公开(公告)号：US08345844B2

公开(公告)日：2013-01-01

申请号：US12882845

申请日：2010-09-15

Applicant: Sivakumaran Sanmugasuntharam ,  Mamoon Rashid ,  Anton Mendoza

Inventor： Sivakumaran Sanmugasuntharam ,  Mamoon Rashid ,  Anton Mendoza

IPC: H04M1/56

CPC classification number: H04M3/42042 ,  H04M1/576 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/4365 ,  H04M3/5322 ,  H04M3/53391 ,  H04M3/56 ,  H04M2201/39 ,  H04M2203/253

Abstract: A system and method of saving and delivering a voice memo or text memo to identify incoming calls is provided. A user of the system of the invention is given the option of recording a memo on the calls he or she has received through a prompt on a telecommunication device. The user can choose to record a voice memo or text memo after each call. The memos are saved in connection with caller id information pertaining to the number from which the call was placed. When a user of the system receives a call from a number that has a memo saved in relation thereto, the user will be prompted to hear, and may listen to, the voice memo before answering the call. If the memo is in text form, the user can configure the system to provide various processing options. In one processing option, a text to speech audio presentation of the text of the memo is made available to permit the message to be heard over a telephone or networked audio capable PDA device. In other processing options, the user has the text of the message sent to the user's PC or emailed or sent by instant message to the user's PDA device.

Abstract translation: 提供了保存和传送语音备忘录或文本备忘录来识别来电的系统和方法。 本发明的系统的用户可以选择通过电信设备上的提示在他或她已经接收到的呼叫上记录备忘录。 用户可以选择在每次通话后录制语音留言或文字记录。 备忘录与呼叫号码相关联的呼叫者ID信息保存。 当系统的用户从具有与其相关的保存的备忘录的号码接收到呼叫时，在接听呼叫之前，将提示用户听到并听取语音备忘录。 如果备忘录是文本形式，用户可以配置系统以提供各种处理选项。 在一个处理选项中，备忘录的文本的文本到语音音频呈现可用于允许通过电话或具有网络音频的PDA设备来听到消息。 在其他处理选项中，用户将消息的文本发送到用户的PC或通过电子邮件发送或通过即时消息发送到用户的PDA设备。

公开(公告)号：US20120215545A1

公开(公告)日：2012-08-23

申请号：US13462819

申请日：2012-05-03

Applicant: Alexander Kurganov ,  Valery Zhukoff

Inventor： Alexander Kurganov ,  Valery Zhukoff

IPC: G10L11/00

CPC classification number: H04M3/4938 ,  G06F3/16 ,  G10L15/26 ,  H04M2201/39 ,  H04M2201/40 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: The present invention relates to a system for acquiring information from sources on a network, such as the Internet. A voice browsing system maintains a database containing a list of information sources, such as web sites, connected to a network. Each of the information sources is assigned a rank number which is listed in the database along with the record for the information source. In response to a speech command received from a user, a network interface system accesses the information source with the highest rank number in order to retrieve information requested by the user.

Abstract translation: 本发明涉及一种用于从诸如因特网的网络上的源获取信息的系统。 语音浏览系统维护包含连接到网络的诸如网站的信息源列表的数据库。 每个信息源都被分配在数据库中列出的等级号以及信息源的记录。 响应于从用户接收到的语音命令，网络接口系统访问具有最高等级号的信息源，以便检索用户请求的信息。

公开(公告)号：US20120209594A1

公开(公告)日：2012-08-16

申请号：US13456144

申请日：2012-04-25

Applicant: Rajeev AGARWAL ,  David Ardman ,  Muneeb Master ,  David Andrew Mauro ,  Vijay R. Raman ,  Amy E. Ulug ,  Zulfikar Valli

Inventor： Rajeev AGARWAL ,  David Ardman ,  Muneeb Master ,  David Andrew Mauro ,  Vijay R. Raman ,  Amy E. Ulug ,  Zulfikar Valli

IPC: G06F17/30 ,  G06F17/27

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/39 ,  H04M2201/40

Abstract: A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

Abstract translation: 介绍了一种消除歧义请求的方法和装置。 在一个实施例中，该方法包括从用户接收对信息的请求。 然后根据请求从后端数据库检索数据。 基于消歧系统的预定配置和检索的数据，动态地解决了请求内的模糊性。

公开(公告)号：US08184780B2

公开(公告)日：2012-05-22

申请号：US12055898

申请日：2008-03-26

Applicant: James Siminoff

Inventor： James Siminoff

IPC: H04M11/00

CPC classification number: H04M3/53333 ,  H04M3/42102 ,  H04M3/42365 ,  H04M3/537 ,  H04M2201/10 ,  H04M2201/39 ,  H04M2203/4536

Abstract: Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on.

Abstract translation: 系统，方法和软件产品控制来自通信设备的语音邮件转录。 在通信设备内监视音频模式以确定声音模式和声音模式之间状态的变化。 如果音频模式状态从声音切换到声音切换，则自动转录语音邮件消息，并且如果音频模式状态从声音切换到开启声音，语音邮件消息的自动转录将被禁用。

公开(公告)号：US08068595B2

公开(公告)日：2011-11-29

申请号：US11981860

申请日：2007-10-31

Applicant: Gilad Odinak ,  Alastair Sutherland

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00 ,  H04M5/00 ,  H04M11/00

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A multi-modal call is accepted from a caller through a telephony interface, which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text. Incoming text messaging is matched with the transcribed text. The multi-modal call is automatically assigned through a session manager to a session under operation of a live agent. The transcribed text and incoming text messaging are progressively processed during the session through an agent application by performing a customer support scenario interactively monitored and controlled by the live agent.

Abstract translation: 通过电话接口从呼叫者接受多模态呼叫，该电话接口容纳多模式呼叫，其中包括至少一种言语和短信。 多模态呼叫中的传入语音转换为转录文本。 传入短信与转录文本匹配。 多模态呼叫通过会话管理器自动分配给活动代理操作的会话。 转录文本和传入文本消息在会话期间通过代理应用程序逐步处理，通过执行由实时代理交互式监视和控制的客户支持方案。

公开(公告)号：US08060565B1

公开(公告)日：2011-11-15

申请号：US11669778

申请日：2007-01-31

Applicant: Douglas W. Swartz

Inventor： Douglas W. Swartz

IPC: G06F15/16

CPC classification number: G10L13/00 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60

Abstract: In one embodiment, a communication system is provided that includes:(a) an input operable to receive incoming instant messages;(b) a text-to-speech converter 220 operable to convert a text message in an incoming instant message into a voiced equivalent thereof;(c) a speech-to-text converter 232 operable to convert a voice signal into a text equivalent thereof;(d) a message completion agent 428 operable to convert the text equivalent into an outgoing instant message; and(e) an output operable to send the outgoing instant message to a selected recipient.

Abstract translation: 在一个实施例中，提供了一种通信系统，其包括：（a）可操作以接收传入即时消息的输入; （b）文本到语音转换器220，其可操作以将传入即时消息中的文本消息转换成其有声等效物; （c）语音到文本转换器232，其可操作以将语音信号转换为其等同物; （d）消息完成代理428，其可操作以将等效的文本转换为传出即时消息; 和（e）可操作以将所述传出即时消息发送到所选接收者的输出。

公开(公告)号：US08054166B2

公开(公告)日：2011-11-08

申请号：US11808527

申请日：2007-06-11

Applicant: Kyung H. Rhie ,  Richard J. Kwan ,  Lee E. Olsen ,  John S. Hahn

Inventor： Kyung H. Rhie ,  Richard J. Kwan ,  Lee E. Olsen ,  John S. Hahn

IPC: G08B6/00

CPC classification number: H04M1/2478 ,  G10L2015/223 ,  H04L67/02 ,  H04L67/2823 ,  H04M1/2535 ,  H04M1/50 ,  H04M1/72561 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5322 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M7/12 ,  H04M11/00 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2201/60 ,  H04M2203/4536 ,  H04N1/00127 ,  H04N1/00206 ,  H04N1/00244 ,  H04N1/00302 ,  H04N1/00307 ,  H04N1/32771 ,  H04N1/32776 ,  H04Q1/45

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

Abstract translation: 公开了一种通过使用电话和相关联的DTMF信号来访问和浏览互联网的方法。 优选实施例提供一种将网页的信息内容从文本转换为语音（语音信号）的系统，以音频方式对网页的超链接选择进行信号，并且允许通过使用生成的DTMF信号来选择超链接 从电话键盘。 在接收到与超链接相对应的DTMF信号时，通过诸如语音，传真点播，电子邮件或普通邮件之类的可用传送方法之一来取得相应的网页并再次传送给用户。

公开(公告)号：US08041023B1

公开(公告)日：2011-10-18

申请号：US09675597

申请日：2000-09-29

Applicant: Eric James ,  David Funck

Inventor： Eric James ,  David Funck

IPC: H04M3/00 ,  H04M1/24

CPC classification number: H04M3/4938 ,  H04M3/22 ,  H04M3/382 ,  H04M3/42204 ,  H04M3/4936 ,  H04M3/5125 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5191 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/1033 ,  H04M2203/6018

Abstract: A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.

Abstract translation: 公开了一种使用语音来访问呼叫中心中的信息的系统和方法。 提供语音响应服务器来处理来自本地和远程管理员的请求，即使管理员远离呼叫中心，也可以管理呼叫中心。 语音响应服务器可以遵守VoiceXML来处理来自管理员的呼叫中心信息的请求。

公开(公告)号：US08027276B2

公开(公告)日：2011-09-27

申请号：US10823901

申请日：2004-04-14

Applicant: Florian Patrick Nierhaus

Inventor： Florian Patrick Nierhaus

IPC: H04L12/16 ,  H04M3/42

CPC classification number: H04L12/1813 ,  H04M3/56 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60

Abstract: A conferencing system integrates multiple conference types into a mixed mode conference. The mixed mode conference may integrate text messaging (such as instant messaging) conferences, voice conferences, and other types of conferences. The conferencing system may enhance communication possibilities by allowing individuals that cannot participate in one type of conference to nevertheless communicate with others engaged in that type of conference.

Abstract translation: 会议系统将多种会议类型集成到混合模式会议中。 混合模式会议可以集成短信（如即时消息）会议，语音会议和其他类型的会议。 会议系统可以通过允许不能参与一种类型的会议的个人通信与参与该类型会议的其他人进行沟通来增强通信可能性。

公开(公告)号：US20110216889A1

公开(公告)日：2011-09-08

申请号：US13044581

申请日：2011-03-10

Applicant: David A. Howell ,  David T. Fong

Inventor： David A. Howell ,  David T. Fong

IPC: H04M1/64

CPC classification number: H04M3/4931 ,  G10L15/26 ,  H04M3/42204 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/254 ,  H04M2203/4509

Abstract: A system that concurrently provides multiple user interface (UI) mechanisms that facilitate control of an application state machine (e.g., unified message system). More particularly, the invention can create two relatively distinct user experiences, one via dual tone multi-frequency (DTMF) navigation and another through speech recognition navigation of a unified message system. In accordance therewith, one single underlying state machine can be used. Navigation and flow control (e.g., state transitions) in the state machine can be leveraged by multiple UI mechanisms that actively co-exist. The invention introduces speech recognition features together with other input mechanisms to drive the UI of an application state machine (e.g., unified messaging system). The speech recognition UI can be designed to provide a natural navigation through the application independent of a DTMF UI.

Abstract translation: 同时提供便于控制应用状态机（例如，统一消息系统）的多个用户界面（UI）机制的系统。 更具体地，本发明可以创建两个相对不同的用户体验，一种通过双音多频（DTMF）导航，另一种通过统一消息系统的语音识别导航。 因此，可以使用一个单一的底层状态机。 状态机中的导航和流控制（例如，状态转换）可以由主动共存的多个UI机制来利用。 本发明将语音识别特征与其他输入机制一起引入以驱动应用状态机（例如，统一消息收发系统）的UI。 语音识别UI可以被设计为提供独立于DTMF UI的应用的自然导航。