公开(公告)号：US09350868B1

公开(公告)日：2016-05-24

申请号：US14206357

申请日：2014-03-12

Applicant: United Services Automobile Association (USAA)

Inventor： Gregory McChesney ,  Anthony Northington ,  Sharron E. Wu ,  Joey Edwards

IPC: H04M1/64 ,  H04M3/533

CPC classification number: H04M3/533 ,  H04M3/367 ,  H04M3/42161 ,  H04M2201/38 ,  H04M2201/42

Abstract: Methods, systems, and computer-readable and executable instructions for managing a voicemail system are described herein. One method for managing a voicemail system includes receiving a call log from a voicemail box subscribed to a voicemail management system, identifying metadata associated with the call log from the voicemail box, identifying one or more criteria within the metadata based on a request for a report, and generating a report using the one or more criteria within the metadata associated with the call log from the voicemail box to manage the voicemail system.

Abstract translation: 本文描述了用于管理语音邮件系统的方法，系统和计算机可读和可执行指令。 用于管理语音邮件系统的一种方法包括从订阅语音邮件管理系统的语音信箱中接收呼叫记录，从语音信箱中识别与呼叫记录相关联的元数据，基于对报告的请求，识别元数据内的一个或多个标准 ，并且使用来自语音邮箱的与呼叫记录相关联的元数据内的一个或多个标准来生成报告来管理语音邮件系统。

公开(公告)号：US09344396B2

公开(公告)日：2016-05-17

申请号：US12749103

申请日：2010-03-29

Applicant: Birgit Geppert ,  Frank Roessler

Inventor： Birgit Geppert ,  Frank Roessler

IPC: G06F3/00 ,  H04L12/58 ,  G06F3/0481 ,  G06F3/0486 ,  H04L12/18 ,  H04M1/247 ,  H04M3/56 ,  H04W4/20 ,  H04L29/06 ,  G06F3/0484 ,  G06Q10/10 ,  H04M1/2745 ,  H04M3/42

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session. The persistent virtual meeting room can record changes in session context such as a record of session control events, resource changes, and participant listings.

Abstract translation: 本文公开了用于管理虚拟会议室通信会话的系统，方法和非暂时的计算机可读存储介质。 该方法包括建立持续虚拟会议室通信会话，虚拟会议室通信会话包括可用于虚拟会议室通信会话参与者的共享资源，向会议参与者显示表示虚拟会议室通信会话的结构的一组连接的图形元素 通过图形用户界面（GUI），从与所述一组连接的图形元素相关联的会议参与者之一接收输入，具有与虚拟会议室通信会话相关联的动作，以及基于接收到的用户输入执行动作。 当没有与会者在通信会话中时，虚拟会议室通信会话可以持续。 持久的虚拟会议室可以记录会话环境中的变化，例如会话控制事件，资源更改和参与者列表的记录。

公开(公告)号：US20160100057A1

公开(公告)日：2016-04-07

申请号：US14504710

申请日：2014-10-02

Applicant: XEROX Corporation

Inventor： Julien Perez

IPC: H04M3/51 ,  G06Q30/02 ,  G06F3/0481

CPC classification number: H04M3/5133 ,  G06Q30/0251 ,  H04M2201/18 ,  H04M2201/42 ,  H04M2203/357

Abstract: Methods and systems conduct a call center communication session (such as a network chat session, video conference, and/or a verbal telephone call) between a user and a call center representative using a specialized call center device (such as a specialized telephone device that provides a call center). These methods and systems use the specialized call center device to automatically identify a topic presented during the call center communication session and to automatically select a commercial opportunity relating to the topic based on previously established relationships between commercial opportunities and topics. Then, these methods and systems use a graphic user interface of the specialized call center device to automatically instruct the call center representative to provide the commercial opportunity to the user before terminating the call center communication session.

Abstract translation: 方法和系统使用专用呼叫中心设备（例如专用电话设备（例如，专用电话设备）来进行用户和呼叫中心代表之间的呼叫中心通信会话（例如网络聊天会话，视频会议和/或语音电话呼叫） 提供呼叫中心）。 这些方法和系统使用专门的呼叫中心设备来自动识别在呼叫中心通信会话期间呈现的主题，并且基于先前建立的商业机会和主题之间的关系来自动选择与该主题相关的商业机会。 然后，这些方法和系统使用专用呼叫中心设备的图形用户界面来自动指示呼叫中心代表在终止呼叫中心通信会话之前向用户提供商业机会。

公开(公告)号：US20160065742A1

公开(公告)日：2016-03-03

申请号：US14470739

申请日：2014-08-27

Applicant: Verizon Patent and Licensing Inc.

Inventor： Azim Nasir ,  Andre R. Turner ,  Dongchen Wang ,  Hong Xiao

IPC: H04M3/56

CPC classification number: H04M3/56 ,  H04M2201/42 ,  H04M2203/254

Abstract: A conference call may be implemented between multiple user devices via a conference call server. A user may use a graphical interface of the user device to communicate with the conference call server and control the conference call in various ways. For instance, the user may add a user device to the conference call, drop a user device from the conference call, organize the user devices into conference call groups, record one or more user devices within the conference call, prevent a user device from hearing the audio input of another user device, filter out background noise from the conference call, and receive a call from outside the conference call without having to leave the conference call.

Abstract translation: 可以经由电话会议服务器在多个用户设备之间实现电话会议。 用户可以使用用户设备的图形界面与会议呼叫服务器进行通信，并以各种方式控制会议呼叫。 例如，用户可以将用户设备添加到电话会议中，从会议呼叫中删除用户设备，将用户设备组织成电话会议组，在电话会议中记录一个或多个用户设备，防止用户设备听到 另一个用户设备的音频输入，滤除会议呼叫中的背景噪声，并且从电话会议外部接收呼叫而不必离开电话会议。

公开(公告)号：US20160063612A1

公开(公告)日：2016-03-03

申请号：US14470567

申请日：2014-08-27

Applicant: Verizon Patent and Licensing Inc.

Inventor： Antonia J. Lopez

IPC: G06Q30/06 ,  G06Q10/02 ,  H04W4/16 ,  H04M3/42

CPC classification number: G06Q30/0641 ,  G06Q10/02 ,  H04M3/42017 ,  H04M3/42178 ,  H04M2201/42 ,  H04W4/16

Abstract: Custom ringback audio, and metadata associated with the ringback audio, may be transmitted to a caller device. The caller device may playback the custom ringback audio during a ringback portion the call and may provide, via a graphical call interface, information based on the received metadata. The information may include, for example, a title of a song corresponding to the custom ringback audio.

Abstract translation: 自定义回铃音频和与回铃音频相关联的元数据可以被发送到呼叫者设备。 呼叫者设备可以在呼叫的回铃部分期间播放自定义回铃音频，并且可以经由图形呼叫接口基于接收到的元数据提供信息。 信息可以包括例如与自定义回铃音频对应的歌曲的标题。

公开(公告)号：US20160028889A1

公开(公告)日：2016-01-28

申请号：US14827742

申请日：2015-08-17

Applicant: Millind Mittal

Inventor： Millind Mittal

IPC: H04M3/51 ,  H04M1/725

CPC classification number: H04M3/5166 ,  H04M1/72583 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/5133 ,  H04M3/5191 ,  H04M3/527 ,  H04M15/06 ,  H04M2201/42 ,  H04M2207/185

Abstract: Method of using a computerized smartphone to navigate remote auto attendant telephony systems with a menu structure. The auto attendant's menu structure is put into an online computer database. The caller uses the smartphone to call and establish a voice channel with remote auto attendant telephony system (using the telephone number of that system), software applications running on the caller's smartphone communication device intercept the telephone number and along with the voice channel, also establish a data channel with the online computer accessible database. The caller's smartphone retrieves at least some of the menu structure of the auto attendant telephony system through this data channel, and displays at least some of the menu structure of the remote auto attendant telephony system on the graphical user interface of the user's smartphone synchronized, with the audio delivery of the menu structure, thus facilitating interactions with the auto attendant system.

Abstract translation: 使用计算机智能手机导航具有菜单结构的远程自动话务员电话系统的方法。 自动助理的菜单结构放在一个在线计算机数据库中。 呼叫者使用智能手机呼叫并建立与远程自动话务员电话系统（使用该系统的电话号码）的语音信道，在呼叫者的智能通信设备上运行的软件应用拦截电话号码以及语音信道，还建立 数据通道与在线计算机可访问数据库。 呼叫者的智能手机通过该数据通道检索自动话务员电话系统的至少一些菜单结构，并且在用户的智能电话的图形用户界面上显示远程自动话务员电话系统的至少一些菜单结构同步，与 音频传递菜单结构，从而促进与自动助理系统的交互。

公开(公告)号：US09226121B2

公开(公告)日：2015-12-29

申请号：US13958408

申请日：2013-08-02

Applicant: WhatsApp Inc.

Inventor： Jan Koum ,  Michael B. Donohue ,  Brian Acton ,  Erik James Reed ,  Dima Stukalov

IPC: H04M1/725 ,  H04W4/12 ,  H04L12/58 ,  H04M3/42 ,  H04M3/537 ,  H04M7/00

CPC classification number: H04M3/537 ,  H04L51/043 ,  H04L51/10 ,  H04M1/7255 ,  H04M3/42382 ,  H04M7/0045 ,  H04M7/0051 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2083 ,  H04W4/12

Abstract: A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user.

Abstract translation: 提供了用于进行具有状态通知的电子语音通信的系统，装置，图形用户界面和方法。 执行通信应用的第一便携式设备的用户选择自动启动音频记录的多功能控制，当释放控制时，其自动发送到活动通信会话的另一参与者。 可以使用相同的多功能控制来发送文本消息。 记录的表示显示在用户的设备上，当另一个参与者播放记录时，显示器改变外观。 另外，当一个用户发起将被自动发送到另一个用户的音频记录时，建议另一个用户的设备启动记录，并显示另一个用户的状态。

公开(公告)号：US20150350450A1

公开(公告)日：2015-12-03

申请号：US14293496

申请日：2014-06-02

Applicant: Lenovo (Singapore) Pte. Ltd.

Inventor： Amy Leigh Rose ,  Nathan J. Peterson ,  John Scott Crowe ,  Bryan L. Young

IPC: H04M3/56 ,  G06F3/0488 ,  G06F3/0484

CPC classification number: H04M3/564 ,  H04M2201/42 ,  H04M2203/252

Abstract: In one aspect, a device includes a processor and a memory accessible to the processor. The memory bears instructions executable by the processor to engage in telephonic communication with at least a second device and a third device and, in response to input to the first device and without the first device concluding the telephonic communication with the second and third devices, enable auditory telephonic communication of the first device with the second device and prevent auditory telephonic communication of the first device with the third device.

Abstract translation: 在一个方面，设备包括处理器和处理器可访问的存储器。 存储器具有可由处理器执行的指令，以与至少第二设备和第三设备进行电话通信，并且响应于对第一设备的输入并且没有第一设备结束与第二和第三设备的电话通信，使能 第一设备与第二设备的听觉电话通信，并防止第一设备与第三设备的听觉电话通信。

公开(公告)号：US20150324804A1

公开(公告)日：2015-11-12

申请号：US14270420

申请日：2014-05-06

Applicant: Bank of America Corporation

Inventor： Anna Vladimirovna Starikova ,  Brian Dunne ,  Linda Ann Eddy

IPC: G06Q30/00 ,  H04M7/00 ,  G06F3/0481

CPC classification number: G06F3/0481 ,  G06Q30/016 ,  G06Q40/02 ,  H04M3/42195 ,  H04M7/003 ,  H04M2201/42 ,  H04M2242/24

Abstract: In some embodiments, a system facilitates receipt of a request from a user via a graphical user interface on a user device for a service agent to initiate a communication to the user using a first communication type. In response to receiving the request from the user, the system initiates a first communication attempt to the user using the first communication type. The system determines that the first communication attempt using the first communication type is not successful. The system accesses the rules for communicating with the user. In response to determining that the first communication attempt using the first communication type did not reach the first user, the system initiates a second communication attempt using a second communication type according to the rules for communicating with the user.

Abstract translation: 在一些实施例中，系统便于经由用户设备上的图形用户界面从用户接收请求，以便服务代理使用第一通信类型发起与用户的通信。 响应于接收到来自用户的请求，系统使用第一通信类型向用户发起第一通信尝试。 系统确定使用第一通信类型的第一通信尝试不成功。 系统访问与用户通信的规则。 响应于确定使用第一通信类型的第一通信尝试没有到达第一用户，系统根据与用户通信的规则，使用第二通信类型启动第二通信尝试。

公开(公告)号：US09131059B2

公开(公告)日：2015-09-08

申请号：US13822830

申请日：2011-10-28

Applicant: Boland T. Jones ,  David Michael Guthrie ,  Peter Stewart ,  Tammy Hammond

Inventor： Boland T. Jones ,  David Michael Guthrie ,  Peter Stewart ,  Tammy Hammond

IPC: H04M3/56 ,  H04N7/15

CPC classification number: H04M3/568 ,  H04M3/563 ,  H04M2201/22 ,  H04M2201/36 ,  H04M2201/42 ,  H04M2203/5009 ,  H04M2203/5081 ,  H04M2203/551 ,  H04N7/155

Abstract: Various embodiments of systems, methods, and computer programs are disclosed for joining an online conference already in progress. One such method comprises: a conferencing system establishing an audio conference between a plurality of participants accessing the conferencing system via a communication network; the conferencing system presenting to the participants via a graphical user interface the audio conference and a conference interface displaying a participant object identifying each of the participants; synchronously recording the audio conference with content presented in the conference interface; storing the synchronized audio conference and the content; during the audio conference, receiving from a new participant a request to join the audio conference already in progress; and in response to the request to join the audio conference, playing back the synchronized audio conference and the content presented in the conference interface to the new participant beginning from a recording start location.

Abstract translation: 公开了系统，方法和计算机程序的各种实施例，用于加入在线会议。 一种这样的方法包括：会议系统，在经由通信网络访问会议系统的多个参与者之间建立音频会议; 所述会议系统经由图形用户界面向所述参与者呈现所述音频会议，以及会议界面，其显示标识每个所述参与者的参与者对象; 与会议接口中呈现的内容同步录制音频会议; 存储同步的音频会议和内容; 在音频会议期间，从新参与者接收到加入已经进行的音频会议的请求; 并且响应于加入音频会议的请求，从记录开始位置开始将同步的音频会议和呈现在会议接口中的内容回放到新参与者。