公开(公告)号：US20040042593A1

公开(公告)日：2004-03-04

申请号：US10440812

申请日：2003-05-19

Inventor： Suren Gulrajani ,  Ratna Shah

IPC: H04M011/00

CPC classification number: H04M3/42144 ,  H04M3/4936 ,  H04M2201/42

Abstract: A interactive voice response system includes a user interface having a plurality of icons each icon representing a respective interactive voice response (IVR) function and editor. The editor is configured to allow a tree structure to be built by graphic manipulation of the icons. The tree structure defines a sequence of IVR functions to be executed by an IVR system. an application generator, is responsive to the tree structure defined using the editor to generate a voice extended markup language (voiceXML) representation of the sequence of IVR functions represented by the tree. The voiceXML representation of the sequence is transferred to a voiceXML server for execution.

Abstract translation: 交互式语音响应系统包括具有多个图标的用户界面，每个图标表示相应的交互式语音响应（IVR）功能和编辑器。 编辑器被配置为允许通过图标的图形操纵构建树结构。 树结构定义了由IVR系统执行的IVR功能序列。 应用生成器响应于使用编辑器定义的树结构来生成由树表示的IVR功能序列的语音扩展标记语言（voiceXML）表示。 该序列的voiceXML表示被传送到一个voiceXML服务器执行。

公开(公告)号：US20040029564A1

公开(公告)日：2004-02-12

申请号：US10215367

申请日：2002-08-08

Inventor： Stephen Lee Hodge

IPC: H04M001/68

CPC classification number: H04M3/382 ,  A61K31/435 ,  A61K31/44 ,  A61K31/505 ,  G06F17/30256 ,  G06F17/30259 ,  G06F17/30268 ,  G06F17/30528 ,  G06F17/30743 ,  G06F17/30876 ,  G06K7/10366 ,  G06K7/10396 ,  G06K9/00288 ,  G06K9/6212 ,  G06K19/10 ,  H04M1/67 ,  H04M1/72572 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/42025 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/305 ,  H04M2203/558 ,  H04M2203/6054 ,  H04N5/33

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account or other related limitations. The system includes management software capable of implementing widespread or local changes to the system and is further capable of modifying or setting any number of user account parameters.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金或其他相关限制来限制对系统的访问的会计软件。 该系统包括能够对系统进行广泛或本地更改的管理软件，并且还能够修改或设置任何数量的用户帐户参数。

公开(公告)号：US20040024598A1

公开(公告)日：2004-02-05

申请号：US10610679

申请日：2003-07-02

Inventor： Amit Srivastava ,  Francis Kubala

IPC: G10L015/26

CPC classification number: G10L25/78 ,  G10L15/26 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/305 ,  Y10S707/99943

Abstract: A thematic segmentation tool generates indications of thematically coherent segments within a document. The thematic segmentation tool includes a transcription component, a speaker boundary detection component, a linguistic detection component, and a topic classification component. Each of these components generates input information for a thematic decision component, which generates the thematic segmentation information. Multiple thematic segments may concurrently apply to a portion of a document. Additionally, the thematic segments may be hierarchical thematic segments.

Abstract translation: 专题分割工具产生文档中主题相关段的指示。 专题分割工具包括转录组件，扬声器边界检测组件，语言检测组件和主题分类组件。 这些组件中的每一个产生用于产生专题分割信息的专题决策组件的输入信息。 多个主题段可以同时应用于文档的一部分。 此外，专题片段可以是分层主题片段。

公开(公告)号：US20040023643A1

公开(公告)日：2004-02-05

申请号：US10456181

申请日：2003-06-06

Inventor： Raymond P. Vander Veen ,  Mihal Lazaridis

IPC: H04M011/10

CPC classification number: H04M1/7255 ,  H04M3/53333 ,  H04M3/53358 ,  H04M3/537 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2250/02 ,  H04W4/12 ,  H04W88/02 ,  H04W88/184

Abstract: Voicemail notification messaging for mobile communication devices is disclosed. Voicemail notification messages corresponding to voicemail messages are received through a wireless receiver of the mobile device and voicemail message header lines corresponding to them are displayed in a message list. The mobile device receives the voicemail notification messages from several different voicemail systems for consolidating voicemail message processing using a single common user interface. Preferably, the mobile device provides a graphical user interface (GUI) for the end-user with visual objects corresponding to PLAY, REWIND, FAST FORWARD, SKIP BACK, SKIP FORWARD, as examples, which provides for transparency of voicemail system-specific commands. Advantageously, each voicemail notification message includes voicemail message summary information, such as a calling party identifier, a message time stamp, and message length, for use in providing voicemail message header information in the message list. In addition, each voicemail notification message includes voicemail message retrieval/processing information, such as a voicemail access telephone number, a voicemail message identification number, and voicemail message processing commands, for use in providing the system interface transparency.

Abstract translation: 公开了用于移动通信设备的语音邮件通知消息。 通过移动设备的无线接收器接收与语音邮件消息相对应的语音邮件通知消息，并且将与其相对应的语音邮件消息标题行显示在消息列表中。 移动设备从几个不同的语音邮件系统接收语音邮件通知消息，用于使用单个公共用户界面合并语音邮件消息处理。 优选地，移动设备为最终用户提供与PLAY，REWIND，FAST FORWARD，SKIP BACK，SKIP FORWARD对应的视觉对象的图形用户界面（GUI），作为示例，其提供语音邮件系统特定命令的透明度。 有利地，每个语音邮件通知消息包括用于在消息列表中提供语音邮件消息头信息的语音邮件消息摘要信息，诸如主叫方标识符，消息时间戳和消息长度。 此外，每个语音邮件通知消息包括用于提供系统接口透明度的语音邮件消息检索/处理信息，例如语音邮件接入电话号码，语音邮件消息标识号和语音邮件消息处理命令。

公开(公告)号：US20040015824A1

公开(公告)日：2004-01-22

申请号：US10051180

申请日：2002-01-22

Inventor： Mark A. Felkey ,  Tyler J. West ,  Susan O. Diemer ,  Michael E. Marcellin ,  Diane L. Sabatini ,  Elaine S. Mason ,  David K. Braverman ,  Patricia A. Boyer

IPC: G06F009/44 ,  G06F017/60

CPC classification number: H04M15/745 ,  G06Q10/087 ,  G06Q30/02 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0625 ,  G06Q30/0633 ,  G06Q30/0641 ,  H04L29/06 ,  H04L67/02 ,  H04L67/16 ,  H04L67/36 ,  H04L67/42 ,  H04L69/329 ,  H04M3/493 ,  H04M3/5191 ,  H04M15/00 ,  H04M15/46 ,  H04M15/49 ,  H04M15/51 ,  H04M15/805 ,  H04M2201/42 ,  H04M2215/0108 ,  H04M2215/0176 ,  H04M2215/46 ,  H04M2215/54 ,  H04M2215/56 ,  H04M2215/7457

Abstract: A system method for providing software integration for telecommunications offerings online procurement, including a first layer configured to receive at least one of a request and a user action from a web server; and a second layer coupled to the first layer and configured to perform at least one of order management, online ordering and user management functions. At least one of the first layer and the second layer includes software objects extended to support procurement of the telecommunications offerings on-line and custom software objects created to support procuring of the telecommunications offerings on-line.

Abstract translation: 一种用于提供在线采购的电信产品的软件集成的系统方法，包括被配置为从web服务器接收请求和用户动作中的至少一个的第一层; 以及耦合到所述第一层并被配置为执行订单管理，在线订购和用户管理功能中的至少一个的第二层。 第一层和第二层中的至少一层包括扩展的软件对象，以支持在线提供电信产品的采购和为在线支持采购电信产品而创建的定制软件对象。

公开(公告)号：US06563914B2

公开(公告)日：2003-05-13

申请号：US08806986

申请日：1997-02-26

Applicant: Michael J. Sammon ,  Wai Nam Tam ,  Warren Gifford ,  David Turock

Inventor： Michael J. Sammon ,  Wai Nam Tam ,  Warren Gifford ,  David Turock

IPC: H04M164

CPC classification number: H04M3/56 ,  H04M3/42153 ,  H04M7/1205 ,  H04M2201/42

Abstract: A method and system which utilize a graphical user interface to identify potential participants in a teleconference, specify a user-controlled dial-up/hang-up order, and monitor the status of participants to the teleconference. The method and system receive conference commands from a World Wide Web (WWW) browser and translate the conference commands into commands that control a telephone bridge.

Abstract translation: 使用图形用户界面来识别电话会议中的潜在参与者的方法和系统，指定用户控制的拨号/挂断命令，以及监视参与者到电话会议的状态。 该方法和系统从万维网（WWW）浏览器接收会议命令，并将会议命令转换成控制电话桥的命令。

公开(公告)号：US20030078782A1

公开(公告)日：2003-04-24

申请号：US10181103

申请日：2002-10-21

Inventor： Christopher Douglas Blair

IPC: G10L021/00

CPC classification number: H04M3/5183 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/42 ,  H04M2203/301

Abstract: The invention provides for a communications recording and analysis system including means for recording one or more communication streams, means for identifying the recorded stream, means for retrieving the content of said recordings by identifier tags, and wherein additional real-time information is inferred from analysis, in real-time or later, of keystrokes entered at a computer/terminal handling the interaction, and/or computer mouse actions, and/or internet traffic emanating from, or terminating at, any one or more of a number of computers/terminals handling the interaction, and/or the words and/or prosody spoken during the interaction is recorded. Furthermore graphical display means are provided such that the presentation of call flow recording is in the form of a direct graph showing the progress of the calls through the various states and transitions.

Abstract translation: 本发明提供了一种通信记录和分析系统，包括用于记录一个或多个通信流的装置，用于识别记录的流的装置，用于通过标识符标签检索所述记录的内容的装置，并且其中从分析推断附加的实时信息 实时或更迟的在计算机/终端处输入的键盘，处理交互，和/或计算机鼠标动作，和/或从多个计算机/终端中的任何一个或多个计算机/终端发出或终止的互联网流量 处理交互，和/或在交互期间发出的单词和/或韵律被记录。 此外，提供图形显示装置，使得呼叫流记录的呈现是以直接图形的形式示出了通过各种状态和转换的呼叫的进展。

公开(公告)号：US20030071847A1

公开(公告)日：2003-04-17

申请号：US10269000

申请日：2002-10-11

Applicant: FRANCE TELECOM

Inventor： Luc Vacquie

IPC: G09G005/00

CPC classification number: H04M3/537 ,  H04L51/24 ,  H04L51/36 ,  H04M1/6505 ,  H04M1/72544 ,  H04M1/72547 ,  H04M1/7255 ,  H04M1/72552 ,  H04M3/5322 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2207/18

Abstract: For notifying messages received in a messaging system to a terminal, for example a mobile radio telephone, a notification server sends the terminal a notification including addresses of graphical elements supplied by message analyzer means and in corresponding relationship to events of all of the messages received. In the terminal, an image construction system connected to a graphical element database constructs and shows a behavior of the vector image made up of graphical elements selected in the database as a function of the graphical element addresses included in the notification transmitted.

Abstract translation: 为了将消息收发系统中接收到的消息通知给终端，例如移动无线电话，通知服务器向终端发送包括由消息分析器装置提供的图形元素的地址以及与所接收的所有消息的事件相对应的关系的通知。 在终端中，连接到图形元素数据库的图像构造系统构造并显示由在数据库中选择的图形元素构成的矢量图像的行为，作为包括在发送的通知中的图形元素地址的函数。

公开(公告)号：US06501740B1

公开(公告)日：2002-12-31

申请号：US08813217

申请日：1997-03-07

Applicant: Chaochen J. Sun ,  Earle H. West ,  Robert E. Reit

Inventor： Chaochen J. Sun ,  Earle H. West ,  Robert E. Reit

IPC: H04M342

CPC classification number: H04M3/567 ,  H04M3/42221 ,  H04M3/562 ,  H04M7/1205 ,  H04M2201/42 ,  H04M2203/5063 ,  H04M2207/203 ,  H04Q2213/1307 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/13389 ,  H04Q2213/13405

Abstract: A system and method for teleconferencing between conferees connected through a connectionless network and conferees connected through a connection-oriented network having a bridge. A call server connects to a bridge hosting a teleconference among connection-oriented conferees and joins the teleconference. The connection-oriented signal received by the call server is converted into a connectionless signal and sent to authorized, authenticated conferees connected through the connectionless network. The call server receives a connectionless signal from a conferee through the connectionless network, converts the signal to a connection-oriented signal and sends the connection-oriented signal to the bridge. Connectionless signals are stored in a database to be analyzed or sent to other conferees, such as those who were unavailable to join the teleconference as it occurred. The call server provides multimedia interfaces to conferees by which the conferees can monitor and join an ongoing teleconference, access a stored teleconference, or configure a new teleconference. The call server can also bridge teleconferences hosted on two or more bridges, expanding the audience for a given teleconference beyond the capacity of a single bridge.

Abstract translation: 用于通过无连接网络连接的与会者之间的电话会议的系统和方法以及通过具有桥接器的面向连接的网络连接的与会者。 呼叫服务器连接到在面向连接的与会者之间承载电话会议的桥，并加入电话会议。 由呼叫服务器接收的面向连接的信号被转换成无连接信号，并发送给通过无连接网络连接的授权的认证参与者。 呼叫服务器通过无连接网络从与会者接收无连接信号，将信号转换为面向连接的信号，并将面向连接的信号发送到网桥。 无连接信号存储在数据库中以进行分析或发送给其他与会者，例如那些不能在其发生时加入电话会议的人员。 呼叫服务器向与会者提供多媒体接口，通过该接口，与会者可以监视和加入正在进行的电话会议，访问存储的电话会议或配置新的电话会议。 呼叫服务器还可以桥接在两个或多个桥接器上托管的电话会议，扩展给定电话会议的受众超出单个桥的容量。

公开(公告)号：US20020197983A1

公开(公告)日：2002-12-26

申请号：US10120182

申请日：2002-04-10

Inventor： Oliver Chubb ,  Koki Mishima

IPC: H04M003/00

CPC classification number: H04W8/245 ,  H04M1/72583 ,  H04M3/42178 ,  H04M2201/42

Abstract: A method for setting a menu shown on a display of a terminal in accordance with the interest of a user. In the method, the terminal sends a transmission request for menu information to a setting system. The menu information, which is stored in the setting system, is used to set a graphical user interface that is included in the menu. The setting system retrieves the menu information in response to the transmission request for the menu information. The setting system transmits the retrieved menu information to the terminal. The terminal uses the received menu information to change the setting of the menu.

Abstract translation: 一种用于根据用户兴趣设置终端显示器上显示的菜单的方法。 在该方法中，终端向设置系统发送菜单信息的发送请求。 存储在设置系统中的菜单信息用于设置菜单中包括的图形用户界面。 设置系统响应菜单信息的发送请求检索菜单信息。 设置系统将检索的菜单信息发送到终端。 终端使用接收到的菜单信息来更改菜单的设置。