公开(公告)号：US08234335B1

公开(公告)日：2012-07-31

申请号：US10881945

申请日：2004-06-29

Applicant: Debashis Haldar ,  Tong Zhou

Inventor： Debashis Haldar ,  Tong Zhou

IPC: G06F15/16

CPC classification number: H04M3/563 ,  H04L65/403 ,  H04L65/4061 ,  H04M2201/10 ,  H04M2203/2044

Abstract: A customized list of real-time conference participants are obtained by selecting a conference group and then selecting members of the group to be excluded using an exclusion list feature. In alternative embodiments, one or more logical operators such as AND or OR are selected and applied to conference groups the user has selected. The logical operators and selected conference groups are sent to a conference server, which applies the operator to the selected groups to arrive at a shortlist of conference participants. The invention is particularly useful for cellular telephones initiating a real-time conference using the Session Initiation Protocol (SIP) and a SIP server resident on a network.

Abstract translation: 通过选择会议组，然后使用排除列表功能选择要排除的组的成员，获得实时会议参与者的自定义列表。 在替代实施例中，选择一个或多个逻辑运算符，例如AND或OR，并将其应用于用户选择的会议组。 逻辑运算符和选定的会议组被发送到会议服务器，会议服务器将运营商应用于所选择的组，以到达会议参与者的候选名单。 本发明对于使用会话发起协议（SIP）和驻留在网络上的SIP服务器发起实时会议的蜂窝电话特别有用。

公开(公告)号：US20100189242A1

公开(公告)日：2010-07-29

申请号：US12360237

申请日：2009-01-27

Applicant: Jana H. Jenkins ,  Lloyd W. Allen, JR. ,  Steven M. Miller

Inventor： Jana H. Jenkins ,  Lloyd W. Allen, JR. ,  Steven M. Miller

IPC: H04M3/56

CPC classification number: H04M3/56 ,  H04M3/42059 ,  H04M2201/10

Abstract: Rules-based teleconferencing that may include receiving criteria regarding invitees to a teleconference call, generating rules based on the criteria, and generating a notification regarding the invitees to the teleconference call based on the rules. The criteria may include a quorum of a minimum number of invitees that must be in attendance at the teleconference call or a list of specific invitees required to be in attendance at the teleconference call. A processing device may include a network interface, one or more second interfaces configured to establish a connection between at least three telephones, and a controller configured to establish a teleconference call between the at least three telephones, receive criteria regarding invitees to the teleconference call, generate rules based on the criteria, and generate a notification regarding the invitees to the teleconference call based on the rules.

Abstract translation: 基于规则的电话会议，其可以包括接收关于电话会议呼叫的被邀请者的标准，基于标准生成规则，以及基于规则生成关于电话会议呼叫的受邀者的通知。 标准可能包括必须参加电话会议电话的最少受邀人数的法定人数，或需要参加电话会议电话的特定受邀者的列表。 处理设备可以包括网络接口，被配置为建立至少三个电话之间的连接的一个或多个第二接口以及被配置为在所述至少三个电话之间建立电话会议呼叫的控制器，接收关于所述电话会议呼叫的受邀者的标准， 基于条件生成规则，并根据规则生成关于电话会议呼叫的受邀者的通知。

公开(公告)号：US20100158206A1

公开(公告)日：2010-06-24

申请号：US12342413

申请日：2008-12-23

Applicant: Barry Mark Caceres ,  Jessica Lynne Pamdeth

Inventor： Barry Mark Caceres ,  Jessica Lynne Pamdeth

IPC: H04M1/64

CPC classification number: H04M1/663 ,  H04M3/436 ,  H04M2201/10 ,  H04M2203/2072

Abstract: Methods and apparatus, including computer program products, implementing and using techniques for verifying incoming telephone calls to a telephone services subscriber. An incoming telephone call from a caller is received. A time variable including one or more of a current date, a day-of-week, and a time-of-day is determined. One or more challenge questions is selected from a pre-defined schedule, in response to determining the time variable. The schedule includes challenge questions for different time variables. The caller is subjected to the one or more challenge questions. At least one challenge response to one or more of the selected challenge questions is received. It is determined whether the at least one challenge response was an expected correct response. If the at least one challenge response was correct, an action is taken with respect to the incoming telephone call.

Abstract translation: 方法和装置，包括计算机程序产品，用于验证到电话服务订户的进入电话呼叫的实现和使用技术。 接收来自呼叫者的来电电话。 确定包括当前日期，星期几和日时间中的一个或多个的时间变量。 响应于确定时间变量，从预定义的时间表中选择一个或多个挑战问题。 时间表包括针对不同时间变量的挑战性问题。 呼叫者受到一个或多个挑战问题的影响。 接收对所选挑战问题中的一个或多个的至少一个挑战响应。 确定至少一个挑战响应是否是预期的正确响应。 如果至少一个挑战响应是正确的，则对于接收的电话呼叫采取动作。

公开(公告)号：US20100111288A1

公开(公告)日：2010-05-06

申请号：US12266415

申请日：2008-11-06

Applicant: Hassan Afzal ,  S. James P. Spottiswoode

Inventor： Hassan Afzal ,  S. James P. Spottiswoode

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M2201/10 ,  H04M2201/14 ,  H04M2201/18

Abstract: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary interface for use with a contact center includes a graphical user element for adjusting a time limit for a caller to be held before routed to an agent according to a pattern matching algorithm where the caller is compared to a set of agents via the pattern matching algorithm and routed to the best matching agent of the set of agents if available prior to the time limit and routed to the best matching agent of available agents if the time limit is exceeded. The interface may further display an estimated effect of the time limit on at least one outcome variable, which may include revenue generation, cost, customer satisfaction, first call resolution, cancellation, or other variable outputs from the pattern matching algorithm(s) of the system.

Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的系统和方法以及智能路由系统。 用于与联络中心一起使用的示例性界面包括图形用户元素，用于根据模式匹配算法调整在路由到代理之前要保持的呼叫者的时间限制，其中呼叫者经由模式匹配与一组代理进行比较 算法，并路由到代理集合的最佳匹配代理，如果在时间限制之前可用，并且如果超过了时间限制，则路由到可用代理的最佳匹配代理。 接口可以进一步显示对至少一个结果变量的时间限制的估计影响，其中可能包括收入生成，成本，客户满意度，第一呼叫解决，消除或其他可变输出，来自模式匹配算法 系统。

公开(公告)号：US20090238357A1

公开(公告)日：2009-09-24

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US20090103701A1

公开(公告)日：2009-04-23

申请号：US11874162

申请日：2007-10-17

Applicant: Sachin Garg ,  Navjot Singh

Inventor： Sachin Garg ,  Navjot Singh

IPC: H04M3/436

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M2201/10 ,  H04M2201/36

Abstract: A method is disclosed that enables the screening of unwanted telephone calls, such as voice or video calls, for one or more called parties. In accordance with the illustrative embodiment of the present invention, an anti-SPAM system receives signaling information for one or more telephone calls made to one or more called parties by a calling party. Although the calling party can be a human caller, in a SPAM-over-Internet-Telephony context the calling party can alternatively be a server or other network element that originates SPAM voice calls for advertising purposes; both possibilities are accounted for in the illustrative embodiment. The anti-SPAM system then observes the behavior of the called party or parties that is exhibited in response to receiving the telephone calls. Based on the observed behavior, the anti-SPAM system then updates one or more rules for handling future telephone calls made to the protected called parties.

Abstract translation: 公开了一种能够对一个或多个被叫方筛选不需要的电话呼叫（例如语音或视频呼叫）的方法。 根据本发明的说明性实施例，反SPAM系统接收由主叫方对一个或多个被叫方进行的一个或多个电话呼叫的信令信息。 虽然呼叫方可以是人类呼叫者，但是在因特网上的电话上下文中，呼叫方可以替代地是发起用于广告目的的SPAM语音呼叫的服务器或其他网络元件; 在说明性实施例中考虑了两种可能性。 反垃圾邮件系统然后观察响应于接收电话而展示的被叫方或行为者的行为。 基于观察到的行为，反垃圾邮件系统然后更新一个或多个规则，以处理对受保护的被叫方的未来电话呼叫。

公开(公告)号：US20080198982A1

公开(公告)日：2008-08-21

申请号：US11675474

申请日：2007-02-15

Applicant: Yasmary Hernandez ,  Nathan Shlomo Marz ,  Michael A. Paolini ,  Lee Parnell Thompson

Inventor： Yasmary Hernandez ,  Nathan Shlomo Marz ,  Michael A. Paolini ,  Lee Parnell Thompson

IPC: H04M1/64

CPC classification number: H04M1/57 ,  H04M1/642 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/527 ,  H04M3/533 ,  H04M2201/10 ,  H04M2201/36 ,  H04M2250/60

Abstract: A system for automatically selecting an outgoing message for an incoming call. In response to receiving an incoming call, a calling party is identified. The identified calling party is compared against call log data to determine that the identified calling party has previously heard a first outgoing message. In response to determining that the identified calling party has not previously heard the first outgoing message, the first outgoing message is played as a selected outgoing message for the incoming call. In response to determining that the identified calling party has previously heard the first outgoing message, a second outgoing message is played as the selected outgoing message for the incoming call. Then, the call log data is updated to identify the selected outgoing message played for the incoming call.

Abstract translation: 用于自动选择呼入呼叫的外发消息的系统。 响应于接收到来电，识别呼叫方。 将所识别的主叫方与呼叫记录数据进行比较，以确定所识别的主叫方先前已经听到了第一个传出消息。 响应于确定所识别的主叫方以前没有听到第一传出消息，第一传出消息被播放为用于呼入呼叫的选择的传出消息。 响应于确定所标识的主叫方先前已经听到第一个传出消息，第二个传出消息被播放为用于呼入呼叫的所选择的传出消息。 然后，呼叫记录数据被更新以识别为呼入呼叫播放的选择的传出消息。

公开(公告)号：US07167935B2

公开(公告)日：2007-01-23

申请号：US10798213

申请日：2004-03-10

Applicant: Tino Hellberg

Inventor： Tino Hellberg

IPC: G06F5/06

CPC classification number: G06F1/324 ,  G06F1/1632 ,  G06F1/3203 ,  H04M1/72527 ,  H04M2201/10 ,  Y02D10/126

Abstract: Disclosed is an interface (10, 40) between a master device (30) and a slave device (20). The interface includes a bit serial bidirectional signal line (10A) for conveying commands and associated data from the master device to the slave device, and for conveying a reset signal, an interrupt signal, and a learning sequence signal for specifying a duration of a bit time for data transferred from the slave device to the master device. The bit serial bidirectional signal line further indicates an accessory device connected/disconnected state to the master device.

Abstract translation: 公开了主设备（30）和从设备（20）之间的接口（10,40）。 接口包括用于将命令和关联数据从主设备传送到从设备的位串行双向信号线（10A），以及用于传送复位信号，中断信号和用于指定持续时间的学习序列信号 从从设备传输到主设备的数据的位时间。 位串行双向信号线还指示与主设备的附件设备连接/断开状态。

公开(公告)号：US06385581B1

公开(公告)日：2002-05-07

申请号：US09459190

申请日：1999-12-10

Applicant: Stanley W. Stephenson

Inventor： Stanley W. Stephenson

IPC: G10L2100

CPC classification number: H04M3/568 ,  G10L13/00 ,  H04M3/56 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/40

Abstract: A system includes a microprocessor and first and second memories. The microprocessor is programmed to receive a text stream of words and to compare the words received with key words stored in the first memory. The second memory stores data representing musical sounds with one or more of the sounds being associated with a key word stored in the first memory. If there is a match between a word received by the microprocessor and a key word stored in the first memory, an electrical signal representing the corresponding sound stored in the second memory is provided to the microprocessor which then sends same to a speaker or to a display device such as a computer monitor. In one embodiment the data representing the received words is converted into an analog electrical speech signal which is sent to the speaker. The text stream can be generated by a person speaking or from a computer disk which contains words in digital format. If the text stream is generated by a person, then a microphone receives the voice signal and converts same into an electrical signal which is converted from analog to digital form by an analog-to-digital converter which has an output connected to an input of the microprocessor.

Abstract translation: 系统包括微处理器和第一和第二存储器。 微处理器被编程为接收单词的文本流，并将接收到的单词与存储在第一存储器中的关键字进行比较。 第二存储器存储表示音乐声音的数据，其中一个或多个声音与存储在第一存储器中的关键字相关联。 如果由微处理器接收的字与存储在第一存储器中的关键字之间存在匹配，则表示存储在第二存储器中的对应声音的电信号被提供给微处理器，然后微处理器将其发送到扬声器或显示器 设备如电脑显示器。 在一个实施例中，表示接收到的字的数据被转换成模拟电语音信号，该模拟电语音信号被发送到扬声器。 文本流可以由说话人或从包含数字格式的单词的计算机磁盘生成。 如果文本流是由人生成的，则麦克风接收语音信号并将其转换为由模数转换器转换成模拟数字形式的电信号，该模数转换器的输出连接到 微处理器。