公开(公告)号：US20100261492A1

公开(公告)日：2010-10-14

申请号：US12824967

申请日：2010-06-28

Applicant: Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

Inventor： Christopher Michael Salafia ,  Jeremy Edward Turk ,  Philip M. Salafia ,  Francois Gerard Koutchouk

IPC: H04W4/12

CPC classification number: H04M3/42068 ,  H04L51/00 ,  H04L65/1079 ,  H04L65/40 ,  H04M3/42195 ,  H04M3/5322 ,  H04M11/04 ,  H04M2201/38 ,  H04M2203/4536 ,  H04M2203/553 ,  H04M2203/651 ,  H04M2207/18 ,  H04M2242/04 ,  H04N1/00209 ,  H04N1/00212 ,  H04N1/00307 ,  H04W4/12 ,  H04W4/90 ,  H04W8/26 ,  H04W76/50

Abstract: Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. In addition, unsolicited visual information received by the emergency call handling system may be prioritized, triaged and delivered to the call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.

公开(公告)号：US07813485B2

公开(公告)日：2010-10-12

申请号：US11139882

申请日：2005-05-26

Applicant: Min Yin ,  Shumin Zhai

Inventor： Min Yin ,  Shumin Zhai

IPC: H04M11/00

CPC classification number: H04M11/085 ,  H04M3/42382 ,  H04M3/493 ,  H04M7/0045 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/254

Abstract: An interactive visual menu system seamlessly integrates an interactive visual menu with an audio menu provided in an interactive voice response system. The system augments a voice menu by displaying the content of the voice menu to a caller. The system assumes that the caller is placing a call near an interactive device such as a computer and the user is logged onto the interactive device using, for example, instant messaging. The system “pushes” a graphical menu through the Internet onto the interactive device. Display of the graphical menu is synchronized with the audio menu. The caller selects the desired choices either by pressing the phone keypad or by clicking on graphical menus on the interactive device; both voice and visual information are updated accordingly.

Abstract translation: 交互式视觉菜单系统将交互式视觉菜单与交互式语音响应系统中提供的音频菜单无缝集成。 该系统通过向呼叫者显示语音菜单的内容来增加语音菜单。 系统假设呼叫者在诸如计算机的交互式设备附近发出呼叫，并且用户使用例如即时消息来登录到交互设备。 系统通过互联网将互联网上的图形菜单“推”到交互式设备上。 图形菜单的显示与音频菜单同步。 呼叫者通过按下电话键盘或通过点击交互式设备上的图形菜单来选择所需的选项; 声音和视觉信息都会相应更新。

公开(公告)号：US20100246798A1

公开(公告)日：2010-09-30

申请号：US12412328

申请日：2009-03-26

Applicant: Kannan Ramamurthy

Inventor： Kannan Ramamurthy

IPC: H04M3/00 ,  G06K9/62

CPC classification number: H04M3/5166 ,  H04M2201/38 ,  H04M2201/42

Abstract: A method for determining a user request involves receiving an image at a call center and generating a mathematical representation associated with the image. The method further includes using the image mathematical representation and a pre-selected image mathematical representation (previously associated with an action) to identify a user request that is associated with the image. Also disclosed herein is a system for accomplishing the same.

Abstract translation: 用于确定用户请求的方法涉及在呼叫中心处接收图像并生成与图像相关联的数学表示。 该方法还包括使用图像数学表示和预先选择的图像数学表示（先前与动作相关联）来识别与图像相关联的用户请求。 本文还公开了一种用于实现该系统的系统。

公开(公告)号：US20100226261A1

公开(公告)日：2010-09-09

申请号：US12067168

申请日：2006-09-18

Applicant: Christopher PICHE

Inventor： Christopher PICHE

IPC: H04L12/26 ,  H04L12/66 ,  G06F21/00

CPC classification number: H04L29/06027 ,  H04L51/12 ,  H04L63/10 ,  H04L63/101 ,  H04L63/1441 ,  H04L65/1006 ,  H04L65/1079 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/38

Abstract: A method and system of preventing SPAM over Internet telephony (SPIT) is provided, including the establishment of calling rate limits for VoIP Challenge for callers, and SPIT ratings included with call initiation manual input messages to warn the callee if the call is at high risk of being SPIT. The calling rate limits are adjustable based on the reputation of the caller and events which may occur that are indicative of SPIT. Furthermore, methods for parental control over call end-points are provided.

Abstract translation: 提供了一种通过互联网电话（SPIT）防止SPAM的方法和系统，包括为呼叫者的VoIP挑战建立呼叫速率限制，以及呼叫发起手动输入消息中包含的SPIT等级，以警告被叫方是否处于高风险 是SPIT。 呼叫速率限制可以根据呼叫者的声誉和可能发生的表示SPIT的事件进行调整。 此外，还提供了对呼叫端点进行家长控制的方法。

公开(公告)号：US20100215169A1

公开(公告)日：2010-08-26

申请号：US12392318

申请日：2009-02-25

Applicant: Herbert Willi Artur Ristock

Inventor： Herbert Willi Artur Ristock

IPC: H04M7/00 ,  H04L12/66

CPC classification number: H04M3/5183 ,  H04L41/5003 ,  H04L41/5061 ,  H04L65/1053 ,  H04M7/006 ,  H04M2201/38

Abstract: A system for virtual representation of physical contact center resources includes a server coupled to a wide-area-network (WAN), a digital medium accessible to the server, and a resource virtualization application executable from the digital medium to run on the server, characterized in that at least one physical contact center having physical resources has access to the server over the network wherein the resource virtualization application categorizes and represents the physical resources in an abstract way for access by customers of one or more virtual contact centers.

Abstract translation: 用于物理联络中心资源的虚拟表示的系统包括耦合到广域网（WAN）的服务器，可被服务器访问的数字媒体以及可从数字媒体执行以在服务器上运行的资源虚拟化应用，其特征在于 因为具有物理资源的至少一个物理联络中心可以通过网络访问服务器，其中资源虚拟化应用以抽象的方式分类并表示物理资源，以供一个或多个虚拟联络中心的客户访问。

公开(公告)号：US07778400B2

公开(公告)日：2010-08-17

申请号：US11259090

申请日：2005-10-27

Applicant: Katayoun Nasiri ,  Paul Andrew Erb

Inventor： Katayoun Nasiri ,  Paul Andrew Erb

IPC: H04M1/56 ,  H04M15/06

CPC classification number: H04M3/4931 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2201/38

Abstract: An apparatus and method for personalized calling party number determination and identification. The apparatus includes an interface for receiving a calling party number corresponding to a calling party, a memory for storing an alpha tag corresponding to the calling party number, and a processor coupled to the interface. The processor includes instructions to determine a character indicating presence of a character string including a unique identifier portion, a classification portion, and a calling party portion. The processor correlates the alpha tag to the calling party upon matching the calling party portion of the character string to the calling party number stored in the memory. The method of personalized calling party number determination and identification can occur for incoming or outgoing call messages relative to the communications network including the apparatus.

Abstract translation: 一种用于个性化呼叫方号码确定和识别的装置和方法。 该装置包括用于接收对应于主叫方的主叫方号码的接口，用于存储对应于主叫方号码的阿尔法标签的存储器和耦合到该接口的处理器。 处理器包括用于确定指示包括唯一标识符部分，分类部分和主叫方部分的字符串的存在的字符的指令。 在将字符串的主叫方部分与存储在存储器中的主叫方号码匹配时，处理器将α标签与主叫方相关联。 个人呼叫方号码确定和识别的方法可能发生在相对于包括该设备在内的通信网络的呼入或呼出呼叫消息中。

公开(公告)号：US20100166166A1

公开(公告)日：2010-07-01

申请号：US11919802

申请日：2006-05-04

Applicant: Steven Smith ,  John Price

Inventor： Steven Smith ,  John Price

IPC: H04W4/00

CPC classification number: H04M3/4228 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/428 ,  H04M3/436 ,  H04M3/527 ,  H04M3/53 ,  H04M3/53308 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/52 ,  H04M2203/052 ,  H04M2203/2072 ,  H04M2203/551

Abstract: The present invention relates to an apparatus (10) for handling telephone calls which comprises: means for configuring the operation of the apparatus based on user preferences relating to the handling of calls from particular callers, means for storing the user preferences, means for processing incoming calls based on the user preferences, and means for receiving updates to the user preferences in dependence on changes to a preference database for storing the preferences of at least one user. The invention also relates to a telecommunications system, and to an associated server.

Abstract translation: 本发明涉及一种用于处理电话呼叫的装置（10），其包括：用于根据与来自特定呼叫者的呼叫的处理有关的用户偏好来配置装置的操作的装置，用于存储用户偏好的装置，用于处理进入 基于用户偏好的呼叫以及用于根据对用于存储至少一个用户的偏好的偏好数据库的改变来接收对用户偏好的更新的装置。 本发明还涉及电信系统和相关联的服务器。

公开(公告)号：US07747752B2

公开(公告)日：2010-06-29

申请号：US09984505

申请日：2001-10-30

Applicant: Elin R. Pedersen

Inventor： Elin R. Pedersen

IPC: G06F15/173

CPC classification number: H04M3/436 ,  H04M1/663 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42382 ,  H04M3/48 ,  H04M3/53366 ,  H04M3/53391 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2203/2072 ,  H04M2242/22

Abstract: Systems and methods for negotiating a future communication are provided to facilitate interaction between persons who wish to interact but who presently may not be in a position or find it desirable to do so. Each party may be provided with an interaction manager that allows the parties to negotiate future time(s) for future communication by ascertaining mutually available free time and selecting from among these times. The parties may also elect to defer a communication until a particular communication channel becomes available.

Abstract translation: 提供用于谈判未来通信的系统和方法，以促进希望交互的人之间的相互作用，但目前可能不在某一位置，或者希望这样做。 每一方都可以被提供一个交互管理器，允许各方通过确定相互可用的空闲时间和从这些时间中选择来协商将来的通信的未来时间。 各方也可以选择推迟通信，直到特定的通信信道可用。

公开(公告)号：US20100074416A1

公开(公告)日：2010-03-25

申请号：US12545108

申请日：2009-08-21

Applicant: Steven G. Smith ,  Robert H. Willis, JR. ,  James R. Miller ,  James R. McCracken ,  Ralph J. Mills ,  R. Eddie Glascoe, JR.

Inventor： Steven G. Smith ,  Robert H. Willis, JR. ,  James R. Miller ,  James R. McCracken ,  Ralph J. Mills ,  R. Eddie Glascoe, JR.

IPC: H04M3/22

CPC classification number: H04M3/229 ,  H04M3/305 ,  H04M2201/38 ,  H04M2203/051

Abstract: Methods, systems, and products are disclosed for selecting cable pairs. Data is received describing existing communications equipment being used in connection with a service at a customer service location. An assignment is retrieved for a cable pair associated with the customer service location. Replacement cable pairs are requested to replace the assigned cable pair. At least one alternate cable pair is received that is available to provide the service at the customer service location.

Abstract translation: 公开了用于选择电缆对的方法，系统和产品。 接收到描述在客户服务位置处与服务相关联使用的现有通信设备的数据。 检索与客户服务位置相关联的电缆对的分配。 请求更换电缆对来更换分配的电缆对。 接收至少一个可用于在客户服务位置提供服务的备用电缆对。

公开(公告)号：US20100061535A1

公开(公告)日：2010-03-11

申请号：US12207200

申请日：2008-09-09

Applicant: Eric John Diethorn ,  Jean Meloche ,  Jay M. Stiles

Inventor： Eric John Diethorn ,  Jean Meloche ,  Jay M. Stiles

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/568 ,  H04M2201/38 ,  H04M2203/5027 ,  H04M2203/5072 ,  H04M2203/5081

Abstract: A method is disclosed that enables a participant in a conference call to monitor, as he is speaking, whether his speech is getting through to the other participants. A teleconference bridge receives audio signals from a group of telecommunications endpoints that are involved in a conference call. The bridge generates audio signals to be transmitted, which are based on one or more of the received audio signals. During the ongoing process of minimizing the presence of acoustic echo, the bridge might exclude one or more of the received audio signals from the transmitted audio signals. When this occurs, particularly when an active talker is being excluded, the bridge transmits an indication to one or more of the endpoints as part of one of the transmitted audio signals. The indication can be audible such as a tone or a voice, visual such as a flashing light, or tactile such as vibration.

Abstract translation: 公开了一种使得电话会议的参与者能够监视他的演讲是否正在通过其他与会者的方法。 电话会议桥接收来自参与电话会议的一组电信端点的音频信号。 桥接器产生要发送的音频信号，其基于所接收的一个或多个音频信号。 在最小化声学回声的存在的持续过程中，桥可以从所传输的音频信号中排除接收的音频信号中的一个或多个。 当发生这种情况时，特别是当排除有源讲话者时，桥接器将一个或多个端点的指示作为发送的音频信号的一部分发送指示。 指示可以是可听见的，例如音调或声音，诸如闪光的视觉，或诸如振动的触觉。