: 根据各种示例性实施例，来自呼叫者的通信请求在与被呼叫者相关联的移动设备处被接收。 确定呼叫者和被叫者之间的关系。 访问动画规则信息，其中动画规则信息描述与多个关系对应的多个动画规则。 此后，基于与呼叫者和被叫者之间的关系对应的动画规则信息中的特定动画规则，通过被叫方的移动装置中的用户接口生成动画的显示。

Patent Agency Ranking