Abstract:
Techniques for managing assignment and reassignment of short codes are described herein. One or more computing devices may assign a short code to a first messaging campaign for a first time period. After expiration of the first time period, the one or more computing devices may then reassign the short code to a second messaging campaign for a second time period.
Abstract:
A method for notifying a user of a mobile terminal of one or more missed connection attempt in a mobile communication network, wherein at least one unsuccessful connection attempt is detected in a network element. Information on at least one unsuccessful connection attempt is at least temporarily stored in the network element. The information from at least one connection attempt is retrieved in the network element and a predetermined notification message including information on at least one missed connection attempt is created. The notification message is delivered in the network. Additionally, a network element for implementing the method is described.
Abstract:
At least one call paging message is sent to a wireless device to establish a call session with the wireless device, and it is determined whether a response is received from the wireless device to any of the at least one call paging message. When the call session is not established and a voice message is received which is intended for the wireless device, a timer comprising a timer value is initiated, wherein the timer value is based on a number of the at least one call paging message sent to the wireless device and whether a response is received from the wireless device to any of the at least one call paging message. A voice message page is sent to the wireless device when the timer expires, and a channel is established with the wireless device to provide the voice message to the wireless device.
Abstract:
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing.
Abstract:
Techniques for managing assignment and reassignment of short codes are described herein. One or more computing devices may assign a short code to a first messaging campaign for a first time period. After expiration of the first time period, the one or more computing devices may then reassign the short code to a second messaging campaign for a second time period.
Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
Abstract:
The disclosure provides a method of providing media source selection for a media conference. The method comprises adjusting an input media stream comparison used to select at least one next input media stream for the media conference to influence selection of the at least one next input media stream.
Abstract:
A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.
Abstract:
A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.
Abstract:
A system and method for incremental do-not-disturb. User input is received to activate the incremental do-not-disturb on a telephone. The incremental do-not-disturb is activated for a time period in response to receiving the user input to activate the incremental do-not-disturb. Incoming calls are diverted during the time period in response to activating the incremental do-not-disturb.