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公开(公告)号：US20170244835A1
公开(公告)日：2017-08-24
申请号：US15425972
申请日：2017-02-06
Applicant: INTELLISIST, INC.
Inventor： Gilad Odinak
IPC: H04M3/51
CPC classification number: H04M3/5183 , G10L13/043 , H04M3/4936 , H04M3/51 , H04M3/5158 , H04M3/5235 , H04M3/5322 , H04M3/533 , H04M3/53366 , H04M2201/38 , H04M2201/39 , H04M2201/40 , H04M2201/60 , H04M2203/301 , H04M2203/303 , H04M2203/306 , H04M2203/4536 , H04M2203/558
Abstract: A computer-implemented system and method for facilitating call sessions via messages is provided. Two or more call sessions are monitored and each call session is processed by receiving speech utterances from one of the participants and transcribing the speech utterances into text. The transcribed speech utterances are provided to another participant in the call session. Text messages from the other participant are received in response to the transcribed speech utterances and provided to the participant as synthesized speech. During each call session, an ongoing log of messages including the transcribed speech utterances and the text messages for that call session is generated. Annotations from one or more of the participants to that call session are added to the call log.
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公开(公告)号：US20170208175A1
公开(公告)日：2017-07-20
申请号：US15474667
申请日：2017-03-30
Inventor： Vijay Jayapalan , Greg Yarbrough , Eric Smith
IPC: H04M3/51 , G10L13/033 , G10L13/04
CPC classification number: H04M3/5166 , G10L13/0335 , G10L13/043 , G10L2021/0135 , H04M3/42221 , H04M3/4936 , H04M3/5183 , H04M2201/39 , H04M2203/255 , H04M2203/306
Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.
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公开(公告)号：US09712666B2
公开(公告)日：2017-07-18
申请号：US14911521
申请日：2013-08-29
Applicant: Bizhan Karimi-Cherkandi , Farrokh Mohammadzadeh Kouchri , Schah Walli Ali
IPC: H04M3/22 , H04W28/02 , H04L12/26 , G10L15/26 , H04L5/00 , H04L1/00 , H04Q11/04 , G10L25/69 , G10L15/00 , G10L13/04 , H04L1/20
CPC classification number: H04M3/2236 , G10L13/04 , G10L15/005 , G10L15/26 , G10L25/69 , H04L1/0017 , H04L1/20 , H04L5/006 , H04L43/16 , H04M3/2227 , H04M2201/18 , H04M2201/39 , H04M2201/40 , H04Q11/0428 , H04W28/0289
Abstract: The invention relates to a communication system and a method of maintaining audio communication in a congested communication channel currently bearing the transmission of speech in audio communication between a sender side and a receiver side, the communication channel having at least one signaling channel and at least one payload channel having a quality of service. During the audio communication the quality of service of the payload channel is monitored. If the quality of service of the payload channel is below a threshold the speech at the respective sender side is converted to text; and transmitted over the retained communication channel to the respective receiver side. The text may be converted back to speech at the receiver side.
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公开(公告)号：US09667789B2
公开(公告)日：2017-05-30
申请号：US15018836
申请日：2016-02-08
Applicant: Intellisist, Inc.
Inventor： Gilad Odinak , Alastair Sutherland
IPC: H04M3/00 , H04M5/00 , H04M3/51 , H04M3/53 , H04M3/493 , H04W4/12 , G10L13/08 , G10L15/26 , H04M3/523 , H04M3/42 , H04M3/533
CPC classification number: H04M3/5183 , G10L13/08 , G10L15/265 , H04M3/42059 , H04M3/42221 , H04M3/42382 , H04M3/4936 , H04M3/51 , H04M3/5133 , H04M3/5166 , H04M3/523 , H04M3/5322 , H04M3/533 , H04M2201/38 , H04M2201/39 , H04M2201/40 , H04M2201/60 , H04M2203/306 , H04M2203/357 , H04M2203/4536 , H04W4/12
Abstract: A system and method for facilitating agent-caller communication during a call is provided. An incoming call is assigned to an agent and a script selection is received from the agent based on a particular problem identified during the call. The script is provided to a caller participating in the call. Text messages and voice input are received from the caller. The received text messages are directly forwarded to the agent. The voice input is transcribed into written text and provided to the agent. Text messages are received from the agent in response to one or more of the voice input and text messages from the caller. The text messages from the agent are transformed into synthesized speech utterances. A record of the call is generated by compiling the text messages and transcribed written text from the caller and the text messages from the agent.
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公开(公告)号：US09621733B2
公开(公告)日：2017-04-11
申请号：US15097206
申请日：2016-04-12
Applicant: Twilio, Inc.
Inventor： Jeff Lawson , John Wolthuis , Evan Cooke
IPC: H04M7/00 , G06F9/50 , H04M3/51 , H04M1/247 , H04M3/36 , H04M3/523 , H04L29/12 , H04L12/803 , H04L29/06 , H04L29/08 , H04M3/42 , H04M15/34
CPC classification number: H04M7/0033 , G06F9/505 , G06F9/5077 , G06F9/5083 , H04L47/125 , H04L61/2564 , H04L65/1016 , H04L67/10 , H04L67/1008 , H04M1/2473 , H04M3/36 , H04M3/367 , H04M3/42323 , H04M3/51 , H04M3/5158 , H04M3/523 , H04M3/5235 , H04M7/006 , H04M15/34 , H04M2201/39 , H04M2201/40 , Y02D10/22 , Y02D10/36
Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.
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Patent Agency Ranking
公开(公告)号：US20170070612A1
公开(公告)日：2017-03-09
申请号：US15255627
申请日：2016-09-02
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Di CHEN , Pinpin ZHU
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding VXML control information based on a recognition result, and transmitting the VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
Abstract translation: 一种用于语音传输控制的方法和系统。 该方法包括：通过语音应答设备接收语音命令，并通过网络数据传输通道将语音命令发送到声控服务器; 通过声音控制服务器识别语音命令，基于识别结果产生相应的VXML控制信息，并通过网络数据传输通道将VXML控制信息发送到语音应答设备; 并且由语音应答设备执行根据所接收的VXML控制信息的操作。 通过这种方法，可以简化通信系统的架构和工作流程，可以减少设计难度。
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公开(公告)号：US20160373271A1
公开(公告)日：2016-12-22
申请号：US15053749
申请日：2016-02-25
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Robert Wesley Bossemeyer, JR. , Raymond Walden Bennett, III , Donald Bernard Liebrecht , Barry James Sullivan
CPC classification number: H04L12/2818 , H04M1/57 , H04M1/578 , H04M1/642 , H04M1/663 , H04M3/42059 , H04M3/4288 , H04M3/533 , H04M15/06 , H04M2201/39 , H04M2201/41 , H04W84/14
Abstract: A home gateway system has a transceiver (70) capable of establishing a wireless local loop connection (72). A voice processing system (74) is coupled to the transceiver (70). The voice processing system (74) is capable of storing a message from an incoming call.A caller identification processing system (76) is coupled to the transceiver (70). The caller identification processing system (76) determines a telephone number of the incoming call and routes the incoming call to the voice processing system (74), if the telephone number belongs to a screened group of telephone numbers.
Abstract translation: 呼叫者识别处理系统（76）耦合到收发信机（70）。 呼叫者识别处理系统（76）确定来电的电话号码，并将呼入路由到语音处理系统（74），如果电话号码属于被屏蔽的一组电话号码。
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公开(公告)号：US20160269564A1
公开(公告)日：2016-09-15
申请号：US15097206
申请日：2016-04-12
Applicant: Twilio, Inc.
Inventor： Jeff Lawson , John Wolthuis , Evan Cooke
CPC classification number: H04M7/0033 , G06F9/505 , G06F9/5077 , G06F9/5083 , H04L47/125 , H04L61/2564 , H04L65/1016 , H04L67/10 , H04L67/1008 , H04M1/2473 , H04M3/36 , H04M3/367 , H04M3/42323 , H04M3/51 , H04M3/5158 , H04M3/523 , H04M3/5235 , H04M7/006 , H04M15/34 , H04M2201/39 , H04M2201/40 , Y02D10/22 , Y02D10/36
Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.
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公开(公告)号：US09390615B2
公开(公告)日：2016-07-12
申请号：US12923142
申请日：2010-09-03
Applicant: Richard Dickinson , Don Mitchell , Jonathan Croy
Inventor： Richard Dickinson , Don Mitchell , Jonathan Croy
CPC classification number: G08B27/005 , H04M3/42357 , H04M3/424 , H04M3/5116 , H04M3/5158 , H04M3/5322 , H04M3/53375 , H04M7/006 , H04M7/0075 , H04M2201/14 , H04M2201/39 , H04M2201/52 , H04M2203/2016 , H04M2203/205 , H04M2242/04 , H04M2242/14
Abstract: A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.
Abstract translation: 通过互联网语音协议（VoIP）定位中心（VPC）的配置实现了从文本到语音模块，紧急路由数据库和VoIP交换点（VSP）的支持，以允许公共安全接入点（PSAP）或 其他应急中心有效传达紧急警报通知的性质和通知区域到VoIP定位中心（VPC）。 本发明的VPC又确定当前在该区域中的哪些电话（包括无线和/或VoIP电话）用于通知，并且可靠且快速地向所有受影响的无线和VoIP电话发出所需的警告。
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公开(公告)号：US09344565B1
公开(公告)日：2016-05-17
申请号：US14332039
申请日：2014-07-15
Inventor： Steven Richard Wilson
CPC classification number: H04M3/493 , H04M2201/39 , H04M2203/2061 , H04M2242/08
Abstract: A user may accelerate or decelerate the speed of playback of a recorded message provided by an interactive voice response (IVR) system at any time during the course of listening to the recorded message. The user may provide speed control instructions using predetermined keys or buttons on a communications device to modify the speed of the recorded message playback. Alternatively or additionally, the user may speak words to adjust the speed that a recorded message is being played to them. A speed control instruction may cause some or all of the recorded message to be repeated.
Abstract translation: 在听取所记录的消息的过程中，用户可以随时加速或减速由交互式语音响应（IVR）系统提供的记录消息的播放速度。 用户可以使用通信设备上的预定键或按钮来提供速度控制指令，以修改记录的消息播放的速度。 或者或另外，用户可以说话来调整正在播放记录的消息的速度。 速度控制指令可能导致重复所记录的一些或全部信息。
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