公开(公告)号：US20240330765A1

公开(公告)日：2024-10-03

申请号：US18441140

申请日：2024-02-14

Applicant: Twilio Inc.

Inventor： Carlos Alberto Oliveira ,  Alfredo Lainez Rodrigo ,  Rowan Michael Wing ,  Maria del Pilar Fernandez Gallego ,  Sebastian Montes ,  Akshay Chandrashekaran ,  Ankit Awasthi

IPC: G06N20/00 ,  G06N5/022

CPC classification number: G06N20/00 ,  G06N5/022

Abstract: System and method including accessing a feature associated with a plurality of user identities (IDs); accessing a structure specifying mappings between the plurality of user IDs and a plurality of user canonical IDs; generating groups of feature values of the feature based on the mappings, each group of feature values being associated with a corresponding group of user IDs and with a corresponding user canonical ID; aggregating each group of feature values to calculate an aggregate feature value of the feature, each aggregate feature value associated with the corresponding user canonical ID; computing predictive traits associated with the plurality of user canonical IDs, the predictive traits including likelihoods of events or trait values, the computation of the predictive traits using the aggregate feature values associated with the corresponding user canonical IDs; and causing display, at a user interface (UI) of a computing device, of the computed predictive traits.

公开(公告)号：US12086140B2

公开(公告)日：2024-09-10

申请号：US17971439

申请日：2022-10-21

Applicant: Twilio Inc.

Inventor： Dominic Barnes ,  Tyson Winfield Mote

IPC: G06F16/2455 ,  G06F16/2457

CPC classification number: G06F16/2455 ,  G06F16/24575

Abstract: Various embodiments include systems, methods, and non-transitory computer-readable media for managing data. Consistent with these embodiments, a method includes retrieving a control-plane configuration that includes a source identifier and a query; establishing a connection with a source based on a source identifier, the source including a database; executing the query against the database; receiving a data record returned as a result of execution of the query, the data record being associated with metadata; determining that the metadata has changed since a previously-returned data record that is returned in response to a previously-executed query; and causing the data record to be transmitted to a destination in response to receiving the query.

公开(公告)号：US12081416B2

公开(公告)日：2024-09-03

申请号：US18134837

申请日：2023-04-14

Applicant: Twilio Inc.

Inventor： Jamie O'Shaughnessy ,  Riivo Kikas ,  Kaarel Kitsemets

IPC: H04L41/5022 ,  H04L45/00

CPC classification number: H04L41/5022 ,  H04L45/14

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for message routing optimization. The message routing optimization system receives requests to transmit messages to recipient devices. The message routing optimization system determines whether to allocate the messages to an optimal routing provider or a secondary routing provider. The message routing optimization ranks the set of routing providers based on a conversion rate index and determines the optimal routing and secondary routing providers based on the ranking. The message routing optimization system allocates messages to the selected routing providers to be delivered to their intended recipients.

公开(公告)号：US20240291919A1

公开(公告)日：2024-08-29

申请号：US18658217

申请日：2024-05-08

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20240267432A1

公开(公告)日：2024-08-08

申请号：US18639825

申请日：2024-04-18

Applicant: Twilio Inc.

Inventor： Michael DeLorenzo ,  Andrew Ryno ,  Sunil Thamatam ,  Shawn Parker ,  Rahul Sanghavi ,  Nick VIKU ,  Patrick Loomis

IPC: H04L67/141 ,  G06F16/21 ,  H04L67/1001 ,  H04L67/146 ,  H04L67/147

CPC classification number: H04L67/141 ,  G06F16/213 ,  H04L67/1001 ,  H04L67/146 ,  H04L67/147

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for multi-jurisdictional endpoint allocation compliance. A multi-jurisdictional endpoint allocation system receives a request to allocate an endpoint in a jurisdiction to an account and accesses a regulation data object for the jurisdiction. The regulation data object identifies a set of jurisdictional requirements for the jurisdiction and a set of actions to be performed to satisfy the set of jurisdictional requirements for the jurisdiction. The multi-jurisdictional endpoint allocation system allocates an endpoint in the jurisdiction to the account and executes the set of actions associated with the regulation data object to satisfy the set of jurisdictional requirements for the jurisdiction.

公开(公告)号：US20240232198A9

公开(公告)日：2024-07-11

申请号：US17971439

申请日：2022-10-21

Applicant: Twilio Inc.

Inventor： Dominic Barnes ,  Tyson Winfield Mote

IPC: G06F16/2455 ,  G06F16/2457

CPC classification number: G06F16/2455 ,  G06F16/24575

Abstract: Various embodiments include systems, methods, and non-transitory computer-readable media for managing data. Consistent with these embodiments, a method includes retrieving a control-plane configuration that includes a source identifier and a query; establishing a connection with a source based on a source identifier, the source including a database; executing the query against the database; receiving a data record returned as a result of execution of the query, the data record being associated with metadata; determining that the metadata has changed since a previously-returned data record that is returned in response to a previously-executed query; and causing the data record to be transmitted to a destination in response to receiving the query.

公开(公告)号：US20240231968A9

公开(公告)日：2024-07-11

申请号：US18195773

申请日：2023-05-10

Applicant: Twilio Inc.

Inventor： Tyson Winfield Mote

IPC: G06F16/27 ,  G06F16/25

CPC classification number: G06F16/278 ,  G06F16/258

Abstract: Various embodiments include systems, methods, and non-transitory computer-readable media for managing data. Consistent with these embodiments, a method includes identifying a data record from a database; converting the data record into a data object; partitioning the data object into a plurality of files; generating a plurality of events based on the plurality of files; and causing the plurality of events to be transmitted to a destination.

公开(公告)号：US20240147266A1

公开(公告)日：2024-05-02

申请号：US17976015

申请日：2022-10-28

Applicant: Twilio Inc.

Inventor： Tobias Peter Goebel ,  Brian Jay Mgrdichian

IPC: H04W24/04 ,  H04W24/10 ,  H04W36/00

CPC classification number: H04W24/04 ,  H04W24/10 ,  H04W36/0083

Abstract: Methods, systems, and computer programs are presented for programmatically controlling an Internet of Things (IoT) device in real-time based on network status. In response to an API request or by accessing data previously pushed to a database, data related to a network and the IoT device is received. An aggregation of the data related to the network is generated and presented to the user. The aggregation indicates whether a problem related to operability of the IoT device is related to a problem with the network.

公开(公告)号：US20240121341A1

公开(公告)日：2024-04-11

申请号：US18542300

申请日：2023-12-15

Applicant: Twilio Inc.

Inventor： John Wolthuis ,  Robert Brazier

IPC: H04M3/523 ,  G06Q10/0631 ,  G06Q10/0633 ,  H04M3/51

CPC classification number: H04M3/5235 ,  G06Q10/063114 ,  G06Q10/0633 ,  H04M3/5175 ,  H04M3/5232 ,  H04M3/5233 ,  Y04S10/50

Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.

公开(公告)号：US20240098149A1

公开(公告)日：2024-03-21

申请号：US18527253

申请日：2023-12-02

Applicant: Twilio Inc.

Inventor： Jeffrey Lawson ,  Rob Brazier ,  Peter Lee ,  Manav Khurana

IPC: H04L67/141 ,  G06Q30/016 ,  H04L65/403 ,  H04L67/14 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04L67/141 ,  G06Q30/016 ,  H04L65/403 ,  H04L67/14 ,  H04M3/51 ,  H04M3/523

Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.