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    COMMUNICATION APPARATUS AND METHOD
    141.
    发明申请
    COMMUNICATION APPARATUS AND METHOD 有权
    通信设备和方法

    公开(公告)号：US20150373198A1

    公开(公告)日：2015-12-24

    申请号：US14654882

    申请日：2013-01-22

    Applicant: Johannes RUETSCHI ,  Richard ABBOTTS ,  Christian GARBIN ,  Gary MORA ,  UNIFY GMBH & CO.KG

    Inventor： Johannes Ruetschi ,  Richard Abbotts ,  Christian Garbin ,  Gary Mora

    IPC: H04M3/54

    CPC classification number: H04M3/543 ,  H04M3/54 ,  H04M2201/14

    Abstract: A second terminal sends a request to initiate a communication session with a first terminal to a server. The server signals the first terminal to initiate the communication session. The first terminal determines an offset amount based upon the redirection timer information. The offset amount is added to or subtracted from a redirection timer value to determine a modified redirection timer value that takes into account time that elapses between messaging exchanged between the server and the first terminal that affects the first terminal determination of an amount of time remaining in a redirection timer of the server such that the determined modified redirection timer value is equal in value or substantially equal in value to the amount of time remaining in the redirection timer of the server.

    Abstract translation: 第二终端向服务器发送与第一终端发起通信会话的请求。 服务器发信号通知第一终端通信会话。 第一终端基于重定向定时器信息来确定偏移量。 偏移量被添加到或从重定向定时器值中减去以确定修改的重定向定时器值，该修改的重定向定时器值考虑到在服务器和第一终端之间交换的消息之间经过影响第一终端确定剩余时间量的时间 服务器的重定向定时器，使得所确定的修改的重定向定时器值在服务器的重定向定时器中的值等于或基本上相等于剩余的时间量。

    MOBILE TERMINAL, CONTROL METHOD, AND CONTROL PROGRAM
    142.
    发明申请
    MOBILE TERMINAL, CONTROL METHOD, AND CONTROL PROGRAM 有权
    移动终端，控制方法和控制程序

    公开(公告)号：US20150257177A1

    公开(公告)日：2015-09-10

    申请号：US14411087

    申请日：2013-06-19

    Applicant: KYOCERA Corporation

    Inventor： Ryohei Shimizu

    IPC: H04W76/00 ,  H04M1/725 ,  H04M3/56 ,  H04W4/10

    CPC classification number: H04W76/005 ,  H04M1/72519 ,  H04M3/56 ,  H04M3/566 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/10 ,  H04W76/25 ,  H04W76/40 ,  H04W76/45

    Abstract: A mobile terminal having a push-to-talk (PTT) function, including: a controller that, upon detection of an operation for terminating a predefined call mode, maintains the predefined call mode for a period of predefined time, and terminates the predefined call mode upon elapse of the period; a display that displays remaining time to termination of the predefined call mode; and a remaining time changer that, upon detection of an operation for changing the remaining time, changes the remaining time according to the operation for changing the remaining time.

    Abstract translation: 一种具有即按即说（PTT）功能的移动终端，包括：控制器，当检测到用于终止预定义呼叫模式的操作时，将预定呼叫模式维持预定义时间的一段时间，并终止预定义呼叫 期间过去的模式; 显示停止预定呼叫模式的剩余时间; 以及剩余时间改变器，其在检测到用于改变剩余时间的操作时，根据用于改变剩余时间的操作改变剩余时间。

    SYSTEM AND METHOD FOR MANAGING AGENT SCHEDULES IN A CONTACT CENTER
    144.
    发明申请
    SYSTEM AND METHOD FOR MANAGING AGENT SCHEDULES IN A CONTACT CENTER 有权
    在联络中心管理代理人时间表的系统和方法

    公开(公告)号：US20150074170A1

    公开(公告)日：2015-03-12

    申请号：US14023270

    申请日：2013-09-10

    Applicant: Avaya Inc.

    Inventor： Robert C. Steiner ,  Katherine A. Sobus

    IPC: H04L12/24

    CPC classification number: H04M3/5232 ,  G06Q10/06 ,  G06Q10/0631 ,  G06Q10/107 ,  H04M2201/14 ,  H04M2203/402

    Abstract: A transaction is received in a contact center. The transaction can be an email, an incoming call, an outgoing call, a video call, a text message, and/or the like. A best agent is determined to handle the transaction. A time is determined for the best agent to handle the transaction. The time can be based on a projected time that the agent will be able to handle the transaction, based on a callback time or any criteria. A schedule of the best agent is searched. The schedule of the best agent contains a movable event. A movable event can be any event that can be rescheduled, such as a break. When it is determined that the time for the best agent to handle the transaction is during and/or close to the movable event, the movable event is rescheduled to allow the best agent to handle the transaction.

    Abstract translation: 在联络中心收到交易。 交易可以是电子邮件，来电，去电，视频通话，短信等。 决定处理交易的最佳代理人。 确定最佳代理人处理交易的时间。 该时间可以基于代理人将能够基于回调时间或任何标准来处理该事务的预计时间。 搜索最佳代理的时间表。 最佳代理的时间表包含一个可移动的事件。 可移动事件可以是可重新安排的任何事件，例如休息。 当确定最佳代理人处理交易的时间在可移动事件期间和/或接近可移动事件时，重新安排可移动事件以允许最佳代理人处理交易。

    Visual Voicemail Method for Managing Deleted Messages
    145.
    发明申请
    Visual Voicemail Method for Managing Deleted Messages 有权
    用于管理已删除邮件的视觉语音邮件方法

    公开(公告)号：US20150072660A1

    公开(公告)日：2015-03-12

    申请号：US14543155

    申请日：2014-11-17

    Applicant: AT&T MOBILITY II LLC

    Inventor： Michael Robert Zubas ,  Brian Rainer ,  William J. Sigmund

    IPC: H04M3/533 ,  H04M1/725

    CPC classification number: H04M3/53366 ,  H04M1/7255 ,  H04M1/72583 ,  H04M3/533 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2203/253 ,  H04N7/147

    Abstract: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp and moving the voicemail message to a Deleted Messages folder. A Deleted Message Age Indicator function processes to control permanent deletion of voicemail messages in the Deleted Messages folder based on delete timestamps and a global Delete Time value in cooperation with a visual voicemail platform.

    Abstract translation: 用于管理可视语音邮件消息的方法包括在电信手机上显示语音邮件消息的列表，接收用于对包括删除消息命令的语音邮件消息进行操作的用户命令，并且响应于删除消息命令，标记用于删除的语音邮件消息 删除时间戳，并将语音邮件消息移动到已删除邮件文件夹。 删除的消息年龄指示器功能处理以根据删除时间戳和与可视语音邮件平台合作的全局删除时间值来控制在“已删除邮件”文件夹中永久删除语音邮件消息。

    METHOD OF MEASURING CALL DELAY TIME
    146.
    发明申请
    METHOD OF MEASURING CALL DELAY TIME 有权
    测量延迟时间的方法

    公开(公告)号：US20150065094A1

    公开(公告)日：2015-03-05

    申请号：US14471891

    申请日：2014-08-28

    Applicant: INNOWIRELESS CO., LTD.

    Inventor： Jin Soup Joung ,  Kyeong Min Ha ,  Jong Min Kim ,  Sung Lyong Lim ,  Seung Yeup Chae

    IPC: H04M1/24 ,  H04W4/16 ,  H04W24/00

    CPC classification number: H04L65/80 ,  H04L43/00 ,  H04L43/0852 ,  H04M3/00 ,  H04M3/24 ,  H04M2201/14

    Abstract: A method of measuring a call delay time by synchronizing times of a replaying part and a recording part in a call delay time measuring device using an interrupting hardware method. The method includes reading an original WAV file when a replaying CPU receives a command, waiting for writing to a DAC buffer of a replaying CODEC, transferring a signal of recording-ready to a recording CPU, generating a recording WAV file by the recording CPU, waiting for reading from an ADC buffer of a recording CODEC, transferring a signal of complete recording-ready to the replaying CPU, recording the original WAV file, replaying the original WAV file and simultaneously transferring a signal of recording-start to the recording CPU, and reading audio data from the ADC buffer of the recording part by the recording CPU and recording the audio data to the recording WAV file.

    Abstract translation: 一种通过使用中断硬件方法在呼叫延迟时间测量装置中同步重放部分和记录部分的时间来测量呼叫延迟时间的方法。 该方法包括当重播CPU接收命令时，读取原始WAV文件，等待写入重放CODEC的DAC缓冲器，将记录就绪信号传送到记录CPU，由记录CPU生成记录WAV文件， 等待从记录CODEC的ADC缓冲器读取，将完成记录的准备信号传送到重放CPU，记录原始WA​​V文件，重播原始WAV文件并同时将记录开始信号传送到记录CPU， 并通过记录CPU从记录部分的ADC缓冲器读取音频数据，并将音频数据记录到记录WAV文件。

    Minimizing delays in web conference switches between presenters and applications
    148.
    发明授权
    Minimizing delays in web conference switches between presenters and applications 有权
    最大限度地减少主持人和应用程序之间的Web会议交换机的延迟

    公开(公告)号：US08904293B2

    公开(公告)日：2014-12-02

    申请号：US12797365

    申请日：2010-06-09

    Applicant: Paul Roger Bastide ,  Robert E. Loredo

    Inventor： Paul Roger Bastide ,  Robert E. Loredo

    IPC: G06F3/00 ,  H04M7/00 ,  H04M3/56 ,  H04L12/18 ,  G06Q10/10

    CPC classification number: H04M3/567 ,  G06Q10/10 ,  H04L12/1822 ,  H04M7/0027 ,  H04M2201/14

    Abstract: A method for minimizing delays in web conference switches between presenters and applications may include receiving a key frame of content selected by a user for sharing in response to the user being a presenter and having content to share. The method may also include storing the key frame of the selected content in a buffer in response to the user not being a current presenter. The method may additionally include sharing the key frame of the content with participants of the web conference, by the processing device, in response to an indication that a previous presenter has completed his presentation and the user being a next presenter in a presenter queue.

    Abstract translation: 用于最小化演示者和应用之间的会议交换会议延迟的方法可以包括：接收由用户选择的内容的关键帧，以响应于用户作为演示者共享并具有要共享的内容。 该方法还可以包括将所选择的内容的关键帧存储在缓冲器中以响应于用户不是当前呈现者。 该方法可以另外包括响应于先前的演示者已经完成他的呈现并且用户是演示者队列中的下一个演示者的指示，由处理设备共享内容的关键帧与网络会议的参与者。

    Server displaying status of operator using seat layout, terminal for manager, system, and method
    150.
    发明授权
    Server displaying status of operator using seat layout, terminal for manager, system, and method 有权
    服务器显示使用座位布局的操作员状态，管理员终端，系统和方法

    公开(公告)号：US08869057B2

    公开(公告)日：2014-10-21

    申请号：US12524853

    申请日：2008-01-25

    Applicant: Toshiyuki Omiya

    Inventor： Toshiyuki Omiya

    IPC: G06F3/048 ,  H04M3/51 ,  H04M3/42 ,  H04M3/22

    CPC classification number: H04M3/5175 ,  H04M3/2281 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42365 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2201/42

    Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

    Abstract translation: 服务器（10）通过网络（14）连接到用于操作者的终端（13）和用于管理者的终端（12），接收表示从终端发送的终端（13）的操作状况的操作状况数据 （13）与座椅ID一起创建显示数据，用于根据从存储单元读出的布局数据，根据座位ID显示表示与接收到的操作状态数据的类型不同的操作状况的座椅布局的图像（ 120），并将显示数据发送到终端（12）。

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