公开(公告)号：US20120099720A1

公开(公告)日：2012-04-26

申请号：US13278764

申请日：2011-10-21

Applicant: Senraj Soundar

Inventor： Senraj Soundar

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.

Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。

公开(公告)号：US20110299491A1

公开(公告)日：2011-12-08

申请号：US13152798

申请日：2011-06-03

Applicant: Ke-Chi Jang ,  Marvin Bienn

Inventor： Ke-Chi Jang ,  Marvin Bienn

IPC: H04W4/00 ,  H04L12/50

CPC classification number: H04M3/42042 ,  H04M1/575 ,  H04M3/42246 ,  H04M7/1205 ,  H04M2201/14 ,  H04M2207/18 ,  H04W88/06

Abstract: A single radio multimode mobile (SRMMM) of a circuit-switched radio access technology (RAT) network and a packet data radio access technology (RAT) network including a network interface unit attached to the packet data RAT network through which an active packet data session is maintained. The SRMMM includes a processing unit in communication with a network interface unit. The SRMMM includes a display on which the processing unit displays a calling party number associated with a circuit switched page request for a voice call. A method of allowing a subscriber of a single radio multimode mobile (SRMMM) of a circuit-switched radio access technology (RAT) network and a packet data radio access technology (RAT) network to view a calling party number including comprises the steps of attaching a network interface unit to the packet data RAT network through which an active packet data session is maintained. There is the step of displaying on a display a calling party number associated with a circuit switched page request for a voice call by a processing unit.

Abstract translation: 电路交换无线电接入技术（RAT）网络的单无线电多模移动（SRMMM）和分组数据无线电接入技术（RAT）网络，其包括附接到分组数据RAT网络的网络接口单元，活动分组数据会话 被维护。 SRMMM包括与网络接口单元通信的处理单元。 SRMMM包括显示器，处理单元显示与用于语音呼叫的电路交换页面请求相关联的主叫号码。 允许电路交换无线电接入技术（RAT）网络和分组数据无线接入技术（RAT）网络的单个无线电多模移动（SRMMM）的用户查看主叫号码的方法包括以下步骤： 网络接口单元，通过该分组数据RAT网络维持活动分组数据会话。 在显示器上显示与处理单元进行语音呼叫的电路交换页面请求相关联的呼叫方号码的步骤。

公开(公告)号：US08060069B1

公开(公告)日：2011-11-15

申请号：US12060707

申请日：2008-04-01

Applicant: Harry Hong-Lun Lai ,  Sean M. Casey ,  Woo Jae Lee ,  Pujan K. Roka ,  Elizabeth V. Shaw

Inventor： Harry Hong-Lun Lai ,  Sean M. Casey ,  Woo Jae Lee ,  Pujan K. Roka ,  Elizabeth V. Shaw

IPC: H04M3/42

CPC classification number: H04M3/42365 ,  H04M3/533 ,  H04M2201/14 ,  H04M2203/2083 ,  H04M2207/18

Abstract: Embodiments of the invention provide ways to track the status of calls made to mobile devices. An illustrative method includes an originating mobile device receiving data from a mobile access network about an outgoing call, utilizing the data from the mobile access network to determine the outcome of the outgoing call, displaying an indicator of the outgoing call on the originating mobile device, and displaying an indicator of the outcome (connected, no answer, voicemail, busy, etc.) on the originating mobile device.

Abstract translation: 本发明的实施例提供了跟踪对移动设备进行呼叫状态的方法。 一种说明性方法包括发起移动设备，从移动接入网络接收关于呼出呼叫的数据，利用来自移动接入网络的数据来确定呼出呼叫的结果，在始发移动设备上显示呼出呼叫的指示符， 并在起始移动设备上显示结果的指示符（已连接，无应答，语音邮件，忙碌等）。

公开(公告)号：US08059794B2

公开(公告)日：2011-11-15

申请号：US11294478

申请日：2005-12-06

Applicant: Yu Fujiwara

Inventor： Yu Fujiwara

IPC: H04M11/00 ,  H04M3/42

CPC classification number: H04M3/53366 ,  H04M2201/14 ,  H04M2203/2016 ,  H04M2203/2072 ,  H04M2203/4545

Abstract: A sound data providing system capable of improving the freedom of creation of sound data provided from a sending terminal to a receiving terminal, a method thereof, an exchange, and a program. A sending terminal transmits to a user interface information concerning the data of sound such as voice and digital sound, destination information and date information. The user interface converts the information received from the sending terminal to a format acceptable to an exchange to transmit the converted information to the exchange. The exchange provides a receiving terminal with the sound data at the specified date.

Abstract translation: 一种能够提高从发送终端向接收终端提供的声音数据的创建自由度的声音数据提供系统，其方法，交换机和程序。 发送终端向用户接口发送关于诸如语音和数字声音，目的地信息和日期信息的声音数据的信息。 用户界面将从发送终端接收到的信息转换为交换机可接受的格式，将转换后的信息发送给交换机。 交换机向接收终端提供指定日期的声音数据。

公开(公告)号：US08027459B2

公开(公告)日：2011-09-27

申请号：US11129983

申请日：2005-05-16

Applicant: Johnny Lee ,  Fadi R. Jabbour ,  David C. Lee

Inventor： Johnny Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/523 ,  H04M2201/14 ,  H04M2203/2011

Abstract: A system and method for servicing a caller at a contact center includes providing self-service menu options to the caller through an automated system, and determining a total time spent by the caller in the automated system. If the caller's attempts at self-service are unsuccessful, the caller is transferred out of the automated system and into a position of a wait queue, the position of the caller in the wait queue being determined based on a credit for the total time spent by the caller in the automated system. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于在联络中心处对呼叫者进行维修的系统和方法包括通过自动化系统向呼叫者提供自助服务菜单选项，以及确定呼叫者在自动系统中花费的总时间。 如果呼叫者对自助服务的尝试不成功，则呼叫者被转移出自动系统并进入等待队列的位置，等待队列中的呼叫者的位置是基于所花费的总时间的信用来确定的 来电者在自动化系统中。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07957512B2

公开(公告)日：2011-06-07

申请号：US11553750

申请日：2006-10-27

Applicant: Dany Sylvain

Inventor： Dany Sylvain

IPC: H04M3/42

CPC classification number: H04M3/568 ,  H04M3/18 ,  H04M3/56 ,  H04M3/567 ,  H04M3/569 ,  H04M2201/14 ,  H04N7/15

Abstract: The present invention provides an audio source selection process for a conference bridge. The conference bridge receives multiple audio sources and selects at least one of the audio sources based on the relative signal levels associated with the audio signal at each of the audio sources. The audio signals associated with the selected source are delivered to conference participants via one or more audio outputs. The conference bridge will repeatedly employ a selection process to select an audio source based on signal level measurements for the audio signals of the audio sources. During the selection process, the influence of a selected audio source relative to the other unselected audio sources is reduced, after the selected audio source has remained selected for more than a first time period.

Abstract translation: 本发明提供了一种用于会议桥的音频源选择过程。 会议桥接收多个音频源，并且基于与每个音频源处的音频信号相关联的相对信号电平来选择至少一个音频源。 与所选择的源相关联的音频信号通过一个或多个音频输出传送给会议参与者。 会议电桥将重复地采用选择过程，以基于音频源的音频信号的信号电平测量来选择音频源。 在选择过程中，在所选择的音频源保持多于第一时间段之后，所选择的音频源相对于其它未被选择的音频源的影响被减小。

公开(公告)号：US20110034159A1

公开(公告)日：2011-02-10

申请号：US12538820

申请日：2009-08-10

Applicant: Earl W. PHILMON ,  Sushil K. PRASAD

Inventor： Earl W. PHILMON ,  Sushil K. PRASAD

IPC: H04M3/00

CPC classification number: H04M3/424 ,  H04M3/42025 ,  H04M2201/14

Abstract: An automatic redialer for a mobile device operating in a cellular telecommunications environment. When a communication is terminated, the cause of termination is identified and, if the call was terminated due to a network or mobile telephone issue or failure, the automatic redialer will then proceed to redial the number associated with the dropped call either automatically, under certain conditions, or when instructed by a user of the mobile device. The automatic redialer operates to reconnect the call regardless of whether the call was an outgoing call originated from the user's mobile device or an incoming call wherein another party placed a call to the user's mobile device. In either case, the number can be retrieved from the mobile device, or in some cases even from the network, and a call can be re-established.

Abstract translation: 一种用于在蜂窝电信环境中工作的移动设备的自动重拨器。 当通信终止时，确定终止原因，如果由于网络或移动电话问题或故障而终止呼叫，则自动重拨将随后在某些情况下自动重拨与掉话相关的号码 条件，或当由移动设备的用户指示时。 无论呼叫是来自用户的移动设备的呼出呼叫还是来电，其中另一方向用户的移动设备发出呼叫，自动重拨机用于重新连接呼叫。 在任一情况下，可以从移动设备检索号码，或者甚至在网络中检索号码，并且可以重新建立呼叫。

公开(公告)号：US07876889B2

公开(公告)日：2011-01-25

申请号：US11425102

申请日：2006-06-19

Applicant: Viktors Berstis ,  Randolph Michael Forlenza

Inventor： Viktors Berstis ,  Randolph Michael Forlenza

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/424 ,  H04M3/46 ,  H04M3/565 ,  H04M7/006 ,  H04M2201/14 ,  H04M2203/2072 ,  H04M2203/5063 ,  H04M2203/6045

Abstract: A method and system are provided in which teleconference calls are scheduled in advance and, at an appropriate predetermined time, calls are automatically made to the designated participants of the conference calls thereby avoiding the need for the participants to call into a teleconference center. In a preferred embodiment, when teconferences are scheduled, the telecon participants are designated and their phone numbers are input or otherwise determined, for example, through access to a centralized database. A calendar is monitored and at a predetermined time relative to the scheduled start of the telecon, a server system application initiates the calling of the participants for connection to the telecon. The system may be configured to require participants to enter a password before the connection is completed. The status of the called participants is determined and displayed on individual display devices of the other participants in the telecon. In one example, designated participants are called back at selected intervals if the initial automated call is unanswered.

Abstract translation: 提供了一种方法和系统，其中提前安排电话会议呼叫，并且在适当的预定时间，自动向指定的电话会议的参与者进行呼叫，从而避免了参与者呼入电话会议中心的需要。 在优选实施例中，当调度技巧时，指定telecon参与者，并且例如通过访问集中式数据库来输入或以其他方式确定电话号码。 监视日历并且相对于电话会议的预定开始在预定时间，服务器系统应用程序启动参与者的呼叫以连接到telecon。 该系统可以被配置为要求参与者在连接完成之前输入密码。 被叫参与者的状态被确定并显示在telecon的其他参与者的各个显示设备上。 在一个示例中，如果初始自动呼叫未被应答，指定的参与者将以选定的间隔回调。

公开(公告)号：US20100330954A1

公开(公告)日：2010-12-30

申请号：US12881341

申请日：2010-09-14

Applicant: Tia Manning Cassett ,  Kenny Fok ,  Eric Chi Chung Yip

Inventor： Tia Manning Cassett ,  Kenny Fok ,  Eric Chi Chung Yip

IPC: H04M11/00

CPC classification number: H04W24/08 ,  H04L43/026 ,  H04L43/0876 ,  H04L67/306 ,  H04M3/2218 ,  H04M3/42068 ,  H04M15/00 ,  H04M15/43 ,  H04M15/58 ,  H04M2201/14 ,  H04M2207/18 ,  H04M2215/0188 ,  H04W24/10

Abstract: Apparatus and methods for monitoring usage patterns of a wireless device may include a usage monitoring and reporting module operable to monitor and log usage on a wireless device based on a received usage configuration. Further, based on the usage configuration, the wireless device may forward the log to another device operable to analyze the log and generate a usage pattern report viewable by an authorized user.

Abstract translation: 用于监视无线设备的使用模式的装置和方法可以包括使用监视和报告模块，其可操作以基于接收到的使用配置监视和记录无线设备上的使用。 此外，基于使用配置，无线设备可以将日志转发到可操作以分析日志的另一设备，并生成由授权用户可查看的使用模式报告。

公开(公告)号：US07840211B2

公开(公告)日：2010-11-23

申请号：US11260179

申请日：2005-10-28

Applicant: Marc Plumb ,  Ian Michael Patterson ,  Seán Arthur Daniel Carlos Goggin

Inventor： Marc Plumb ,  Ian Michael Patterson ,  Seán Arthur Daniel Carlos Goggin

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M3/42136 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/2044

Abstract: The present invention provides a system and method of modifying policy settings in a network having a plurality of subscriber devices. An embodiment includes a plurality of base stations, each capable of wirelessly transmitting across a geographic region and a server. A cell-phone, capable of roaming between regions, is operable to establish a wireless link with the base stations and through the base stations, with the server. The network contains a communication policy determining from which other communication devices a subscriber device can receive voice calls. The communication policy is updated, by the server, based on requests from the subscriber devices. Once a request is received from a subscriber device, the determination whether to update the communication policy can be based on a record of rejections respective to the caller requested to be blocked. Alternatively, the communication policy can be updated according to a trust policy maintained on the server respective to the subscriber device making the request; the trust policy represents the procedure to follow when a request is received from that subscriber device.

Abstract translation: 本发明提供了一种在具有多个订户设备的网络中修改策略设置的系统和方法。 一个实施例包括多个基站，每个基站能够跨地理区域和服务器进行无线传输。 能够在区域之间漫游的蜂窝电话可操作以与服务器建立与基站和基站的无线链路。 该网络包含确定用户设备可以从哪个其他通信设备接收语音呼叫的通信策略。 通信服务器根据用户设备的请求更新通信策略。 一旦从订户设备接收到请求，确定是否更新通信策略可以基于相应于呼叫者被请求被阻止的拒绝记录。 或者，可以根据在服务器上维护的信任策略来更新通信策略，所述信任策略相应于发出请求的用户设备; 信任策略表示从该用户设备接收到请求时遵循的过程。